Reviews (142)

Overall rating
4.5
Counts per rating level
  • 94% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for B2B operations, noting its effectiveness in simplifying bulk orders and enhancing the wholesale experience. It features user-friendly ordering, customization options, and seamless integration with other apps. The responsive customer support, including weekend availability, is praised for quick issue resolution. Additional features like professional client forms and variant price management contribute to sales growth and global business usability.

December 27, 2019

Searched Shopify and found this app to work perfectly. Their support also helps to install app in the theme.

Alabama Wholesale Socks
United States
4 months using the app
Edited December 11, 2014

Working good, Simple set up. Customer support is excellent in responding to issues and feature requests

Skin Care By Suzie
United States
4 months using the app
January 14, 2020

Support is slow and we often wait for 30minutes to even receive a response.
It appears support is subcontracted and the attitude of support staff show a lack of interest in resolving matters. (Jawad Arshad)

Feedback is promised but never provided.

'Select Product Category' in the top bar can't be sorted manually. It automatically sorts A-Z. We have +120 Collection to Select from.

We run a large Food and Drink store ±3 500 products and our main line of business is Fresh Produce.

Due to A-Z listing, we can't list our highest rated collections at the top of the drop-down and lowest-selling collections at the bottom of the dropdown.

I requested for the Order form app Columns to be adjusted, received no feedback, this can't be done with the 'Customize Store Forefront' options.

Phambili Food and Drink
South Africa
4 months using the app
November 9, 2021

We discussed some changes for 4 Weeks now. The different changes were made, but always in different versions of the Theme. We can't change any of the mistakes because we don't have access to the App's code. Response time to our Mails is horrifying 2 Days. Thats not professional work and we are forced to write such a review because we don't get any response at all.
The requested changes we had were on some issues with standard functionalities that are usual and necessary in the App. They should be implemented by the App support by default and not only mentioned by us. We didn't have any major changes but simple changes already take so long to be implemented. Our going live depends on this app and is delayed several times. Since there are no similar Apps were fully depending on the support and the implementation of the changes. Please contact us and fix open issues asap.

b2b weich-alpaca
Germany
2 months using the app
Wholesale Helper replied December 15, 2021

Sincere apologies on the inconveniences you ran into. Your feedback is really valuable to us.

We understand that a lot of businesses depend on us to respond and deliver in a timely fashion, as they have deadlines to meet to keep their businesses running efficiently. Rest assured though, that this is not a norm here. We were in the process of launching the latest version of our products to better meet the expectations of our valued customers such as yourself, being a small business, we had to leverage our support staff to get the project across the finish line. This may have led to delays in responses that you experienced. We had an understanding about the bugs and issues you'd been running into, but a more sustainable fix for that had been the early launch of the revamped version of our Order Form.

I believe, after a couple of days of inconvenience our support staff and technical teams did bring themselves up to speed on your concerns and have helped you mitigate all of them. If you are satisfied by our product and services thus far then please do update us of your latest feedback simply by updating the current Review. Please keep us posted on any further concerns you might have, rest assured that our staff is here to assist you further.

August 11, 2021

I stared getting so many Wholesale orders, I knew I needed an easier way for them to order, so I added this app and it’s helped so much! They’ve answered all my questions and have helped when things weren’t working exactly how I needed them to. I definitely recommend this app.

Arctic Crunch
United States
3 months using the app
Wholesale Helper replied August 18, 2021

Love this...we're here to help you grow your wholesale!

-WH team

January 13, 2015

Fantastic support team, simple and straight-forward app that does what it needs to.

Bailies Coffee
United Kingdom
3 months using the app
Edited July 9, 2021

I recommend this app if you want your wholesale clients to be happy! Yes they will be happier to buy because by using this order form your B2B customers can make orders with less clicks!! The support team is always friendly and patient, they changed all the language settings to Spanish, added the inventory, always helpful since day one.

Nicola Joyeria
Costa Rica
3 months using the app
December 1, 2020

The Wholesale order form is great for returning customers who know what they want to buy. The support team behind the scenes are awesome. They answer your questions quickly and are ready to help you with anything you need. I recommend this app to any B2B website or where you often have returning customers.

Simplova
Canada
3 months using the app
September 24, 2020

I've been using wholesale apps for a few years now. Extremely happy with the customer service, and how quickly they get back to customers!

Flatout Apparel Inc.
Canada
3 months using the app
Edited July 10, 2018

Updated: I needed a bit of custom coding to hide my order form from non-logged in customers and Seth and Tejas implemented it for me quickly and painlessly for a very reasonable price. Very happy!

This app provided exactly what I needed for my wholesale website - an easy way for customers to quickly order multiple products and while enforcing minimums.
Seth, Tejas and Maria were helpful and quickly resolved a minor but important issue with my theme. Recommended.

Wholesale Petalandpins
Australia
3 months using the app