Reviews (183)

Overall rating
4
Counts per rating level
  • 48% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, ease of use, and cost-effectiveness. It's highlighted for straightforward installation, making it ideal for those with limited technical skills. The app is also noted for its reliable performance and quick data collection capabilities, though it has some customization limits. Responsive customer support is frequently praised for assisting with setup and troubleshooting.

March 20, 2024

You can't create a redirect to a thank you page. Incredible. This is a basic feature any form app should have. Not using it for now.

Serranía
Colombia
9 days using the app
Shopify replied March 22, 2024

Thank you for your review. I will make sure to provide this feedback to our team. I did find a community forum post on this you can look at here: (https://shopify.link/qqQM) -Emily, Shopify Support

May 30, 2024

There is no way to even see the form submission, spent an hour building out a form for wholesale requests only to realize I cant even see what people submit. Whats the point of this app?

Millionaire Mutt
United States
About 1 hour using the app
Shopify replied June 4, 2024

Hi, there! We recently launched a way to store all form submissions, so you will always have a historical version of them.

All new submissions created after July 28th, will be stored and accessible in content > metaobjects. You can learn more here: https://shopify.link/0Rm8.

We invite you to retry the app and if after taking a peek at that help document you're still experiencing trouble, please connect with our live support team here: https://shopify.link/vRnL. - Greta, Shopify Support

July 4, 2024

Very happy with the forms app. It's been capturing all of our newsletter emails for over 3 months now, everything has been working well and I've even seen a lift to sign-up conversion. Can't argue with that from a free app!

Power Of My People
Canada
January 1, 2024

10 Stars! I have no idea why the other reviews for this app are so bad. I have had an issue for a while where using third party apps such as Klaviyo and Mail Chimp etc, it is impossible to have a pop up that will enter people into your Shopify email work flow unless you use the third party's email automations instead. After countless hours trying to solve this issue, I came across Shopify forms which has solved that issue for me literally at the click of a button. Thank you Shopify for such a great addition to your already incredible software. I look forward to seeing what comes next!

HikeWare
United Kingdom
41 minutes using the app
February 22, 2024

Easy to use! Very simple.

Hippie Drip
United States
3 months using the app
May 29, 2024

Like the other reviews said, you can't add the form to just one page, you need to add it shop wide for some reason

Gosnells of London
United Kingdom
13 minutes using the app
Shopify replied May 31, 2024

Hi, there! I'm sorry to hear that you're experiencing issues with enabling a form on your theme. A few steps you can take to troubleshoot are:

- Enable Theme App Embeds: First, ensure that the theme app embed is activated on your store. You can follow the instructions in this help document to set it up correctly: (https://shopify.link/ozB1).

- Add an App Block for Inline Forms: If you're using an inline form, you'll need to take an additional step. Add an app block to your theme and attach the inline form ID. Detailed instructions can be found here: (https://shopify.link/rJAB).

If after taking a peek at the help documents you're still having trouble, please feel free to connect with our live support team here: (https://shopify.link/vRnL). - Greta, Shopify Support

February 15, 2024

Works like a charm... gets 5 stars from me... it's not as customisable as other paid apps, but this works perfectly for running competitions and the likes... you can create inline or pop-up forms that you can place on any page and apply a custom tag automatically for anyone that completes the form. Some folks are saying in the reviews it doesn't collect or store the data, but that's not true - I've tested it and the names are entered into my customer list and I receive an email each time someone completes the form. This is a good option if you are hoping to collect a lot of sign-ups since many of the paid apps cap you out at a certain number of active customers... Shopify does not.

The Science Hut
Ireland
42 minutes using the app
April 11, 2024

Before installing it, I was worried due to its ratings in the reviews. However, it turns out to be a good Shopify Form App with comprehensive features.

You can create different types of fields, rearrange them, and post them, in styles you like—Pop-up / Inline / or a Single landing page.

New fields will be connected to customers' metafields. Responders' answers will be filled in, so it's quite easy to handle the data.

I just created one page, and I think that's the form app I need.

Cudy
Hong Kong SAR
25 minutes using the app
June 6, 2024

La peor aplicación que he probado en Shopify, llevo 30 minutos haciendo un pop-up y le pongo guarda, y en Shopify me sale como lo configure pero entro a la configuración de pop-up y se me reinicia todo.

TECHNIA JACKETS
Colombia
22 minutes using the app
February 15, 2024

Great app, but it would be better if we could create a translation for different countries

CXL by Christian Lacroix Maison
Belgium
2 days using the app
Shopify replied February 16, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support