Reviews (527)

Overall rating
3.4
Counts per rating level
  • 47% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 25% of ratings are 1 stars
December 4, 2020

Could sync multi POS iPads to 1 receipt printer, utilize the TAP pay, Apple Pay, or a better card reader that works with outside processors that we don't have to go through multiple steps to complete the transaction.

BLUE COLLAR RELOADING
United States
Over 2 years using the app
December 30, 2021

I use this app at pop up shops and it works great! Its easy to use and user friendly. I love the set up.

Kulture Boutique
United States
Over 2 years using the app
July 14, 2022

This app went from bad to worse after the recent update a few weeks ago. We waste so much time getting the card reader to connect, and when it does connect, it only works for a few minutes at a time making us waste time doing manual entry. Also, I wish this app had more useful features for vendors in general. We are a clothing store so we don't use the "Enable Tips" feature. However, I wish that was replaced with a more useful feature where I can add marketing reminders for staff to remember when doing checkout for example "Don't forget to ask for customer's phone #" or "Ask for a Google review" etc...

MY ROYAL CLOSET
United States
Almost 9 years using the app
Shopify replied February 6, 2023

Hello MY ROYAL CLOSET, I am sorry to hear you had an issue with your card reader and I hope you were able to get it resolved. Regarding the "enable tip" feature, I am happy to mention that the POS have a way to collect tips now, you can read more about this feature in this link- [Collecting tips with the Shopify POS](https://help.shopify.com/en/manual/sell-in-person/shopify-pos/tips?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus#undefined). As for the notification tab, I'll let our Reviews Team here know about your review. They look into feedback from merchants and consider it for use on our platform.

August 24, 2023

Hi!
I would like for the Chipper to hold a charge longer and to stop going into sleep mode. Otherwise, I like using it.
Thanks!
Jennie :)

Hot Spice Jewelry
United States
Over 2 years using the app
Shopify replied August 29, 2023

Thanks for your review, Jennie! For context, the Chipper reader can process around 500-600 transactions daily, when fully charged. Merchants are recommended to charge the battery daily as needed in order to meet this estimated transaction number.

If the Chipper has been inactive for more than 30 seconds, it enters standby mode to conserve power. The reader will stay connected to your iOS or Android device while in standby mode, and will automatically exit the standby mode when you resume activity.

If you're running into specific issues with the Chipper and its battery life however, feel free to contact our Retail Support team via your POS app by tapping = > Support > Contact support. Our team can investigate the issues in more detail and provide the necessary troubleshooting from there. Thanks! -Kimi, Shopify Support

December 17, 2020

This app is so simple to use and allows me to sell my items no matter where I am from my phone or iPad. It is straightforward, keeps great records, and gives you a lot of options re: customer info.

KMM Collective
United States
Over 2 years using the app
March 19, 2022

It's so easy to use!!!! It really does all the work for me. I can do everything on this app. Add customers and all!!!!!

Coco Marie Boutique
United States
Over 2 years using the app
January 21, 2022

Love it! Life safer for my shop! Its all I use, and helps keep my online orders and shop orders all in one.

Sarah Gauci
Malta
About 2 years using the app
Edited August 8, 2023

Another Update: still awful and now the only card reader option is the tap & chip which disconnects constantly. Lots of typing in card numbers and restarting ipads going on on top of the horrible POS.

Update: Still awful. There is an update just about every day and it is even worse than it was to start with.

One year in, and I STILL HATE this POS. Clunky and hard to navigate through those stupid tiles, and no updates to the design at all. UPDATE: This is still a horribly designed POS system. The user experience clearly was not tested in the real world. And now they have changed the inventory management to be even worse. Of course you can always pay them more money to get some of those old very basic features back. SCAM This app used to be great. The new update is TERRIBLE!!! The "lite" version is missing basic every day functions- cant do exchanges anymore, employees cant log in, and they lay out is just bad and confusing. All this is here for now is to squeeze and extra $80 out of you. Real shame. Looking into alternatives to shopify now. Update: Months later and ZERO improvements have been made. Still horrible. Shopify is still ignoring all the negative feedback they are getting. More 1 star reviews than 5 and 4 star reviews combined, haha. Wake up!

The Rivertown Inkery
United States
Over 8 years using the app
September 8, 2023

In the last 20 years, I've used multiple POS systems, QB POS, Stone Edge, Microbiz, and now Shopify POS. This is the simplest, and most advanced POS system we've used to date.
The only thing I wish was better was the Stocky app for inventory management. The fact that the Stocky app does not update the cost basis as we receive inventory is quite a disappointment.

Moore Brothers Music
United States
About 2 years using the app
Shopify replied September 12, 2023

Thank you for your review and your feedback! I am so glad it is working well for your business. -Emily, Shopify Support

December 10, 2021

When I go to bazaars, fairs and do physical selling it is a great tool. It is user-friendly and a trustworthy way to do sales outside of the online store.

Lizzys Gems
United States
About 2 years using the app