Reviews (142)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for B2B operations, noting its effectiveness in simplifying bulk orders and enhancing the wholesale experience. It features user-friendly ordering, customization options, and seamless integration with other apps. The responsive customer support, including weekend availability, is praised for quick issue resolution. Additional features like professional client forms and variant price management contribute to sales growth and global business usability.
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Working good, Simple set up. Customer support is excellent in responding to issues and feature requests
Support is slow and we often wait for 30minutes to even receive a response.
It appears support is subcontracted and the attitude of support staff show a lack of interest in resolving matters. (Jawad Arshad)
Feedback is promised but never provided.
'Select Product Category' in the top bar can't be sorted manually. It automatically sorts A-Z. We have +120 Collection to Select from.
We run a large Food and Drink store ±3 500 products and our main line of business is Fresh Produce.
Due to A-Z listing, we can't list our highest rated collections at the top of the drop-down and lowest-selling collections at the bottom of the dropdown.
I requested for the Order form app Columns to be adjusted, received no feedback, this can't be done with the 'Customize Store Forefront' options.
We discussed some changes for 4 Weeks now. The different changes were made, but always in different versions of the Theme. We can't change any of the mistakes because we don't have access to the App's code. Response time to our Mails is horrifying 2 Days. Thats not professional work and we are forced to write such a review because we don't get any response at all.
The requested changes we had were on some issues with standard functionalities that are usual and necessary in the App. They should be implemented by the App support by default and not only mentioned by us. We didn't have any major changes but simple changes already take so long to be implemented. Our going live depends on this app and is delayed several times. Since there are no similar Apps were fully depending on the support and the implementation of the changes. Please contact us and fix open issues asap.
Sincere apologies on the inconveniences you ran into. Your feedback is really valuable to us.
We understand that a lot of businesses depend on us to respond and deliver in a timely fashion, as they have deadlines to meet to keep their businesses running efficiently. Rest assured though, that this is not a norm here. We were in the process of launching the latest version of our products to better meet the expectations of our valued customers such as yourself, being a small business, we had to leverage our support staff to get the project across the finish line. This may have led to delays in responses that you experienced. We had an understanding about the bugs and issues you'd been running into, but a more sustainable fix for that had been the early launch of the revamped version of our Order Form.
I believe, after a couple of days of inconvenience our support staff and technical teams did bring themselves up to speed on your concerns and have helped you mitigate all of them. If you are satisfied by our product and services thus far then please do update us of your latest feedback simply by updating the current Review. Please keep us posted on any further concerns you might have, rest assured that our staff is here to assist you further.
Fantastic support team, simple and straight-forward app that does what it needs to.
The Wholesale order form is great for returning customers who know what they want to buy. The support team behind the scenes are awesome. They answer your questions quickly and are ready to help you with anything you need. I recommend this app to any B2B website or where you often have returning customers.
I've been using wholesale apps for a few years now. Extremely happy with the customer service, and how quickly they get back to customers!
Updated: I needed a bit of custom coding to hide my order form from non-logged in customers and Seth and Tejas implemented it for me quickly and painlessly for a very reasonable price. Very happy!
This app provided exactly what I needed for my wholesale website - an easy way for customers to quickly order multiple products and while enforcing minimums.
Seth, Tejas and Maria were helpful and quickly resolved a minor but important issue with my theme. Recommended.
This will be the first 1 star review we have ever left for an application. We work great with many other organized applications on Shopify. We were approached by the programmers of this application in the beginning stages of their application, and tried to work with them on issues we were having with their software.
Since the very beginning they were slow to fix issues, and the application was not even working properly for the 2-3 months. Please keep in mind during the down time, we were still on their pay subscription. After updates were made, we would provide feedback on what features needed to be modified or added. Each time it we would receive some sort of attitude from the developer.
Technical support was extremely unprofessional and unpleasant to deal with. They definitely have the attitude you owe them every time you ask for support or changes. Eventually we decided to move on as it was just taking too long to get things done.
Before uninstalling the application we noticed many of the features we mentioned were now available and the application was working much better, but still has some bugs and aesthetic issues. But here is the best part. After most of the issues were fixed, their team made us feel we owe it to him to keep the application, that they programmed all the fixes for us. Are you serious? The fixes we mentioned would help your existing clients and future clients when using your product, not just us! I highly doubt they created this application for one single user.
In all, the application is actually better than than before, but I wish you luck with support.
Superb app with a great support team behind it. Massive help to customers looking to buy in bulk.
Good app and really easy to use.
Also, it allows to work with products from different ways.
Very advisable.