Tapcart ‑ Mobile App Builder

The support team is tough to get in contact with. I've been trying to get our app launched for two weeks and even left voicemails but haven't been helped but I'm still being charged without the app being launched.

Truly a turn-key experience taking your website and turning it into a user-friendly app! While we absolutely love the app we have had some hiccups along the way pushing us to pay more than we anticipated to use this platform properly for our business. Our business does weekly product drops that we previously were able to schedule with our standard Shopify subscription. Once signed up for the app we realized that our Shopify plan didn't support product scheduling outside of the "online" sales channel so any new items we scheduled would immediately go live on Tapcart and could not post at our desired time. The only solution was to either scrap the app or upgrade to Shopify Plus (a $2k a month Shopify upgrade) in order to use Launchpad. Being able to schedule products accordingly is vital to our business so this upgrade would definitely not be necessary for most businesses. One other feature the app is lacking is a way to refresh without having to close out of it entirely. Our products sell out FAST, so this means our customers need to be able to have the items refresh to show real-time status of whether a product is in stock. Right now the item might sell out and will still state it's in stock while in the customer's cart. Our account manager did mention that this is a feature they're working on there's just no timeline of when it will be ready. The price points range pretty drastically but it makes the app pretty accessible for almost any business big or small. So far so good on our end!

I really like the app's concept and the design of the app. It's clean and easy to use from my end. They did a great job with designing it and getting it on the app stores. However, there is a serious lag when you update products or quantities (from sold out to in stock). There's no way to refresh the app (no long swipe down) so you have to force close and reopen which sometimes fixes the problem. If you go into the view collection area of the app and play with the sorting feature it will sometimes provide an accurate view of the site in certain sort (best selling, a-z, etc) selections but not in others. I've gone round and round with Tapcart about this and they always blame shopify cache/api. If you are a shop that doesn't sell out or change product collections frequently, tapcart will be just fine. It's not a good look for my company as it's already annoying customers and we aren't even selling as quickly as we usually do. I'm going to hang on to it for awhile and let tapcart try and fix the issue- I'll update accordingly.

Subject: Terrible Experience with TapCart Mobile App Service

I am writing this review to share my recent horrendous experience with TapCart, a service that promises to help you build, design, and launch a codeless mobile app for your Shopify store.

Initially, I was drawn in by their slick advertising and the offer of a trial period. I thought I would be able to test out their services, receive adequate support, and then decide whether this platform was suitable for my business. Sadly, this has not been the case.

From the moment I signed up for the trial, I noticed a severe lack of customer support. Despite numerous attempts to contact their team for assistance, my messages were consistently ignored. For a service that prides itself on its 1:1 implementation assistance, this was surprising, disappointing, and unprofessional.

The lack of communication, coupled with the automatic billing after the trial period, made me feel as if I had fallen for a scam. The company failed to provide any prior notification about the trial ending and the upcoming charges, contrary to standard business practices. And to make things worse, the customer service remained non-responsive even after I was billed for services I hadn't received.

Upon seeking a refund for the services not provided, I received an unexpected response from the Manager of Implementation. She directed me to the Terms of Use and reiterated their non-refundable policy, despite the circumstances. In other words, I was stuck with a service I hadn't used, charged for a service I didn't agree to, and denied a refund I deserved.

TapCart seems to have an agenda to draw customers in with their trial period, neglect them during this period, and then charge them without any prior notice or consent. They then hide behind their non-refundable policy when customers like me demand justice for being charged for services not rendered. This practice is, to put it mildly, highly unethical and potentially illegal.

Moreover, this is not just my solitary experience. Upon further investigation, I've learned that I'm not alone in facing such issues. There are numerous others who have faced similar predicaments, highlighting a systemic problem in TapCart's business model.

All these issues lead me to advise anyone considering TapCart's services to proceed with extreme caution. The poor customer support, the unethical billing practices, and the non-refundable policy in the face of non-delivery of services make this a high-risk venture.

I am now left with no choice but to seek legal avenues to rectify this situation, share my experience with the wider community, and hopefully save others from falling for this unsavory scheme. This ordeal has left a bitter taste in my mouth, and I can only hope that my experience serves as a cautionary tale for others.

This review serves as a reminder for us to be vigilant in the face of appealing offers and promises. Always make sure to read the fine print, scrutinize the terms and conditions, and demand a satisfactory level of service, especially when hard-earned money is at stake.

how can i get this app in android

The applications are beautiful, but the cost is very high. Very expensive for a new business. And it's not convenient that you have to contact the company

I have messaged you more than once
Please take my request into consideration,, I really wanted to try this application only because they mentioned that there are free trial days and I wanted to try it, but they withdrew money, I hope to return it because this topic will cause big problems for me. I just wanted to try it and have a look but you already withdraw money from me

Good, Shopify app, but not perfect. Product images got cut-off, item description got cut-off as well.

Can I add more payment options apart from the GPAY, APPLEPAY, AMAZONPAY?
How can I integrate COD (Cash on Delivery) option at check out?
Any help would be appreciated

if there is an added option of android then we will try this out, otherwise we miss out on customers who dont have an iphone and it doesent pay us to go for this app