Reviews (1,885)

Overall rating
4.6
Counts per rating level
  • 69% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its cost-effectiveness and ease of use, ideal for small to medium-sized businesses. It offers a free plan with up to 10,000 emails per month, seamless integration with Shopify stores, and features like customizable templates and email automation. Merchants appreciate the professional-looking emails and efficient campaign tracking, along with reliable performance and supportive customer service.

September 12, 2024

It does what it says on the tin, its easy to use and change the templates. I have set up several automatic workflows as well as sending out newsletters.
I'm not always sure it picks up all of the purchases created by the emails though but that could be the customers journey. Either way I'm getting more sales using this app and its easy to use

Bushman Survival
United Kingdom
Over 1 year using the app
September 12, 2024

As a new shop owner, I don't have time to sort out all the email marketing plans, etc. Flow and Shopify Email automations working together have made my life a lot easier. It takes a lot off my plate. By easily pulling in discounts, products, etc. I don't have to overthink reaching out to customers to get them to engage, etc. And it's working! I also appreciate all the insights and analysis. Plus, the heads up on things I might need to rethink in my email marketing approach. I've used the other big email marketing companies before, and you can truly go down a rabbit hole with them. Shopify emails are straight forward and to the point, which is what people want.

Hamilton & Co
United States
4 months using the app
October 1, 2024

Its user friendly, you have different templates that you can use or you can create your own.

ChicQute
United States
Almost 4 years using the app
September 6, 2024

So far it's helped me do the most of what i needed to inform clients or subscribers about news, updates, store changes etc
It has left me unsatisfied concerning the segregation i need to do on clients who haven't subscribed and need to be informed as a group urgently about something on their order, since their emails are not included in any list, but this is also a matter of GPDR and other terms and regulations. I hope they find a way to help us contact people in groups.
Overall it's super smooth!

noxpiria
Greece
Over 2 years using the app
October 8, 2024

I don't understand how someone can give this app 1 star. It's so easy to use, plus, there are templates for you to use as a guide. Thank you Shopify for providing this resource for us.

Cocoa Flowers
United States
Over 3 years using the app
October 2, 2024

The Shopify Email app is great and i believe was made for stores like mine that is still growing and don't have enough to pay for other paid platforms.

Ral Gifts and Hampers
Nigeria
Almost 3 years using the app
September 30, 2024

A very cool and useful app that has everything a starting business needs. Intuitive and easy to use. Additionally, it’s free for small shipment volumes, so what more could you ask for? :) Highly recommend.

FalcOne Gallery
Poland
11 months using the app
August 11, 2024

Anyone can use the Email App. You don't have to be a tech genius to send a basic email from Shopify. The price/fee after 10k emails a month, is very reasonable.

Chip and Kale
United States
About 4 years using the app
August 2, 2024

We found the app was easy to use. Although sending out a max can be sorted by email address server.
Love the fact that the input of photos is so easy, no need to resize and then input.
At times it doesn't want to react to an action, but giving it a bit of time, works.
Would like to see more control on font size.
It is one of the easiest app to use as opposed to others which we used.

Knitting Time
Canada
Over 1 year using the app
August 30, 2024

It’s easy to use and you can copy each email to use the same template keeping consistency in your marketing.

The Fresh Herb Salt Company Ltd
United Kingdom
Almost 3 years using the app