Reviews (2,363)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, making it easier to access customer data for effective email campaigns. They highlight its cost-effectiveness compared to platforms like Mailchimp and Klaviyo, and praise its user-friendly design tools, customizable templates, and automation features. Built-in analytics help streamline marketing efforts, and reliable customer support enhances its usability, making it a recommended choice for enhancing customer engagement and conversions.

February 22, 2025

I would recommend it because it is easy to use.

It would be improved if email had an integration with my blog post, so I could send it out seamlessly with publication.

REIMI Botanicals®
United States
Almost 3 years using the app
Edited November 28, 2024

Dreadful bounce rate and hopeless support. I have been using Mailchimp, integrated with Shopify for many years. Being fully integrated, our mailing list is automatically synced between the two. As Mailchimp has become so expensive for small businesses, I decided to try sending campaign emails from Shopify - campaigns very similar in content and length as previously sent from Mailchimp. My Mailchimp bounce rate on the last email sent on 1 Nov was 0.15% which I'm sure you will agree proves the list is pretty good. The very first campaign I sent from Shopify led to 5.7% bounces! I explain this to Shopify support and they just send AI generated suggestions that make no sense to my problem, passing me from support person to person in the hope I will go away. One phone call would sort this out but that's not possible nowadays.

They leave me no choice but to stick with Mailchimp - and if this is an example of what to expect from today's support after 9 years of being with Shopify then I must consider moving my store to a better competitor.

Oh and disregard Shopify's assertion here that I have been using the App for a year - they may have auto-installed it a year ago, but I only started using it in Nov 2024.

Indigo Silver
United Kingdom
Over 1 year using the app
January 29, 2025

it's working out good for us so far, it has increased sales

Queen Nails & Beauty Supplies
United States
Over 1 year using the app
November 16, 2024

Makes emailing much easier with premade templates and suggestions. Will continue to use it!

Casual Orc Collectables
Australia
About 4 years using the app
January 11, 2025

Its relatively easy to use unlike many of Shopify's other services.

Bioscal® Canada
Canada
Over 2 years using the app
February 4, 2025

it has been awesome! so easy to use! and looks great!

Undefeated Men
United States
About 1 year using the app
February 8, 2025

Easy to navigate the settings and design your email campaign.

Davand Global
Ireland
4 months using the app
October 30, 2024

"A Game-Changer for Email Marketing on Shopify!"
⭐️⭐️⭐️⭐️⭐️

The Shopify Email App is an absolute must-have for anyone looking to streamline their email marketing directly within Shopify. It’s user-friendly, intuitive, and has all the essential tools to create engaging, professional-looking emails that represent your brand beautifully. I love the customization options – from templates that perfectly fit my store's style to easy personalization with dynamic fields, it makes connecting with customers seamless and efficient.

The built-in analytics are fantastic for tracking performance and adjusting campaigns, and the integration with Shopify means my products, customer segments, and purchase history are all right at my fingertips. Plus, it's affordable and scales as my business grows.

Overall, the Shopify Email App has truly elevated my email marketing efforts, helping me increase engagement and conversions while saving time. Highly recommended!

MR.GREEN
United States
Over 1 year using the app
November 3, 2024

Only used one other time after several years of being on shopify. It is very easy to navigate and understand. Shopify is so awesome.

Boudreaux's Screen Printing Co.
United States
Over 3 years using the app
February 11, 2025

Excellent and user-friendly.

Bloom Space
South Africa
Over 4 years using the app