Shopify Email , 1,303 reviews

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with their stores. It's praised for its range of email templates and valuable analytics, including delivery, open, and click-through rates. The mass emailing feature is seen as a strong alternative to other services. However, some merchants suggest improvements such as advanced features, more template options, and font selections. A few have reported issues with email delivery. Its simplicity is viewed as both a strength and a limitation.

December 10, 2020

This was my first time using this service and it was super easy to use. Hoping for some great results.

Tink&Cookie.com
United States
About 2 months using the app
November 16, 2020

I am new to email marketing. I sent out my first email campaign and it was easier than I expected. Hopefully it will have great returns.

Mock’s Crossroads Coffee Mill
United States
About 1 year using the app
September 10, 2020

Overall, it’s okay. I hope that we can add catalogs and the like, as well as detailed editing of the footer part.

Drocon Official Website
United States
About 1 year using the app
February 24, 2023

-10 For right at 2 years I have asked for the correct banner sized for the Shopify Email app or an image cheat sheet for this app. I just spent another 2 hours for the agent to tell me the email banner size is 600x700 NOT until the agent tried it did they grasp the concept of IT WONT WORK. DO NOT ADD THIS APP it is trash and Shopify has no desire to make worth anything. Shift4Shop is looking better everyday. Fix it or at the very least give us a UPDATE CORRECT Cheat Sheet for the images

Expressive DeZien
United States
About 2 years using the app
Shopify replied March 1, 2023

Thank you for taking the time to connect with us. I appreciate your frustration and want to help as best I can. While desired graphic sizes can vary depending on the template you are working with, square images are best kept around 2048px X 2048px or even 1024px X 1024px and sometimes even smaller.

Rectangular images can vary in degree as well, but the aspect ratio should reflect a rectangle. These are very rough estimates without looking at the template you are working with, though 600px X 700px can be expected to not fit most templates.

We absolutely offer an image size cheat sheet I'd like to direct you to at this link: https://bit.ly/3Y8nLqB. Feel free to bookmark this and reference it as needed, though our Support team (https://bit.ly/2AWw5VA) is also here 24/7. -Olivia, Shopify Support

January 6, 2023

Ok, wait. I'm TRYING to use this but it doesn't look like I can import my mailchimp email list?? And then, I have to send in SEGMENTS? Is this only for people who have > 1,000 subscribers? Super frustrating!!

A.MANO Brooklyn
United States
About 2 years using the app
Shopify replied February 24, 2023

Hey, there! Thanks for leaving a review. You can import your Mailchimp contact lists by following the steps here: https://bit.ly/3EznW7z, which will include whether or not they've opted in for email marketing. Additionally, you can absolutely use the app with over 1000 subscribers, but when emailing lists largest than this the system will send emails in batches to avoid the system being flagged as spam by your customers' email services. I trust that's helpful, but feel free to get in touch with our support team should you have any more questions. - Brie, Shopify Support

November 24, 2020

There are features that cannot be added like automatic naming for recipients.
But it is very easy to use, very seamless!

greenteahawaii.com
United States
About 1 year using the app
October 6, 2020

Really easy to use! Enough customizable options. Really great for basic use. It does need more template options.

Atamiki Beauty
Aruba
About 1 month using the app
October 1, 2020

Perfect for staying in contact with my customers! Its a great way to send your customers discounts and to see new arrivals

Mollie's Boutique
United States
About 1 month using the app
April 10, 2021

its good one from now...
the mails are grate and easy to add or delete things
ita all i test from now

GameS
Spain
About 1 month using the app
December 15, 2020

Great app so far, love the ease of use and how simple it is to navigate and change features that you would want to include in your emails

NatxCustomStyle
United States
About 1 month using the app