Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
December 15, 2022

Amazing response team - I am always immediately put through to someone who can help me! An incredible customer experience and I am never left stuck and have no need to hire a web developer!

The Fabled Thread
United Kingdom
Time spent using app: Almost 3 years
Shogun Labs, Inc. replied December 17, 2022

Thank you so much for such kind words and the review, Hepzibah. 🙂

We are delighted to hear that you are having such a wonderful experience with Shogun and the support team. We designed the app to ensure that you are able to design beautiful-looking pages without having to hire a web developer, but even if you wanted to, the resources are there to use.

Our support team is always happy to assist you and we'll look forward to assisting you again in the future. Thank you so much! 🫶

Sweetan | Client Services
Shogun Page Builder

December 14, 2022

The Shogun support team are phenomenal and respond very quickly to any questions we have. Justine in particular has been great to work with; she is always happy to help with any issues that arise and replies with detailed responses. No question has been left unanswered and Justine continually goes above and beyond! Thank you for all your help.

Grace Loves Lace US
United States
Time spent using app: Over 1 year
Shogun Labs, Inc. replied December 17, 2022

Hi there, Madeleine! Thanks for leaving us a review.

We are very glad to hear about your positive experience with Shogun as an app and our support team. Justine and the entire support team are always happy to go above and beyond when it comes to ensuring the questions are answered and resolutions are detailed. 😊

I'll be sure to share the feedback with Justine and the support team.

We appreciate your support and will look forward to assisting you again in the future.

Sweetan | Client Services
Shogun Page Builder

December 13, 2022

Andre with support helped us figure out a cosmetic issue that we needed fix. His support was very clear and detailed. Not to mention very fast support.

New West KnifeWorks
United States
Time spent using app: Over 3 years
Shogun Labs, Inc. replied December 17, 2022

Thank you so much for leaving us a review, Alex. We appreciate the feedback.

I am very happy to hear that Andre could help and that you found the instructions clear and detailed. I'll be happy to share these kind words with him and the entire support team.

Please let us know if there'd anything else we can assist you with in the future.

Sweetan | Client Services
Shogun Page Builder

Edited December 17, 2022

I have tested and used Shogun quite extensively for over a year. Overall I am happy with it. The App is very easy to use and provides tons of value.
I have had different challenges and issues but their tech team has always been very proactive and extremely helpful, providing solutions to resolve any issues.

I recommend it.

FLEXYPRO
United Kingdom
Time spent using app: Over 1 year
Shogun Labs, Inc. replied December 8, 2022

- UPDATE -

Thanks for connecting with us via Zoom, Giuseppe.

We appreciate you taking the time and helping us understand the issue better. It allowed us to analyze the use case.

I'll be happy to keep you posted, however, please don't hesitate to write back to me via email in case you bump into any other issues.

Thank you so much for your continued support.

-----------------------------------------------------------------

Thanks for sharing your feedback, Giuseppe!

First of all, we are extremely sorry to hear that your experience with Shogun hasn't been a positive one and we'd love to turn this around.

I tried to get in touch via phone but wasn't able to. However, I have reached out to you via email to learn more about the issues you are facing when it comes to glitches and crashes. I'll also be happy to answer any questions you may have about the plan.

If you could reply back to us we'll be glad to make things right and help resolve the issues at the earliest.

Hoping to hear back from you soon.

Sweetan | Client Services
Shogun Page Builder

December 6, 2022

Fantastic support team! I was having issues building my page and their support team gave prompt, helpful advice.

Freestyle Feet
Australia
Time spent using app: Over 2 years
Shogun Labs, Inc. replied December 7, 2022

Hi there, Victoria! We appreciate the review. Thanks! 😊

It is always great to communicate with you and I am happy to hear that you are having such a wonderful experience with Shogun and our support team.

Please let us know if there's anything we can assist with in the future. 🫶

Sweetan | Client Services
Shogun Page Builder

December 5, 2022

We utilize Shogun as a page builder for our online shop. The support team is great and helps us as much as possible with detailed explanations that really teach you. The response time is fast making you and your needs a priority

Lahtt Sauce Co.
United States
Time spent using app: About 2 years
Shogun Labs, Inc. replied December 7, 2022

Hi there, Stephanie! Thanks for taking the time and leaving us a review. 🎉

We are super glad to hear that our support team has been able to assist you. We always try and share detailed explanations and resolutions whenever possible. Thanks for the kind words. We appreciate your support. 😊

Sweetan | Client Services
Shogun Page Builder

December 5, 2022

I am using this app to make our marketing pages... It is easy to use for graphic designers and developers... just few changes will make it better... The support team are doing great. I am really satisfy with their support and help! Thanks!

ThePuffCuff
United States
Time spent using app: About 3 years
Shogun Labs, Inc. replied December 7, 2022

Thanks for leaving us a review, Kourosh! 😊

Thanks for sharing your feedback. We are happy to hear that Shogun has been easy to use and has helped you to create the marketing pages on the site.

I'll be sure to forward the kind words to our support team. Please let us know if there's anything we can assist you with in the future.

Sweetan | Client Services
Shogun Page Builder

December 5, 2022

Amazing support for the team when I needed help :) Great service and would highly recommend it. Thank you

Cups Swimwear
New Zealand
Time spent using app: About 1 year
Shogun Labs, Inc. replied December 5, 2022

Thank you so much for your kind words and the review, Sasha-Lee.

It was great to communicate with you earlier and I am happy to hear that we could help. We'll look forward to assisting you again in the future as well.

We appreciate your support and recommendation. 🤩

Sweetan | Client Services
Shogun Page Builder

December 2, 2022

Very quick and responsive support team! Leah Boyle helped me figure out a form submission issue near instantly after I submitted the ticket.

turtleson
United States
Time spent using app: Over 1 year
Shogun Labs, Inc. replied December 5, 2022

Hey, Bec! We appreciate you leaving us a review. Thank you so much. 😊

I am so glad to hear that Leah was able to help resolve the issue instantly. I am going to share the feedback with her and the entire support team.

Let us know if there's anything else we can assist you with.

Sweetan | Client Services
Shogun Page Builder

December 1, 2022

Awesome app and allows you to do custom designs for most elements on the website! The only negative thing is that there is a pretty steep learning curve and we have had trouble with videos and margins/paddings etc. However their support is amazing and fast, thank you Sweetan for all your help!

Belux Bottle
Australia
Time spent using app: 5 months
Shogun Labs, Inc. replied December 5, 2022

Hi there, Helin!
Thank you so much for taking the time and leaving us a review. 🙂

We are super glad to hear that you have been finding Shogun helpful when it comes to custom designs. It is always great to communicate with you and I'm happy that I was able to assist you.

We appreciate your feedback with respect to the learning curve as it helps us to improve the app and your experience. I'll be sure to forward this to my team.

Please don't hesitate to write back to us if you have any other questions. 😊

Sweetan | Client Services
Shogun Page Builder