Reviews (2,050)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.

October 18, 2024

I like using Shopify email over other apps. Can be used to segment, set up campaigns and more!

Design Magic USA
United States
About 2 months using the app
August 11, 2024

Anyone can use the Email App. You don't have to be a tech genius to send a basic email from Shopify. The price/fee after 10k emails a month, is very reasonable.

Chip and Kale
United States
About 4 years using the app
August 29, 2024

I just starting using Shopify Email. I like the ease of use and the detailed reports. Two things I wish the app allowed: resizing of images and wrapping text around images. Otherwise, I'm pretty happy with it so far.

Laura Hunt Art
United States
About 4 years using the app
August 15, 2024

In the last two months the performance of the editor has absolutely tanked. It makes it impossible to type your emails out in the editor anymore. I'm talking 5-10 seconds of delay for typing and what appears on the screen. Typing everything out in a separate program like google docs is also super annoying since shopify email doesn't support paste without formatting and trying to format text in shopify email is a joke. You can just enter a font size, your forced to use a slider and hope you can get the exact value you want. Absolutely sucked all the joy out of making emails. Also give me back the ability to format text (bold, italics, etc on buttons). The section limit is awfully low too.

Exotic Wings and Pet Things Inc
Canada
Over 4 years using the app
Shopify replied August 19, 2024

Hi, there! Thank you for sharing your feedback. We’re sorry you ran into issues with a delay while typing and completely understand that this experience would be frustrating. We’re happy to report that we isolated the issue and have now fixed it. We are consistently working on improving the editor experience and I'd love to discuss the challenges you've faced in more detail if you're open to it. I'll be sending you an email directly to follow up! - Clare, Shopify Email

September 4, 2024

I like this app. It is so much easier to create emails internally, than in an app like MailChimp, Go Daddy, and Constant Contact.

I would suggest another app with the ability to post to Facebook or Instagram.

The Cat's Pajamas PaperArts
United States
Over 2 years using the app
August 31, 2024

Easy to use app that simplifies the process of adding links to products and voucher codes. I only give it four stars because I'm still learning it. But i would recommend i to another business owner.

Donatie Ladus
Hungary
3 months using the app
August 16, 2024

This app is really great and already got us quite a lot of sales. Easy to use and good customization. Of course it lacks some features mostly in templates and integration (i.e. social media). But it is a free app. Well done!

Street Icon
Germany
7 months using the app
November 13, 2024

super easy to create e-mails

THATSMYOFFICE
United Kingdom
Almost 2 years using the app
November 15, 2024

Works really well. I honestly prefer shopify email app over the fancy costly ones

Lockhold
United States
Over 1 year using the app
November 14, 2024

The email app lets me keep in touch with every customer that has subscribed to my store whether they have bought something or not. It is a very helpful app that drives more traffic to your website.

Workstation Warehouse
United States
About 1 month using the app