Shopify Email , 1,343 reviews

Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with their stores. It's praised for its range of email templates and valuable analytics, including delivery, open, and click-through rates. The mass emailing feature is seen as a strong alternative to other services. However, some merchants suggest improvements such as advanced features, more template options, and font selections. A few have reported issues with email delivery. Its simplicity is viewed as both a strength and a limitation.

April 10, 2024

Just tested Shopify Email having been a regular Mailchimp user for the last few years. They don't really compare. Shopify email user interface is clunky and the send time (we have 2,500 subscribers) is really slow due to the batch sending. Also... the Reports interface is very very slow to update, it's not giving me statistics in real-time.
Not sure if we are going to keep using it.... I like that the cost is lower than Mailchimp (thank you Shopify) but please, please keep developing this functionality so that it works smoothly, quickly, intelligently. Right now it's not very intuitive and I am not convinced I'm going to stick with it.

Somerset Foodie
United Kingdom
Over 2 years using the app
March 22, 2024

Works well for our business. Has a lot of flexibility to change the workflows and the templates. Great job.

Cox Ranch Supply
United States
Over 3 years using the app
March 25, 2024

We use this app for our business. So easy to send thousand of emails at once to all of our customers.

Teamknowfish Tackle
United States
Almost 4 years using the app
March 26, 2024

Great app that meets my basic needs. Wish it would show more suggested dates so I can schedule things more into the future, and the templates could be more versatile and such but... again, basic needs with a small customer base. Works for me!

iikoshop
United States
12 months using the app
March 26, 2024

It works really well. But I could really use a link function so you could take a url link and use the same set up but over in on my Facebook page for a boost there. So that there is synergy and ease in using both media simultaneously for a stronger effect. And to get more mail subscribers in.

jægerogfisker.dk
Denmark
Over 1 year using the app
March 29, 2024

shopify email helps a lot to reach our subscribed customers.
a best source to remain in touch and introduce new products.
The best platform to reach our customer worldwide.
Thanks shopify.

Fizzibyizzi
India
Over 1 year using the app
March 25, 2024

This app makes it so easy to customize high quality, eye catching emails. Love the AI generator for inspiration! Makes selling online so convenient.

moongladenaturals
United States
Over 2 years using the app
February 25, 2024

It's easy to use, and the analytics and insights are incredibly valuable. I've used other bulk email services and this one is outstanding for its transparency in which emails have bounced or who reported you as spam. It just took me one pass to clean up my list and now I'm confident I'm actually reaching people who actually want to hear from me. Thumbs up from me!

Sandwich Glass Museum
United States
7 months using the app
March 25, 2024

Would love to be able to insert pdfs designed in Canva with hyperlinks. Would also love to have the feature to resend the email only to those who haven't opened in instead of again to everyone.

Wear Your Curls
United States
Over 3 years using the app
Shopify replied March 28, 2024

Thanks for sharing these feature requests! Both have been passed on to our developers for consideration in future updates. -Sophia, Shopify Support

March 26, 2024

This is a really good app, and the price per email is much lower than any other app. Some of the features are not as intuitive as others I have tried in the past, which is why I'm only giving 4 stars.

Wardrobe By Me
Denmark
Over 2 years using the app