Reviews (91)

Overall rating
2.7
Counts per rating level
  • 22% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 22% of ratings are 3 stars
  • 19% of ratings are 2 stars
  • 27% of ratings are 1 stars
August 7, 2023

Great app for getting a clean nice looking popup on your website. The linking to discounts is really intuitive and easy. Plus it allows more customization than ones that come within themes.
The biggest complaint is probably a bug. If you set up a popup as an exit popup it doesn't work. It just pops up after the timer and doesn't actually come up when the user tries to exit. THIS NEEDS TO BE FIXED.
Because of that your better off using the theme popup or getting a different app.

Legacy Performance
United States
12 days using the app
December 18, 2023

Nice but, the forms use a completely different css than the rest of the theme. Doesn't make any sense. I can't even override it with custom css.

Also it doesn't support Shopifys Translate App nor does it take the default theme content. So you get a mix up of english and your original language when using the app....

Adrianos
Switzerland
41 minutes using the app
Shopify replied January 3, 2024

Hi there, thank you for your review. We appreciate you taking the time to reach out to us and letting us know how we can improve Shopify Forms. Your feedback will be submitted to our development team. -Victor, Shopify Support

August 18, 2023

I need an embedded version of the email sign up form or a way to trigger the overlay popup to show up on the website.

HoneyCarrot
United States
10 months using the app
August 29, 2023

I spent hours creating some new forms for my website when I finally realized that there's no way to receive email notifications when someone actually completes the form. Seriously? It doesn't even have the most basic function, the very reason for having a form in the first place. Waste of time.

Christian DISC®
United States
2 days using the app
September 8, 2023

After spending hours building a form with this app I tested it then found out that I do not receive notification emails when someone fills out the form! what is the point of this ?
I can see the data If I go to my shopify admin - apps-forms- then select the contact that filled out the form but this is very manual and can easily be overlooked by a busy entrepreneur. I am really disappointed with this, I could expect this with a third party app builder but I chose the shopify forms app specifically to avoid this type of inconvenience.

Six40 Café
Canada
2 days using the app
August 7, 2023

This works perfectly. At last, I can embed an email signup on the footer every page, and collect not just the customer's email address, but their name as well, which is helpful for improved campaign open rates.

{ Flower Thinking }
Australia
10 days using the app
August 6, 2023

There is no way to get an email with whatever the visitor entered. In order to check whether someone used a form to ask for support or requested contact I have to go into the forms' app back-end every day and check for new submissions. Please add a simple "email summary" option.
As a minor improvement, it would be nice to be able to change the font size of the labels.
Other than that, it works well!

Dutch & Dutch
Netherlands
2 days using the app
January 31, 2024

Not Working

Raza Gems LLc
United Arab Emirates
14 minutes using the app
Shopify replied February 1, 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with Shopify Forms. To clarify, are you having troubles installing the app to your shop? If so, I'd encourage you to try clearing your cache and cookies as well as logging in from an incognito tab to see if this helps to resolve. If after giving this a try you continue to experience issues, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support

December 3, 2023

The way it integrates with Shopify is excellent; however, I would love to design the form and add steps within the modal before the form shows. The completion rate is usually better if you ask the visitor a question first, and once they engage by clicking a button to agree they want..., only then present the form. I would also love to be able to design how the form looks and feels. Maybe add a custom CSS and provide id/classes as a beta.

Overstock Sheets
United States
26 minutes using the app
Shopify replied December 4, 2023

Hi, There. Thank you for taking the time to leave your review. With the Shopify Forms app you can customize it to fit your needs, check out this help doc with more information: https://shopify.link/77qV. If there is something specific you'd like included that you're not seeing any information on, please view our Shopify Help Center: https://shopify.link/WJna. You can also contact our support team through the help center if you need more assistance. -Kitana, Shopify Support

October 17, 2023

I cannot translate the Pop-up. Is there any way to do it?

Kiisbeauty
Germany
11 days using the app
Shopify replied November 3, 2023

Hi Kiisbeauty, thank you so much for your review! While we don't have translation options just yet, I will be sure to pass that over to our developers for additional consideration. -Shay, Shopify Support