Shopify Email , 956 reviews

Overall rating
Counts per rating level
  • 64% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
March 21, 2023

Aplicativo muito bom e de fácil manejo, recomendo!

March 19, 2023

Please delete me from the list don't fatuate me, the bill of 27 euros we don't have the kjart when I open the account I thought that 1euro and not 27 euros please don't fatten me anymore

Time spent using app: 3 months
March 17, 2023

poor poor app, takes days to send out one sad email, crashing non stop, support is even more poor
not sure why to bother

United Kingdom
March 13, 2023

I use your app on my website and am completely satisfied with both the product and support. Thank you!

Time spent using app: Over 1 year
March 10, 2023

Don't bother. Emails will show in completely different colors when viewing it from a phone in dark mode and there's no way around it. On forums, Shopify provides no solution, basically just gives a 'too bad' type response.

FancyB Press on Nails
United States
Time spent using app: 6 months
Shopify replied March 15, 2023

Hi, there. Thank you for taking the time to share this feedback. I can understand why you'd like more control over how emails appear in dark mode. We're always looking for ways to improve our products, and I'm happy to pass your feedback on to the development team. -Erin, Shopify Support

March 5, 2023

The app keeps shutting down while using the editor. This app is nog usable for me. I haven't even started an emailcampaign because of the bugs

Time spent using app: About 2 months
Shopify replied March 9, 2023

Hey, there. I'm sorry to hear that the app keeps crashing for you. I'd recommend starting with some troubleshooting steps to rule out any local errors: please trying clearing your browser's cache (, and making sure your browser is updated. If you're using a mobile device, please make sure both the app and your device are on their latest version updates as well. If you're still encountering errors with the app, please reach out to our Support team for further troubleshooting: Thank you! - Brie, Shopify Support

February 26, 2023

This app integrates well with shopify and my store and has an easy to use editor. However, after using this app for the past year, it has suddenly gotten VERY buggy. It shuts down multiple times while I am editing my emails and no longer lets Grammarly review the text content - so I have to export it to another screen outside of the app to even spellcheck an email. It is extremely frustrating. I am looking at other options since I have really hit my max of dealing with frustrations on this. Also, tech help did not even respond to my request.

Happy Hen Farm
United States
Time spent using app: About 1 year
Shopify replied February 27, 2023

Thanks for your review. This is something we'd like to help you with, so if you're still experiencing glitches and crashes, please contact us at - Felipe, Shopify Email team

February 24, 2023

-10 For right at 2 years I have asked for the correct banner sized for the Shopify Email app or an image cheat sheet for this app. I just spent another 2 hours for the agent to tell me the email banner size is 600x700 NOT until the agent tried it did they grasp the concept of IT WONT WORK. DO NOT ADD THIS APP it is trash and Shopify has no desire to make worth anything. Shift4Shop is looking better everyday. Fix it or at the very least give us a UPDATE CORRECT Cheat Sheet for the images

Expressive DeZien
United States
Time spent using app: About 2 years
Shopify replied March 1, 2023

Thank you for taking the time to connect with us. I appreciate your frustration and want to help as best I can. While desired graphic sizes can vary depending on the template you are working with, square images are best kept around 2048px X 2048px or even 1024px X 1024px and sometimes even smaller.

Rectangular images can vary in degree as well, but the aspect ratio should reflect a rectangle. These are very rough estimates without looking at the template you are working with, though 600px X 700px can be expected to not fit most templates.

We absolutely offer an image size cheat sheet I'd like to direct you to at this link: Feel free to bookmark this and reference it as needed, though our Support team ( is also here 24/7. -Olivia, Shopify Support

February 17, 2023

Email template codes can't be edited. I need to customise the abandoned cart/checkout emails to not include products with a certain tag but can't do this. This is a vanilla product. Shopify's usual lets do the bare minimum product requirements and we will get away with it politics.

Continental Food Store
United Kingdom
Time spent using app: About 1 year
Shopify replied March 1, 2023

Hi, there. Thank you for taking the time to share your feedback with us. I have passed your comments along to our developers to help us better our products and offerings in the future. While there are 3rd party apps that can accomplish this, we appreciate your business needs and hope to support them in the future. -Olivia, Shopify Support

February 13, 2023

product images no longer showing when I go to create a new newsletter email campaign. A very buggy app and basic in its design edit inputs in general. Have to open in Chrome as Firefox has a meltdown trying to run it usually. Just a frustrating feature that should be flawless.

United Kingdom
Time spent using app: Almost 2 years
Shopify replied February 27, 2023

Thank you for taking the time and writing this review. We’re sorry you ran into issues using the app on Firefox and completely understand that this experience would be frustrating. We’re happy to report that we isolated the issue and have now fixed it.

Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app. We’re happy to report that we isolated the bug and have now fixed it. - Clare, Shopify Email