Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly pop-up notifications and sales data features, which have been credited for boosting sales and conversions. The design is praised for its simplicity and customizability. The support team is often commended for their quick and professional service. Merchants also note that the app enhances customer trust and adds credibility to their websites. It's recommended for new businesses due to its favorable pricing and free trial options.

September 9, 2018

The app is easily installed and has a clear walk-through for setting up and customizing popups according to preference.

Kids NewLand
Morocco
13 minutes using the app
September 5, 2022

I disabled this app back in 2020 and I have been getting charged since then after nit using the app.

GAG THREADS
United States
Over 2 years using the app
April 4, 2022

I disabled this app but was charged for the subscription without my authorization. It's done nothing for me and brought in 0 impressions. When I contacted supported about this, I had to wait almost 20 min per reply and now the rep named Muhammed is away in the middle of our conversation. Very unprofessional! Not recommended! I want a refund asap

Card Envy
United States
Over 1 year using the app
Sales POP! replied April 4, 2022

Update April 21, 2022: The refund was processed immediately after the store owner reached out. Unfortunately, they closed the store and no longer have access to their Shopify account.

To clarify, we're unable to charge any store without their authorization. They had subscribed to our 7-day trial, and when they didn't cancel, the paid subscription began.

For questions or concerns regarding your plan, reach out at salespop@cartkit.com - We're available 24/7 :)

---

Hi there! Thank you for the review.

This is Muhammad from the Support Team.

My sincerest apologies for the ordeal, we faced delay with our chat app as my shift had ended, and once my colleague started his, the chat was not sent over to him.

We had already initiated a refund process and came across your review just now. We do not intend to cause any dissatisfaction.

In regards to the subscription, we have no issues refunding the amount and have clarified it both over chat and email, and my colleague has sent you an email confirming if you'd like to proceed with the refund.

Please do respond to the email when able so that we may process the refund.

Regards,
Muhammad,
Support Team.

Edited February 14, 2023

We contacted the support team in April 2022 about an issue with the review pop ups showing the incorrect city of almost all customers. It shows only one city, which is the one our business is based at. Imagine visitors seeing all such review pop ups with the same city. Wouldn't they feel suspicious of those reviews possibly being all fake, while they are in fact, all valid?
This issue has been ongoing and unresolved, despite us having contacted the support team since April 2022.
We granted collaborator access in April 2022. According to Shopify, no one has logged on to look at our issue since then.
We're very disappointed in the extremely poor customer service. Very unprofessional.

Visual You / LOKISA
United States
Over 2 years using the app
Sales POP! replied November 19, 2021

Feb 15, 2023. Hi! We are very sorry that this issue hasn't been resolved yet. This is definitely not the quality of service that represents us.

Although not an excuse - we recently went through some changes in the administration as well as with most of the team.

Please know that we have requested our new engineering team to prioritize this issue and we'll be following up closely until solved.

-
Thank you for your review, Do let us know if you need any further assistance or tips :)

-Waqas.

Edited September 15, 2020

We have been using this app for months, and as our traffic grew it got ridiculously expensive ($300 per month). That finally pushed me to properly A/B test it - result: Conversion rate is actually higher without it.

Heritage Type Co.
Germany
12 months using the app
Sales POP! replied September 15, 2020

Thank you for taking the time to share your feedback. We reached out via email :)

Edited August 31, 2019

Why would I know what to rate, I have just installed the app and have no experience on using it, maybe give us a couple of days

kaypeebaby
Philippines
Over 2 years using the app
July 8, 2019

I've had nothing but issues. No response from anyone. Just a we'll get back to you and nothing... Creates ongoing issues to website.

ShopLotusOnline
United States
11 months using the app
March 8, 2021

I hired the application in the free mode and was improperly charged! They acted in bad faith and did not return my money.

Essencialseven
Brazil
About 1 month using the app
Sales POP! replied March 8, 2021

Hi! We appreciate your message. We just sent an email to clarify this situation.

The charge was generated after the 7-day trial period expired but we'd love to discuss it with you. Please reach out back! :)

Edited October 7, 2019

Full of bugs.

- I notified support about a simple thing, that the pop-up shows however you can't close it when you push the X like it should... nothing was fixed until now, several days later
- meanwhile the popup window DOES NOT SHOW any more in any way, so a few days later it simply stopped working completely even tho' it's enabled.

I am using a Shopify standard theme, Minimal.

fitguru.ro
Romania
10 months using the app
March 27, 2021

CONSUMER BEWARE! I added this app to my store in hopes for it to boost sales from visitors. Before the trial ended I switched from the $29 monthly plan trial to the free plan because I literally had 0 sales and barely any visitors so I wasn't benefiting from this app. Now I look on my bill and it said I got billed $0 from this app and then another charge from this app for $29. I wish I could add a picture for you guys to see. I'm confused and pissed. DO NOT by any means add this app. It is not for new sellers. It appears that if you go over the 100 views of their plan whether or not it's real people viewing your site they will charge you. Weirdly it said I had ironically 102 views. Why isn't this app setup to be capped at the amount of the plan you picked? I think that's crazy. Our goal is to generate sales from this app. Hoping it influences consumers to buy your product(s) or merchandise. When no sales are even made it's crazy your coming out owing more than you made. Worst app ever and to me I feel like it's a scam. I wished I read the low reviews on this app first before adding it. They've done this to many of us.

Beauty & Bubblez
United States
30 days using the app
Sales POP! replied March 27, 2021

Hi! We appreciate your message. We just sent an email to clarify this situation.

The charge was generated after the 7-day trial period expired but we'd love to discuss it with you. Please reach out back! :)

Update 3/30/2021
We've tried to reach this customer several times but haven't been able to. The app was installed on 2/25/2021. The charge was made after the 7 day free trial expired on 3/4/2021. The customer downgraded to the free plan 6 hours after the charge was made.