Reviews (296)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration and automation in delivering digital products. They appreciate features like expiring files for updates, creating free downloads, and supporting large file uploads. The interface is user-friendly, and the app is stable and reliable. Exceptional customer support is frequently praised for being responsive and effectively resolving issues, enhancing merchant satisfaction.

Edited June 25, 2025

Very good product and reasonable pricing! Only issue is a slight visual bug: When we have to send users a direct download link, it brings them to a page where the download link for the file is white text on a white rectangle background, and the hit-target for the link to download is only the lowest line of text, not the entire white box. So the users frequently get back in touch saying "where ...

CRWN Studios
United States
About 2 months using the app
May 28, 2025

We've used a few other apps to try to handle digital downloads, and Sky Pilot is by far my favorite. Fully functional (for my purposes, at least) in the free version, and the customer-facing experience is much better than the competition we've explored.

We use this for a package of downloads that is updated and expanded regularly, so I LOVE that it gives us the ability to update the products and ...

Cleaveland Aircraft Tool
United States
4 months using the app
June 9, 2025

Associate was professional and helpful and I acheived the desired outcome. I am only concerned now with how my downloads are looking flushed and over saturated when the "access download" link is clicked. My color profile for downloads is consistent so I'm not sure why they look flushed when using this app.

SundryAesthetics
United States
18 days using the app
May 23, 2025

I have been using this app for a number of years now. Support it top notch. Stable and solid app. Definitely recommend!

BetterListen!
United States
About 10 years using the app
March 29, 2025

I would luv to give zero stars if I could. It's not as user friendly as they say. If you're not familiar with tech like me I definitely, definitely would not use the Sky Pilot app. Every time I reach out to customer service, I tell them I'm not tech savvy and they chat back or leave messages like I'm a tech support specialist..and they are very vague with their instructions. It's so frustrating ...

Bling My Baby LLC
United States
About 1 month using the app
Sky Pilot replied April 14, 2025

Hello there,

Thank you for your feedback, and we're really sorry to hear about the frustration you’ve experienced; we understand how challenging it can be when things aren’t ...

February 26, 2025

The support that comes with Sky Pilot is light years beyond other offerings. The app is great and fully functional, but to me, the help I received from Nitesh was worth GOLD. The team is extremely knowledgeable and fast acting. Very grateful for all of them! Thanks Sky Pilot!

ChillColoring
United States
12 months using the app
Sky Pilot replied April 14, 2025

Hello there,

Thank you so much for your incredible review!

We're thrilled to hear that the support you received from Nitesh stood out to you. Our team works hard to provide ...

January 29, 2025

What makes this app stand out are three things:

1 - excellent customer service anytime I have a question
2 - it makes it so easy to do things like make files from a past order expire immediately so that you can provide new files, change the files associated with a product going forward, add new downloads to a product, etc.
3 - create free downloads on the fly for customers

Up Up Creative
United States
Almost 2 years using the app
Sky Pilot replied February 17, 2025

Hey there,

Thank you so much for the fantastic review!

We’re thrilled to hear that our customer service, ease of managing your files, and the ability to create free ...

March 3, 2025

I had the pleasure of working with Cherose this evening and she was very resourceful. The one thing that made me choose your app over the others was the fact that you had such high customer service reviews. I totally understand why. Cherose did not drop the ball! She is exceptional in every way. This is my first time working with the app, and I am very pleased.

GigglesnGrins.US
United States
5 days using the app
Sky Pilot replied April 14, 2025

Hey there,

Thank you so much for your kind words!

We’re thrilled to hear that you had a great experience working with Cherose. We take a lot of pride in our customer service ...

April 24, 2025

Cherose was an absolute pleasure to work with. She helped me navigate Sky pilot quickly and efficiently and properly positioned asking her team for support for things she was unsure of, which I really appreciate not being given a guess answer. Sky Pilot would do well to make sure they keep her on the team!

ShallowSky Store
United States
About 4 hours using the app
April 19, 2025

Great app, I've been using it for a couple of years now and great support! Highly recommend!

Cutsunsvg
Bulgaria
Almost 4 years using the app