Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and flexible web page customization, requiring no coding skills. Its drag-and-drop feature is praised for simplicity and efficiency. The app is particularly beneficial for small businesses, allowing the creation of sections, use of templates, or starting from scratch. Merchants value its ability to sync pages across multiple stores. The customer support is consistently commended for their responsiveness and proactive problem-solving. The app can also potentially reduce costs by eliminating the need for external web design services.

June 26, 2023

I submitted several tickets and always got prompt responses from their team. Alex and Reese have been especially helpful and even took time to demonstrate things over a zoom call. I had all of my questions answered and they even took the time to show me something upcoming that I am particularly interested in. I love the app and plan to be using it for a long time.

Very knowledgeable and friendly. Will do business with again!

Avery Claire & Company
United States
7 months using the app
Shogun Labs, Inc. replied June 27, 2023

Hi there! We appreciate you taking the time and sharing your feedback in the form of this awesome review.

I am happy to hear that Alex and Reese were able to help and answer all the questions for you. I am also glad to hear that the learning session was useful.

Thank you so much for all your love and support. Please don't hesitate to write back to us if you bump into any issues. 😊

Sweetan | Client Services
Shogun Page Builder

July 20, 2023

Great customer support! I had an issue with a page and Leah helped me fix the issue very quickly. Knowledgeable and friendly staff. Thank you!

Melissas Produce
United States
About 3 years using the app
Shogun Labs, Inc. replied July 23, 2023

Thank you so much for sharing your feedback in the form of such kind words, Kari.

I am super glad to hear that you had a wonderful experience with our support team and that Leah was able to help fix the issue quickly. I have shared the feedback with Leah and the entire support team. ❤️

Our team will look forward to assisting you again in the future.

Thanks for all the love and support. 🫡

Sweetan | Client Services
Shogun Page Builder

September 5, 2023

It is quite a flexible CMS that is easy for a designer to learn. There are some bugs with fonts from time to time & content management (especially for updating text) is a bit tedious. Overall, it's a great app for Shopify to create good-looking pages or components for our website.

getvoila
Germany
About 1 year using the app
Shogun Labs, Inc. replied September 6, 2023

Thanks for taking the time and leaving us a review, Anastasia.

We are happy to hear that Shogun has been a flexible option for your requirements and that you are finding the app great to use which has been helpful when it comes to creating and designing good-looking pages.

We apologize for the inconvenience of updating the text and the fonts. If you could share more details with our team, we'll be happy to resolve them for you.

Thank you so much for your continued support. 😊

Sweetan | Client Services
Shogun Page Builder

June 13, 2023

I am still learning all the features of the app, but I really appreciate the ability to create sections. This saves a lot of time in creating my pages in Shopify.
The support is super fast and very kind, and in no time my issues were resolved.
The only thing that would be nice is that for multilingual shops that already have a translation app (which is not Weglog) they can use it for translations.

PerlineBeads
Switzerland
4 months using the app
Shogun Labs, Inc. replied June 14, 2023

Hi there, Monica! Thanks for leaving us such a nice review. 🤩

We are glad to hear that Shogun's theme sections feature has been of great help. I am happy to share the feedback with our product team.

Also, I am happy that your experience with our support team has been great. Our team is always here to assist and answer the questions for you.

And, we also appreciate the honest feedback about your requirements for a multilingual shop. Our team has been exploring more integrations and we'll be excited to share the updates with you. 😊

Sweetan | Client Services
Shogun Page Builder

June 22, 2023

Shogun is a great experience so far for our retail shop selling worldwide, intentionally!
We use Shogun for smooth blog page experiences and overall to build out website. The Support you receive if/when you get stuck is fast and reliable!

ST SOLEIL
United States
Almost 2 years using the app
Shogun Labs, Inc. replied June 24, 2023

Hi there, Thank you so much for leaving us this review.

We greatly appreciate your honest feedback and are super glad to hear that your experience with Shogun has been exceptional. ❤️

We love your blog pages and are super happy to see that Shogun has been helpful. Our support team is always available to assist and answer the questions and we'll look forward to serving you again in the future. 🫶

Sweetan | Client Services
Shogun Page Builder

May 4, 2023

Great App, easy to work with. We are using it for some time now and with the time it even got better with more features. Thanks!

Planet Tree
Germany
Over 2 years using the app
Shogun Labs, Inc. replied May 4, 2023

Thank you for taking the time and leaving us a review, Leslie.

We appreciate the honest feedback and are super happy to hear that Shogun has been perfect for your requirements and is easy to use. We did introduce lots of new features and we are working on launching even more. 😊

We'll be happy to share the updates and will look forward to assisting you again. Thanks! 🫡

Sweetan | Client Services
Shogun Page Builder

August 31, 2023

I am very new to this app and so far it is really great. I had some questions and logged on to the "chat" function to seek assistance. I received a video demo as a response, fully explaining what needed to be done to fix my error. I was incredibly impressed with the service and this did in fact fix my issue. Thank you for your help and I look forward to using the app more as my business grows.

The Irish Design House
Canada
3 months using the app
Shogun Labs, Inc. replied September 4, 2023

Hello, Sinéad! 👋 Thank you so much for sharing such kind words and leaving us a review.

We are extremely happy to hear that your experience with Shogun and our support team has been a positive one. We do try our best to record videos with steps to help resolve the issue or answer the questions you may have. I am glad our team was able to help fix the issue. 🫡

We look forward to assisting you again in the future. Please don't hesitate to write back if you bump into any issues. Thanks for the love and support. 🫶

Sweetan | Client Services
Shogun Page Builder

May 25, 2023

I needed support with my site's blog posts to remove something from the theme, and Leah Boyle was super helpful. She emailed me right away and responded so fast when I had another question. Thanks for all of your help!

CW-X
United States
About 1 year using the app
Shogun Labs, Inc. replied May 27, 2023

Hi there, Bridget! We greatly appreciate this review that you left for us. Thank you so much. 🤩

I am happy to hear that Leah was quick to assist you and help resolve the issue. I'll be sharing the kind words with her and the entire support team. Thanks!

And, please don't hesitate to write back to us if there's anything else we can assist you with again. 😊

Sweetan | Client Services
Shogun Page Builder

May 12, 2023

I use Shopify/Shogun for my company and I don't have a lot of skills in website.

Although, the team is really responsive and patient toward with me for all of my questions,concerns that I have.

I worked with Sweetan a lot and Leah and they are both very kind to help me with my problems.

Thank you so much with that!

Mudra espace sportif
Canada
Over 5 years using the app
Shogun Labs, Inc. replied May 13, 2023

Thank you so much for leaving us such a nice review, Ève. 🙂

We sincerely appreciate your feedback and are happy to hear that you are having a wonderful experience with our app.

It is always a pleasure to connect with you. I am glad I could help you along with Leah. We'll continue to do that in the future as well. Please do let us know if you have any further questions. Thanks! 😊

Sweetan | Client Services
Shogun Page Builder

July 13, 2023

Very good! I would recommend it to others. The customer service was very professional and quick to help me solve various problems I encountered very quickly. Great attitude, too. I appreciate it. Thank you! Five star reviews!

TogoPowerJapan
Japan
About 1 year using the app
Shogun Labs, Inc. replied July 17, 2023

Hi there! Thank you so much for leaving us a review and sharing your feedback.

We are very happy to hear that your experience with Shogun as an app and with our support team has been exceptional. We always strive to ensure we assist you in a timely manner. 😊

We are always available and we'll look forward to assisting you again in the future as well. Thank you so much for the honest recommendation.

We appreciate your continued love and support. 🫶

Sweetan | Client Services
Shogun Page Builder