Sky Pilot ‑ Digital Downloads
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Reviews (395)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for selling digital products on Shopify, praising its reliable delivery system and ease of use. It's noted for managing digital file orders efficiently and allowing email template customization. The app integrates well with Shopify, offering a seamless setup process. Customer support is frequently highlighted as exceptional, with quick responses and thorough assistance, even during holidays. Many report no issues over long-term use.
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Highly recommend SkyPilot - from a digital shop owner with over 28,000 digital file orders. :) Customer support is always quick and very thorough. Kenan especially was amazing, answering questions and offering support for solutions I hadn't even thought of relating to my original question. I was incredibly impressed with customer service today, and I've always had a great experience when I've needed to reach out.
Thank you so much for your wonderful review and for highly recommending SkyPilot! We’re thrilled to hear that you’ve had such a positive experience with our app, especially with our customer support team. It’s fantastic to know that Kenan provided you with thorough and thoughtful assistance. Your feedback means a lot to us, and we’re here to support you whenever you need help. Thanks again for choosing SkyPilot, and we look forward to continuing to serve you!
Best,
The Shop Circle Team
My business has been a long time partner with SkyPilot for many years. I recently had an incident in file transfers where Shopify changed a handle, causing large amount of file disconnects. After reaching out to SkyPilot, they stepped right in to help me reset many download filing links so that my customers could continue having access to what they had digitally purchased. It’s taken a bit of work but now everything is all straightened out. Thank you SkyPilot! Onward to new horizons!
Thank you for your kind words and for being a long-time partner with SkyPilot! We're glad to hear that our team could assist you in resolving the file transfer issues you experienced. Your success means a lot to us, and we appreciate your understanding as we worked through the situation together. If you ever need further assistance, don’t hesitate to reach out. Here's to new horizons ahead!
Best,
The Shop Circle Team
Ran into a storage issue late last night and I was pleasantly surprised that not only did they respond to my message, but helped with additional storage for my store. I’m a fan for life!
Hi there,
We are so glad we could be there for you when you needed us!
Running into a storage limit late at night can be stressful, so we’re thrilled our team could jump in quickly to get your store back on track. Hearing that we’ve earned a "fan for life" truly makes our day—that’s exactly why we do what we do!
We’re honored to support your business. If you ever need another boost or have a question, don't hesitate to reach out!
Best,
Shop Circle Team
As a business owner selling digital sewing patterns on Shopify, I needed a delivery system that was reliable, professional, and easy for my customers to use. Sky Pilot has delivered on all of that. The setup was simple, file management is organized, and the branded download experience makes everything feel cohesive with my store.
What I appreciate most is that it just works. My customers receive their files quickly and without confusion. Whenever I’ve had questions, support has been responsive and helpful. For anyone selling digital products and wanting a smooth, polished delivery experience, I highly recommend Sky Pilot.
Hi there,
Thank you so much for the 5-star review!
We love hearing that Sky Pilot is the perfect fit for your digital sewing patterns. We know how important it is for creative businesses to maintain a professional, "cohesive" brand experience from the product page all the way to the final download.
It’s great to know that your customers are receiving their files quickly and without confusion—that’s exactly what we aim for! We appreciate your high recommendation and are honored to be the delivery partner for your beautiful designs.
If you ever need anything as your store grows, we’re always here to help!
Best,
Shop Circle Team
This app is so awesome! It is affordable and so easy to use. It's great for my customers to be able to download their files and have them all in their accounts anytime they need them.
Thank you for your wonderful review! We’re thrilled to hear that you find our app awesome, affordable, and easy to use. It’s great to know that your customers are enjoying the convenience of downloading their files and having them readily available in their accounts. We appreciate your support and are here for any further needs you may have!
Best,
The Shop Circle Team
Work perfectly! Been using it for more than a year with no issues whatsoever.
Thank you for your fantastic review! We're thrilled to hear that Sky Pilot has been working perfectly for you for over a year. Your satisfaction means a lot to us, and we appreciate your continued support. If you ever have any questions or feedback, don’t hesitate to reach out.
Best,
The Shop Circle Team
The product was easy to use and understand. When I wasn't sure if I had done the set up properly, I used their support which was responsive and got me where I needed to be. I used Sky Pilot for downloads of ebooks, audiobooks and word games.
Hi there,
Thank you so much for the 5-star review!
It’s great to hear that Sky Pilot is working so well for your ebooks, audiobooks, and word games—that’s such a creative variety of products! We’re also glad our support team was able to give you that peace of mind during your setup and ensure everything was configured perfectly.
We love being the engine behind your digital downloads. If you ever add new types of content or have more questions, we’re always here to help you get where you need to be!
Best,
Shop Circle Team
Makes perfect sense for us, customer service is always on it!
Thank you so much for your wonderful feedback! We're thrilled to hear that our app is working perfectly for you and that our customer service team is meeting your expectations. Your support means a lot to us, and we’re here to make sure you continue to have a great experience.
Best,
The Shop Circle Team
The Sky Pilot app is an excellent way (surely the best way) to provide digital products on Shopify. And their online chat (AI & live) has been very helpful, responsive to my questions and needs, helping me get set up. Some things did not make sense to me until their chat helped me. [Thank you!] Excellent app and online presence.
Hi there,
Thank you so much for the 5-star review!
We are thrilled to hear that you consider Sky Pilot the best way to provide digital products on Shopify. It’s also great to know that our support ecosystem—both our AI and our live agents—was able to help bridge the gap and make everything "click" for you during setup.
We know that getting started can have its learning curves, so we’re happy we could be there to provide that clarity. We’re honored to have you with us and are rooting for your store's success!
Best,
Shop Circle Team
Great customer service - fast response time, and when they need extra time to figure something out, they let you know and usually get back to you within a day.
We truly appreciate your kind words! It’s wonderful to hear that you had a positive experience with our customer service team. We pride ourselves on being responsive and supportive, so your feedback reassures us that we are on the right track. Thank you for taking the time to share your experience with us!
Best,
The Shop Circle Team
