Reviews (2,070)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.

May 14, 2020

Excellent App. Probably the best free app you can use for email marketing. So easy to customize and send. I would definitely recommend Shopify email. Thank you

MRB STORE
Pakistan
About 2 months using the app
October 24, 2022

muito acessível , estou ainda em fase inicial mas na verdade muito pratica pra meu negocio. gostando bastante

gabsmartstore
Portugal
Over 1 year using the app
March 8, 2021

J'ai utilisé cette application pour faire la promotion de ma nouvelle collection. Je vais voir si ça porte c'est fruits.

NeedyMindSet™
France
About 3 years using the app
February 7, 2022

OK, so I am not using any app for Emailer Marketing (yet) and have been using Shopify's native basic Marketing Emailer Campaign option. Recently they have included the personalisation option so a store can mention Name, Area, Store etc as dynamic text. This has clearly not been tested properly by Shopify. When adding a comma after the name, the preview and final Emailer inserts a space before the comma. It kind of renders the personalisation option useless for me (unless you are OK to be seen as a brand that does not understand basic punctuation). See the examples of the output below for a subject line. Shopify Subject Output: Raj , how are you today? Required Subject Output: Raj, how are you today? Can someone fix this, or let me know how to fix it myself through code? I am using the Brooklyn theme. My store URL is www.sexybeast.in. From the non-responses to other comments I see, it looks like this is extremely low priority for the developers? Help, please.

Sexy Beast
India
Over 3 years using the app
Shopify replied February 22, 2022

Thank you for writing your review and for notifying us of this problem here. I have reached out to our development team for the Shopify Email app and they were able to confirm the issue you described on our end too. The team is now investigating and will look to resolve this issue in the near future.

Thanks again for taking the time to share this with us; your feedback is greatly appreciated. -Victor, Shopify Support

November 5, 2023

App continues to spin -- doesn't open.

KBanx Designs
United States
Almost 3 years using the app
Shopify replied November 7, 2023

Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app and want to do what we can to isolate the problem you're experiencing. We took a look at your account and couldn't recreate the issue you're finding, but I've followed up with you via email to see if we can troubleshoot with you directly and help you get back up and running. - Clare, Shopify Email

January 12, 2023

Simple app that is fairly user-friendly, but is quite glitchy. It jumbles up letters while I am typing, and the screen sometimes gets stuck and I can't scroll down - have to reload the page.

Honest Toys
South Africa
About 3 years using the app
Shopify replied February 27, 2023

Thank you so much for sharing your feedback with us. This is something we would like to investigate further with you and attempt some troubleshooting steps. Please connect with us using this direct link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support

September 24, 2021

An automated Thankyou email for new and repeat customers would be great to have with this. Newsletters are quick and easy to use.

Daisy Park
United Kingdom
Over 1 year using the app
Shopify replied September 28, 2021

Hey, there. Thank you for taking the time to share this great feedback with us! We can certainly see how an automated "Thank you" email for new and repeat customers would be a great feature. We'd be happy to share this idea with our developers for further consideration. Cheers! -Marty, Shopify Support

January 13, 2021

I used the app to help me create an email. I love it. It is easy to navigate and user friendly. I would recommend this to other businesses.

Artuso Pastry
United States
About 2 months using the app
Edited December 3, 2020

I sent my first Christmas gift guide email! Amazingto watch the response on the activity report within 5 minutes of sending it !! Thank you for this free app fantastic !!

madamsousouevents
Australia
About 2 months using the app
September 25, 2020

I like this. But I would looooooove to be able to add a collection preview. I would also like to be able to insert recipient name.

Los Colores de la Tierra
Guatemala
Over 1 year using the app