Reviews (2,316)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and customizable templates that enhance email marketing campaigns. They praise its automation features for streamlining processes and built-in analytics for monitoring performance. The app is noted for reliable email delivery and responsive support, making it a cost-effective solution for businesses aiming to increase sales and customer retention.

January 31, 2025

Here at TaskRevolution, we use Shopify Email and we can say it's one of the most practical and efficient tools for managing email marketing campaigns. The interface is simple and straightforward, allowing us to create and send emails without any hassle, which makes communication with our customers much easier.

What makes this tool even more amazing is its native support for other Shopify apps, like Shopify Forms and Shopify Flow. With Forms, we can capture leads and build email lists strategically, while Flow allows us to automate various processes, like sending emails based on customer actions. This means we can personalize each customer's experience effortlessly, making our communication more effective.

Additionally, Shopify Email lets us use our own store data to create customized campaigns, ensuring that each message is relevant and impactful. And the best part is that we don’t need to rely on external tools, saving time and keeping everything integrated within Shopify.

Of course, for those who need more advanced automations or sophisticated A/B testing, it might be worth complementing it with other solutions. But for most needs, Shopify Email handles everything in a practical and efficient way.

That's why here at TaskRevolution, we consider this tool essential for maintaining direct and strategic contact with our customers, always in a simple and effective manner.

TaskRevolution
Brazil
Over 1 year using the app
January 20, 2025

So happy to move from Mailchimp.
This has a lot of the features we want and we have peace of mind that Shopify is behind this, with its great support. We got excellent and speedy help from Shopify support about migrating our customer data and the tags that we created in Mailchimp. Everything went very smoothly.

The amount of emails we send also means we are still in the free bracket, which is great, as it was starting to cost us a lot with Mailchimp, and we didn't want to make a costly mistake going to a competitor, only to find out that it was terrible as well. Shopify email made it easy for us to switch.

It could do with some more analytics, but its good value and those would be nice to haves.

Great to be able to make automations as long and as complex as we want. Mailchimp asked for more money for every little feature. Mailchimp support was also non-existent.

Only thing we would want to have right now is to be able to set an email sender alias which is different from the store name.

Marianne @ Søagergård Regenerativt Jordbrug
Denmark
Over 1 year using the app
January 14, 2025

I wish Shopify Email offered a template specifically for sharing blog posts. While the "Newsletter" template works great for monthly updates, I would love a nurturing email template for weekly value-based content. Since Shopify emphasizes blogging and has a great blog integration, why not include a dedicated email template for sharing blog posts and similar content?

Poortopia
Netherlands
Over 2 years using the app
December 23, 2024

I've been pretty happy with Shopify Email as an alternative to more expensive options. I'm trying to make more use of email marketing in general, and currently send very few, but overall it's been very easy to use the templates and tools provided.

Camp Catskill
United States
About 3 years using the app
January 16, 2025

I LOVE the Shopify email app! I really love how all my products are automatically integrated into emails. It has saved me SO much time over what it took me to manually link products in my old email provider, FloDesk, that I was paying for. Thanks Shopify!

Marcy Brennan Art
United States
About 1 year using the app
December 1, 2024

So helpful in sending emails I switched from another email provider and strictly use this now. It is great you can see all the details you'd want to and make customer segments to send different emails to different groups.

Hue Complete Me
United States
Almost 4 years using the app
January 19, 2025

So far, this email app has been very good. It gives me the base I need to create emails and easily lets me add what I need to create my unique style.

Rochelle's House LLC
United States
About 2 years using the app
January 20, 2025

We are a small organisation and we moved from Klaviyo to this Shopify mainly due to cost. We were concerned that the move would be troublesome!!! BUT, the move was painless and we are happy with our new email applicaiton. It is easy to use and 'learning' it took only a little time.

FelinFach
United Kingdom
Over 2 years using the app
January 29, 2025

The platform's user-friendliness enabled the creation and scheduling of a Valentine's Day email campaign within five minutes !! I highly recommend you give them a try.

JUST-JEN BOUTIQUE
United States
Almost 2 years using the app
January 29, 2025

We've been using the app for over a year and we really love it. However there are a few things the app is missing that would make it even better:

1. Image search: It would be great if we had the ability to search for a particular image rather than scrolling to find it or uploading a gazillion copies of the same one.

2. Collection section: Currently only products can be added. Adding a collection requires a workaround of adding an image, linking the image and button to a particular collection, etc.

These two upgrades would really make Shopify Email reach the next level. Other than that, we love the app. It's a must for any business small or big.

by valenti®
United States
Over 2 years using the app