Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use drag-and-drop feature, enabling even those with minimal tech skills to design attractive websites. It's especially useful for small businesses, providing a cost-effective way to add new pages without a developer. Merchants also value its device optimization capabilities. The customer support team is often commended for their swift responses, expertise, and proactive problem-solving approach.

July 12, 2023

it seems it doesnt work to edit a page you have already built. I unistalled it,

wine2box
Chile
6 minutes using the app
Shogun Labs, Inc. replied July 18, 2023

Hi there, Sergio! Thanks for taking the time and sharing your feedback with us.

I apologize for the inconvenience that has led to the decision of uninstalling our app.

You can surely edit your existing pages with Shogun by importing the pages to our app and then using our drag-and-drop elements. You can even create theme sections to display content created within Shogun to be displayed on the existing pages via the theme editor.

We'd be happy to look into the issue for you and assist you further.

I see my colleague, Justine reached out to you via email with information on how to achieve this and I have also followed up with you to learn more about the requirements.

If you could reply back to us, we'd be more than happy to help you and set things up.

I'll look forward to hearing back from you soon.

Sweetan | Client Services
Shogun Page Builder

September 3, 2023

This app is absolute trash and they have no customer support.

Genuine Liposomals
United States
1 day using the app
Shogun Labs, Inc. replied September 5, 2023

---UPDATE---
Hi again, Archer! I hope you are doing well.

I wanted to check if you received my last message via email.

I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you.

I'll be glad to assist you further with the questions and the issues if you could reply back to me.
--------------------------------------------------
Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us.

I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further.

It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder.

I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around.

Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support.

Sweetan | Client Services
Shogun Page Builder

September 25, 2016

What a relief it was to discover Shogun! Creating new pages for our store is so much easier now, and the app works exactly as it is meant to. The drag & drop interface makes a big difference, and there is real potential to dive in deeper if that's what you are into.
Support from the Shogun team is also exceptional, with fast responses and friendly advice both during initial setup and also when encountering a few quirks particular to our store.

Highly recommended - this app has saved us both time and money and we look forward to continuing with Shogun well into the future.

Mymakedo
Australia
Over 7 years using the app
November 13, 2019

I have no idea how i would have created my website without this app. It solved so many design issues for me. Allows me full control over how my site looks. Highly recommend! Shogun is a no brainer!

Calexico
Australia
About 7 years using the app
Edited November 17, 2016

This app is a life-saver!

I’m a designer, but without advanced experience in coding. So, I was always dissatisfied about the boring pages I created with the default html-editor in Shopify. Installing Shogun changed everything: I’m now able to customize the pages like I want them to look like. Also, the developer Nick and Finbarr were very kind and helped me out immediately with an issue I had. Before I started, I was concerned if the price will match with what I get. Compared with hiring an expert for that, the app costs nothing! Highly recommended!

Fresh To Order Cosmetics
Switzerland
About 7 years using the app
October 22, 2016

great app does what its says, great support as well.
had a few questions about layout and spacing and support guys replied really quickly. :-)

Scuba 22
South Africa
About 7 years using the app
November 15, 2016

Probably the best feature they just added recently was the blog editor. No more having to use shopify's lackluster blog.

Designereyes
United States
Almost 7 years using the app
December 12, 2017

Great app! Extremely useful for great looking and robust site customisation.

Souk Co Nz
New Zealand
Almost 7 years using the app
March 5, 2017

This is a great app. I have tried several of the other drag and drop editors and this is by far the best. Also, the support was extremely helpful. I recommend this app to anyone looking to create amazing pages without knowing how to write code.

Put A Case On Me
United States
Almost 7 years using the app
Edited March 11, 2019

I used this app a lot for creating accordions with content for our site which makes our site look polished. I had an issue and the Shogun team was able to troubleshoot quick!

Paskho
United States
Almost 7 years using the app