Reviews (1,561)

Overall rating
4.5
Counts per rating level
  • 67% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with stores. It's praised for its basic customizable templates, valuable analytics, and mass emailing features. However, some merchants report issues with email delivery and desire more advanced features like adding videos or GIFs to emails. Despite these concerns, its affordability and simplicity make it a favored choice.

April 29, 2021

Soo much easier to use than all the other app like mailchimp. The result is so much better looking than with all the other app. And So much cheaper !!! Great job guys. Your making my life easier :)

BONNETIER
Canada
30 days using the app
December 30, 2022

It is really basic. Does not offer proper statis. Does not allow to remail to unopened and very few templates.

Fine Art by Ane
United States
Over 1 year using the app
Edited November 7, 2020

It is free & easy to use. I wish it had more templates to choose from, it has nice templates but it did not fit my needs.

Crafted.by.Santos
United States
10 months using the app
September 7, 2020

Easy to use, it helps that there are some templates available to use!! I would definitely recommend this app!

Runway 7-13
United States
10 months using the app
April 6, 2023

Great App! The only issue is that emails are not listed/filtered by their 'Send Date'. Therefore, one must look through each email in order to find an email for a particular send date to make revisions. Just recently the emails were listed by the 'send date' which made it easy to instantly find a particular email, but in the past few weeks, it changed back to random listing by the latest email worked on. Other than that, the app is easy to use, looks great and customer response is excellent.

Movie Buffs Forever
United States
10 months using the app
Shopify replied April 16, 2023

Thank you so much for writing your review and I am glad to hear that you've found Shopify Email easy to use and a useful tool for communicating with customers. We also appreciate your feedback about the send date and I will be sure to pass your comments onto our development team. -Victor, Shopify Support

January 19, 2021

great with somethings not so great with other like being able to speak to someone when help is needed, or being charged for help with a paid website.

Intimate Creations Soap Company
United States
9 months using the app
August 19, 2020

all the mails are going in junk, it pretty useless for us.
please try to do some thing with this.

Gemworldonline
Thailand
Over 1 year using the app
Shopify replied August 26, 2020

Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with spam filters. You can find some great insight here as to how to increase the deliverability of your emails - https://bit.ly/314x9jQ

I am also going to send you an email to open up communication incase you have any other questions!

Claire - Shopify

Edited February 15, 2021

Uso esta aplicacion excelente para hacer crecer las ventas y clientes de la tienda y en redes sociales

AAShopping.cl
Chile
27 days using the app
November 30, 2020

This app seemed promising but right now it is too basic, too slow, and it lacks flexibility. Not recommended.

infograpify
United States
Over 1 year using the app
Shopify replied December 7, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

December 12, 2020

Thanks for integrating this into shopify. It's a great feature for simple bulk email needs. You really need to take away the min 100 character rule.

Farm Fresh South
New Zealand
27 days using the app