Sky Pilot ‑ Digital Downloads
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (349)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for delivering digital products like PDFs and videos, praising its user-friendly interface and stable performance. Key features include updating digital products, creating free downloads, and customizable email templates. The customer support is particularly appreciated for its responsiveness and effectiveness in resolving issues quickly, making it a valuable tool for businesses selling digital products on Shopify.
Refine
-
By rating
Love sky pilot, they always are accommodating to my requests, support is great. Have used to deliver hundreds of thousands of downloads over multiple years. - highly reccomend
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve had such a great experience with Sky Pilot over the years and that our team has been accommodating and supportive. Delivering hundreds of thousands of downloads is no small feat, and we’re honored to be part of your success!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
Amazing support! It is Christmas morning here in Australia! I sent a message expecting to hear back in a few days but no, within minutes I had help from both support and engineering. Thank you team, I am really impressed both with the app and the support and service you provide. Happy Holidays
They are so helpful. I have been using skypilot for years and I have zero regrets. The team is amazing!
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve been using Sky Pilot for years and that our team has been so helpful. Your support really means a lot to us!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
I've been using this app for years and it's great! The customer service is very good and it serves my purposes. Thank you!
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve been enjoying the app for years and that our customer service has been helpful. Your support really means a lot to us!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
This is my first time selling a digital good - a video course. As a newbie, it was super straightforward and intuitive to get set up with Sky Pilot. And the only time I did have a question and used the live chat, I heard back from Saro instantly, and my question was answered straightaway. So far, so good!
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear your first experience selling a digital product went smoothly and that Saro was able to help you instantly via live chat. Your feedback really makes our day!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
These guys really go above and beyond with their customer support. Thank you so much to everyone at Sky Pilot for helping me make my digital product selling experience so great!
Kenan was super helpful and very patient with me helping me learn the new sky pilot for uploading png's. Thank you so much Kenan
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear Kenan was able to help patiently and guide you through uploading PNGs—it’s great to know our support made your experience smooth!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
The support we received from Nejla was excellent! Our issues were resolved promptly and the customer service rocked. Thanks, Team Sky Pilot!
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear Nejla was able to resolve your issues promptly and that our customer service made a positive impact. Your feedback really means a lot to us!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
Horrible onboarding. App populates a download button on all of your checkout pages including your physical products not connected to the app. Live chat experience was maddening. Was promised a google meet to chat at a specified time at my urging but never received a link.
Hey there,
We’re sorry to hear about your frustrating experience.
When you initially reached out, it was during the weekend. Our team does not normally schedule calls on weekends, but we went out of our way to email you a Google Meet link for a call on Sunday—the same day. Unfortunately, you didn’t respond and didn’t join the call. You could have also booked a call during our regular working hours by clicking the “Book a Call” button either in chat or on the Sky Pilot website, but we never received any notification that you did.
We’d still be happy to help you resolve the issues you were experiencing and ensure your app is set up the way you need. If you’re interested, please reach out to our support team directly—we’ll make it a priority.
Best,
Shop Circle Team
Great app and great service. I like that you can alow customers to download files in high quality and modify the email template.
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you enjoy the app and our service, and that the ability to deliver high-quality files and customize email templates has been useful for your shop. Your feedback really means a lot!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team