Reviews (474)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing mobile commerce with its user-friendly, no-code platform. They report increased conversion rates and average order values due to features like push notifications and real-time analytics. The app offers extensive customization, seamless integration with Shopify and tools like Klaviyo, Yotpo, and Fast Simon, and reliable performance during peak traffic. Support is praised for being responsive and proactive.

January 31, 2019

This app is amazing. got our app on the apple store and google in about 4 days. great customer service.

RPM TESLA
United States
5 days using the app
July 31, 2020

Loved the app and the team involved in building it! The push notifications and easy to build app template is really gonna drive more engagement!

vRareStore
United States
5 days using the app
July 16, 2018

I would not recommend this app to anyone. We have been using it for almost 6 months, and when we signed up, we were promised that we would be given a dedicated app manager, customizations would be made for us, and that an Android app would be released soon. Here we are months later and we have never received any contact from an app manager (though I've had the owners call me every time I email to point that out and promise that someone would reach out), our customizations haven't even be addressed, and an android app has never been mentioned since (which is very frustrating for customers). We paid extra to be on the Plus plan, which is NOT worth it. Overall, there were a lot of empty promises made, and communication has since stopped from Tapcart's end.

Piper Scoot
United States
4 months using the app
August 6, 2020

Whilsts the app itself is not bad, I found their customer support to be totally useless. We have our app designed and ready to be launched, but they havent been able to launch now for more than a month.

No clarity provided, emails not answered, chat not responded.

Guys, get your act together!

PriceBring
United Kingdom
4 months using the app
June 18, 2020

They once had a fast feedback and great understanding on their issues, however the quality and speed of customer service is now subpar.

eotd
Hong Kong SAR
4 months using the app
August 26, 2017

I think this app is FAST and GOOD for anyone who is looking to step into the mobile app scene but does not know a lick of coding or is worried about the capital it would cost to invest in having someone build your app for you. There are a few hurdles you have to jump through but the staff walks you through each one step by step and monitor the chat room to answer questions you might have. I only rate it a 4 out of 5 because I think for the price of $99 it should come with little more features like the ability to add a background to your app or something cool. Very good App in summary. Invest the funds if you want a quality app.

Innovative Supplies
United States
4 months using the app
May 31, 2018

Love the compatibility, and that I can focus on the artistic side with all of the hard work done.

Wish it had ability to create an app for Android but that doesnt change my 5-star experience

Oa Leather Supply
Canada
3 days using the app
February 23, 2020

Tapacart is so disappointing, all they focus on is IOS and leave Android lacking features, if you want an app that has equal features on both IOS & Android don't take Tapcart you'll waste your money and time, They don't even provide Android SDK on Facebook & No deep links , what kind of a mobile developer who designs and forget some Android feature in this era?!
Another problem is that everything they offer is fixed they an't even allow you to pay them more money to get more customizations, the video blocks are a mess.
All this mess is tricky you find put these missing features after they have charged you fees, because they have to set up Facebook SDK, and in the end when you ask about android they start excuses that they will bling that features this year without even specifying, its so frustrating
It would be better if they stated it in description that they only give much focus on IOS
Their checkout process looks bad waste time for a user with small letters so difficult to read!

Kigali Discount
Rwanda
3 months using the app
Edited March 26, 2019

very bad service , i have 2 months with tapcart but he did not upload my app ios , here we are 2 months later and we have never received any contact from an app manager to get any solution for my problem

when u upload my app i will update my review .

Villa_Ain
Qatar
2 months using the app
Tapcart replied April 11, 2019

Thanks for your feedback! We are happy to help you out with this issue. To launch your apps you will have to go ahead and connect your Apple Developer and Google Play accounts. Once you complete this step your apps will go live within 24 hours. Please let us know if you need any additional help.

February 26, 2020

I was charged for a month, but I cannot install the application. The response from support: "You must have a paid subscription."
I do!

UberZol
United States
2 months using the app