Sky Pilot ‑ Digital Downloads
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Reviews (379)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for selling digital products on Shopify, praising its user-friendly interface and efficient digital content management. Key features like product updates and customer email notifications are valued, along with support for various file types and fast, reliable downloads. The customer support team is also commended for their quick, helpful, and professional service.
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I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.
Hi there,
Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration.
We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes.
While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns.
We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place!
Best regards,
Shop Circle Team
The product was easy to use and understand. When I wasn't sure if I had done the set up properly, I used their support which was responsive and got me where I needed to be. I used Sky Pilot for downloads of ebooks, audiobooks and word games.
Hi there,
Thank you so much for the 5-star review!
It’s great to hear that Sky Pilot is working so well for your ebooks, audiobooks, and word games—that’s such a creative variety of products! We’re also glad our support team was able to give you that peace of mind during your setup and ensure everything was configured perfectly.
We love being the engine behind your digital downloads. If you ever add new types of content or have more questions, we’re always here to help you get where you need to be!
Best,
Shop Circle Team
Love sky pilot, they always are accommodating to my requests, support is great. Have used to deliver hundreds of thousands of downloads over multiple years. - highly reccomend
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve had such a great experience with Sky Pilot over the years and that our team has been accommodating and supportive. Delivering hundreds of thousands of downloads is no small feat, and we’re honored to be part of your success!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
Amazing support! It is Christmas morning here in Australia! I sent a message expecting to hear back in a few days but no, within minutes I had help from both support and engineering. Thank you team, I am really impressed both with the app and the support and service you provide. Happy Holidays
Hey there,
Happy Holidays! 🎄
Thank you so much for taking a moment of your Christmas morning to leave us such a kind review! We know how important it is to keep things running smoothly, especially during the holidays, so our Support and Engineering teams were more than happy to jump in and help.
We’re thrilled to hear you’re impressed with both the app and our service. It’s merchants like you that make what we do so rewarding!
Wishing you a fantastic and successful New Year in Australia!
Best,
Shop Circle Team
I was impressed with Lina's quick response, friendliness and didn't make me feel foolish for asking questions.
Hi there,
Thank you so much for the 5-star review!
We are so happy to hear that Lina made you feel comfortable and supported. At Sky Pilot, we believe there’s no such thing as a "foolish" question—e-commerce can be complex, and we’re here to make it easier, not harder!
I’ll be sure to share your kind words with Lina; she’ll be thrilled to know her friendliness and quick response made such a positive impact on your day.
If any other questions pop up, no matter how small, please don't hesitate to ask!
Best,
Shop Circle Team
I am so happy with the customer support of SkyPilot. Prompt, and has always given me a direct solution to my issues. Coulnd't recommend them enough!
Hi there,
Thank you so much for the 5-star review!
We’re thrilled to hear that you’ve had such a consistently positive experience with our support team. We know your time is valuable, so we aim to skip the fluff and provide direct, actionable solutions every time you reach out.
Knowing that you "couldn't recommend us enough" is the best compliment we could receive! We’re proud to be part of your store’s journey.
If you ever need anything else, we’re just a chat away!
Best,
Shop Circle Team
Excellent customer service - they went above and beyond to help me solve a critical problem!
Hi there,
Thank you so much for the 5-star review!
We know how stressful it can be when a critical problem arises, so we’re thrilled to hear our team was able to step in and go the extra mile to get it resolved for you. Providing that level of support is exactly what we strive for.
We're so glad we could help, and we’re here whenever you need us in the future!
Best,
Shop Circle Team
I have been blown away by the quick response time of support. This is my first time operating a Shopify store selling digital products and needed quite a bit of help ensuring my files are being delivered appropriately. Support responded to me quickly and answered all my questions. I appreciate such great support with me being a newbie to all of this!
Hi there,
Welcome to the world of Shopify and digital products! We are so honored that you chose Sky Pilot for your first store.
Starting a new business can be a whirlwind, so we’re thrilled to hear that our support team could help ease the process and ensure your files are being delivered perfectly. There is no better feeling for us than helping a "newbie" become a pro!
Congratulations on your launch—we’re here to support you every step of the way as your business grows. Please never hesitate to reach out if you have more questions!
Best,
Shop Circle Team
They were great! They resolved my issue immediately and helped me to set up the download on the confirmation page. Thank you!
Hi there,
Thank you so much for the 5-star review!
We’re thrilled we could help you get everything resolved immediately. Setting up the download right on the order confirmation page is one of the best ways to provide a seamless experience for your customers, so we're glad we could help you get that sorted!
Wishing you many successful downloads ahead. If you need anything else, we’re just a chat away!
Best,
Shop Circle Team
It is really practical and easy to work with. Customer service is great also!
Hi there,
Thank you so much for the 5-star review!
We love hearing that you find Sky Pilot practical and easy to use. Our goal is to make the "technical" side of selling digital products so seamless that it just feels like a natural part of your workday. It’s also great to know that our support team has been there for you whenever needed!
We appreciate your support and wish you continued success with your store.
Best,
Shop Circle Team