Reviews (187)

Overall rating
4.6
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time abandoned cart recovery alerts, enhancing customer engagement and sales recovery. Its multi-channel communication via calls, SMS, and email fosters personalized customer interactions, building trust and relations. The app is user-friendly, ideal for e-commerce beginners, and free, making it attractive for small businesses. The support team is noted for their quick and effective assistance.

February 26, 2019

Amazing customer support. Extremely pleasant experience. Added an extensive amount of value and helped me a ton. This app works!

TileBuys
United States
About 1 month using the app
HMS Commerce replied March 3, 2019

Thanks so much for volunteering a review, Jason. You know it works because you care about your customer relationship. Your tiles will sell themselves because they are so ...

May 11, 2019

I am using the app. Very nice. Good customer support too. Ahmed helped immediately when i needed him. I hope it helps in sale. Lets see how it works.

senba collections
Malaysia
About 1 month using the app
May 1, 2021

I've heard about this app from multiple shop owners. After trying it for a while... By far the most underrated app on Shopify. 6 out of 5 stars! Thank you Shop Phone!

CloutShop
United States
About 1 month using the app
February 21, 2017

Scout, first intension did not know how to work the application, so I received a message from the creator of the application and install again, and really this application is fantastic and works perfectly and each occasion sends an alert to messnger, Which I recommend the application

Ma Pr Sales
United States
About 1 month using the app
May 14, 2018

Have a small shopify site, and managed to recover 2 abandoned carts with the help out scout! using the chat bot, you can ask for today's list of abandoned carts, or view up to the past 30 days.

It gives you the option of contacting the customer who abandoned the cart, provided that they put the information in their cart textboxes!

you can choose the option to contact them by email or number, the ...

Dojomats
Australia
About 1 month using the app
September 25, 2017

Installed for about a month, it never worked (and I have tons of abandoned carts from the analytics)

Boy To Girl Shop
Malaysia
28 days using the app
June 28, 2018

Like the Raven app, this app is very useful. It can help me check who had abandoned their carts and I can send an email, call them back, or send them a text message to ask them what help do they need.

This is a must have app. It's also very accessible because you can integrate this with your Facebook Messenger and get automated reports from the Raven chatbot.

Try it. There's no risk. It's free! ...

Grand Videoke Canada
Canada
28 days using the app
October 28, 2020

To be honest, I have used scout from day one and it’s been one of the most useful apps I have ever downloaded/ added to my store. I am extremely excited to see where this new apps takes us and how it can help us grow.

The Cutt Label
United Kingdom
20 days using the app
HMS Commerce replied October 28, 2020

Thanks Merah. Your feedback was so great to hear. Your website is gorgeous and each of your fashion designs are more gorgeous than the last. We wish you the very best - cant ...

October 30, 2017

Great app notifies me when I have an abandoned cart and reminds me to call that customer! What a great idea - I never thought to call abandoned cart customers.

Merimari
Canada
15 days using the app
September 20, 2019

Pretty good so far. Instantly notifies me of an abandoned cart (I tested this by abandoning a cart myself) and suggests what to say to recover the sale.

The Bath Bomb Outlet
United States
13 days using the app