Shopify Email , 1,325 reviews

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with their stores. It's praised for its range of email templates and valuable analytics, including delivery, open, and click-through rates. The mass emailing feature is seen as a strong alternative to other services. However, some merchants suggest improvements such as advanced features, more template options, and font selections. A few have reported issues with email delivery. Its simplicity is viewed as both a strength and a limitation.

April 9, 2024

it works nicely . it could be improves with more templates or adding more URL from other platforms such as Meta.

by Bella
United Kingdom
Over 1 year using the app
February 27, 2024

It's not perfect, but I like that it's free and easy to use. I wish it had more free images.

Destashify
United States
Over 2 years using the app
April 7, 2024

Easy to create amazing style, completely optimized for branding, many tools to use, I love it. I have made stunning email.

Delicya skincare
Ireland
About 1 month using the app
March 9, 2024

I love that it's free99!!! I also love that it's easy to customize as I am not computer savvy.

PARDO NATURALS
United States
About 3 years using the app
February 27, 2024

Easy to use, nice templates, big photo library. A strong marketing tool

Crème inc
Greece
7 months using the app
April 4, 2024

Very helpful in saving time, reminding customers to return to our store and driving sales.

Linen World
United States
Over 1 year using the app
April 5, 2024

Very user-friendly and has simple tools.

DIYamond dELights
United States
6 months using the app
April 6, 2024

Cant send email to my clients which i migrated from opencart, abandoned cart emails are never sent, most of campaigns are failed.

LETOUCH
Kuwait
2 months using the app
Shopify replied April 10, 2024

Thank you for your review. We would be glad to look into this with you further through our authenticated support channels to ensure you get the help you need. Please connect with us through this direct link (https://shopify.link/vRnL) at your earliest convenience. -Olivia, Shopify Support

February 29, 2024

Trouvez une offre sur le marché qui vous permet de payer uniquement si vous envoyez des emails ? Les concurrents font payer par rapport aux nombres d'abonner, que vous l'utiliser ou non.
Cette app est superbe, car elle permet de maitriser ces couts ! Avec en prime des mails offerts chaque mois ! Super ! :)

For.me
France
Over 1 year using the app
January 22, 2024

To Shopify management,

Please fire the product team whoever developed this ridiculous app. It is completely useless and they're wasting the development resources. The email could only be sent to email subscriber, even for the abandon checkout, abandon cart & abandon product browse. Really? have you guys ever done a simple analysis to find out the percentage of people who ever abandon cart or checkout would subscribe to the email list? No mention a pivotal part of email marketing is to recall & win back churn customers.

INSPECIAL HOME
Hong Kong SAR
Over 1 year using the app
Shopify replied January 23, 2024

Thank you for taking the time and writing this review. We’re sorry you ran into issues using Shopify Email as part of Marketing Automations and completely understand that this experience would be frustrating. We can confirm that for legal and privacy reasons you can only email customers who opt in to receiving emails from your business when you're using Shopify Email for Marketing. The only exclusion to this is the Abandoned Checkout workflow. This can be set up to send to 'All Customers' by editing the email marketing step within the automation. Once you click 'Edit email,' you will be able to edit theTo: line to All customers. - Clare, Shopify Email