Reviews (171)

Overall rating
3.9
Counts per rating level
  • 46% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 12% of ratings are 1 stars
September 14, 2023

App keeps losing custom fields, which I have to keep re-adding when I notice customer data is missing. Not reliable enough for custom forms, other than default name & email, which is already built into the platform.

ABC Fabric
United Kingdom
About 2 months using the app
Shopify replied October 4, 2023

We really appreciate your feedback and I’m really sorry to hear that you encountered this issue while adding custom fields to your form. We identified and resolved a bug that was the culprit which only occurred in very isolated scenarios. Unfortunately it looks like you were impacted, but this should no longer be an issue going forward.

With that said, I can appreciate that these types of bugs affect your confidence in using the app, but we’re committed to ensuring Shopify Forms meets the needs of our merchants and hope to earn your trust back.

If you have any questions or additional feedback that you would be open to sharing about your experience, I’d love to connect directly. I’ll reach out via email.

Taha, Shopify Marketing Tools PM

November 9, 2022

I reinstalled this because it was supposed to fit the store theme, but it doesn't and there is no option to customize it.

Adept Cosmetics®
United States
About 2 months using the app
January 22, 2023

Hat einige Tage gut funktioniert und nun hat uns glücklicherweise aber natürlich auch zu unserem Ärger
eine Kundin (mittlerweile weitere) darauf aufmerksam gemacht dass man sich nicht anmelden kann. Eine Eintragung sei nicht möglich und wenn doch dann kommt keine E-Mail. Daher nur drei Sterne! App aktuell deaktiviert.

Gluecksboutique®
Germany
About 1 month using the app
February 3, 2023

There is no translation option....

Guys, Shopify is multilingual, your app should be multilanguage compatible, that's a shame !

Komete XR
France
18 days using the app
October 17, 2023

I cannot translate the Pop-up. Is there any way to do it?

Kiisbeauty
Germany
11 days using the app
Shopify replied November 3, 2023

Hi Kiisbeauty, thank you so much for your review! While we don't have translation options just yet, I will be sure to pass that over to our developers for additional consideration. -Shay, Shopify Support

August 7, 2023

Great app for getting a clean nice looking popup on your website. The linking to discounts is really intuitive and easy. Plus it allows more customization than ones that come within themes.
The biggest complaint is probably a bug. If you set up a popup as an exit popup it doesn't work. It just pops up after the timer and doesn't actually come up when the user tries to exit. THIS NEEDS TO BE FIXED.
Because of that your better off using the theme popup or getting a different app.

Legacy Performance
United States
12 days using the app
August 3, 2023

For us it is almost close to perfect. I works perfectly fine and we get tons of new newsletter subscribers. There is only 1 critical thing that is missing. You can use the pop-up to get new newsletter subscribers. But when you have an internationalized website Shopify already knows in which market the customer is shopping because of Geolocation. It would be perfect if it could give the language in the customer account while the customer subscribes to the newsletter. Because then I can also send them newsletters in their language. It is possible to create a extra input field. But we al know, the more input fields the lower the conversion.

Yarnsea
Netherlands
6 days using the app
November 13, 2022

Great App but i want to remove the Captcha that is running after the client enter its mail. Its annoying

Psalidixarti.gr
Greece
5 days using the app
December 11, 2022

This is so disappointing; I wasted a whole lot of time setting this up. It doesn't appear on my site. I'm using Brooklyn theme, sad their app doesn't work with their theme and their support is rubbish. Why creating an app when you can't resolve issues?9

MLH Online
United Kingdom
4 days using the app
August 10, 2023

It's not good... You can't style any aspect of it. It has no canned values for State or Country even... Oh, and I can't even receive an email from the form... LOL

STRAYE | WS
United States
3 days using the app