Reviews (184)

Overall rating
4
Counts per rating level
  • 48% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 13% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, ease of use, and cost-effectiveness. It's highlighted for straightforward installation, making it ideal for those with limited technical skills. The app is also noted for its reliable performance and quick data collection capabilities, though it has some customization limits. Responsive customer support is frequently praised for assisting with setup and troubleshooting.

October 6, 2023

It's called Forms, but should be called "A Form"

I would like to see this app support multiple forms across the store. Right now, the app allows creation of a single form only. It does only one thing - create a pop up form to collect email sign ups on your store.

A pretty useful and basic functionality, but it would be so much more helpful if more than one forms could be created.

Godbole Gear
India
7 months using the app
Shopify replied November 3, 2023

Thanks for taking the time to share your feedback! In addition to a popup form, you can create multiple inline forms and place them in different locations on your online store. You're able to add and remove fields to customize these forms for different purposes. Take a look at our guide here for more details on creating different types of forms: https://shopify.link/77qV. -Sophia, Shopify Support

Edited February 16, 2023

Die App ist wirklich extrem leicht zu integrieren und ich bestätige, in 10 Minuten war das Banner am Start, ohne viel Gefrickel! Überhaupt nicht überladen, nur die wichtigsten Features einstellbar, genau so muss das sein!

Die App wurde sehnlichst von mir erwartet und ist in diesem frühen Stadium schon auf einem sehr guten Weg. Sie schließt eine entscheidende Lücke hinsichtlich der Marketing Features, und das FOR FREE! Bitte weiter so und gerne weiter entwickeln!
Ich persönlich bevorzuge grundsätzlich die nativen Shopify Apps und auch Themes, da sich diese einfach besser ins Backend und die Workflows integrieren, in den meisten Fällen keinerlei Kompatibilitätsprobleme auftreten und in den meisten Fällen auch stabiler "anfühlen".

Ich ziehe einen Stern ab, denn es fehlen der App natürlich noch Funktionen, wie die Möglichkeit das Design noch granularerer anpassen zu können, die Anpassung der Anzeigefrequenz, etc.
Und ein entscheidendes (Marketing) Manko gibt es noch: Wenn man bspw. als "Belohnung" einen Rabattcode auf die gesamte Bestellung einbettet, kann dieser bereits ohne Zustimmung und finale Bestätigung des Newsletters (via Double Opt In) verwendet werden. Der Kunde kann die Bestätigungsmail also einfach löschen und stimmt dem Newsletterempfang gar nicht zu. Besser wäre es, den Rabattcode erst dann anzuzeigen, wenn der Kunde im Double Opt In Verfahren tatsächlich zugestimmt hat. Natürlich erhöht auch dieser Ansatz zunächst die Conversion, keine Frage. Ich gehe aber davon aus, dass all diese Features / Verbesserungen noch sukzessive kommen werden.

Eine Bestätigung / Zustimmung im PopUp Formular wäre für mich in diesem Fall irrelevant, da auch hier das Double Opt In Verfahren bei der Newsletter Registrierung greift, man sich die Zustimmung also via E-Mail dediziert einholt. Somit ist man, natürlich nur bei korrekter Formulierung des Hinweises aus meiner Sicht safe.

loonacare
Germany
6 months using the app
May 22, 2023

Can you please add an option of an embedded/in-line form, not as a popup.
Also, a form that opens up when a customer clicks on "sign up" or "get" button.

Edelweiss Academy of Mastery
United States
5 months using the app
September 19, 2023

La app es muy buena pero presenta problemas con Iphone para el cierre del popup. Agradecería si me ayudan a solucionarlo en mi web. El popup solo cierra si le das doble click. cosa que es perdida de tráfico

Floripondia
Colombia
4 months using the app
July 26, 2023

Bitte liebes Shopify Team: Arbeitet endlich an Features und Fixes... Es kann nicht sein, dass die Form 100 Mal aufpoppt (exit intent), wenn der Kunde es schon geschlossen hat!

Barista Royal GmbH
Germany
4 months using the app
December 22, 2022

It's a good app, but it misses the translation. Not every Shopify user's native language or client is an English-speaking customer.

Best-Beardcare
Netherlands
4 months using the app
August 7, 2023

This works perfectly. At last, I can embed an email signup on the footer every page, and collect not just the customer's email address, but their name as well, which is helpful for improved campaign open rates.

{ Flower Thinking }
Australia
10 days using the app
April 12, 2023

Yeah, it's a good start, but I'd also welcome multilang support as well as more granular control over the form's behavior. It would be great if the popup/teaser (whatever you've configured) wouldn't pop up for the rest of a session anymore after clicking the X button - so at least session persistence for visitors' wish to close it and not be bugged again.
Other than that, it does what it's supposed to do, but some more tuning would be great.

GeschenkBaum - Shop
Germany
3 months using the app
September 14, 2023

App keeps losing custom fields, which I have to keep re-adding when I notice customer data is missing. Not reliable enough for custom forms, other than default name & email, which is already built into the platform.

ABC Fabric
United Kingdom
About 2 months using the app
Shopify replied October 4, 2023

We really appreciate your feedback and I’m really sorry to hear that you encountered this issue while adding custom fields to your form. We identified and resolved a bug that was the culprit which only occurred in very isolated scenarios. Unfortunately it looks like you were impacted, but this should no longer be an issue going forward.

With that said, I can appreciate that these types of bugs affect your confidence in using the app, but we’re committed to ensuring Shopify Forms meets the needs of our merchants and hope to earn your trust back.

If you have any questions or additional feedback that you would be open to sharing about your experience, I’d love to connect directly. I’ll reach out via email.

Taha, Shopify Marketing Tools PM

November 9, 2022

I reinstalled this because it was supposed to fit the store theme, but it doesn't and there is no option to customize it.

Adept Cosmetics®
United States
About 2 months using the app