Reviews (381)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its exceptional customer support, noting the quick and knowledgeable assistance. It's praised for ease of use and seamless Shopify integration, enhancing digital download capabilities with features like expiring files and unlimited downloads. The app supports a variety of digital products and is appreciated for its stability and reliability. It also offers multi-language support, making it accessible globally.
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What makes this app stand out are three things:
1 - excellent customer service anytime I have a question
2 - it makes it so easy to do things like make files from a past order expire immediately so that you can provide new files, change the files associated with a product going forward, add new downloads to a product, etc.
3 - create free downloads on the fly for customers
Hey there,
Thank you so much for the fantastic review!
We’re thrilled to hear that our customer service, ease of managing your files, and the ability to create free downloads have been helpful to you. We always aim to make things as seamless as possible, and it’s great to know that those features are adding value to your experience.
If you ever need further assistance or have more ideas for us, don’t hesitate to reach out!
Best,
The Shop Circle Team
Sky Pilot was able to take what would be a grueling task of setting up digital products for our shop and made an easy integration for us to use. This is saving us precious time to spend on other projects as well as it provides our clients a way to upload their digital content sooner!
Additionally, Nejla was very helpful over call going over the vast features of Sky Pilot. Pointing to me also helpful documentation to also set up my products using Sky Pilot (which I used). Looking forward to working with Sky Pilot in the upcoming future.
Hey there,
We're absolutely thrilled to hear about your positive experience with our app, and particularly how it has simplified the process of setting up digital products for your shop; time is indeed precious, and we're more than happy to hear that our app has allowed you to focus your efforts on other important projects!
Thank you for your anticipation towards working with Sky Pilot in the future; we're committed to ensuring that the app continues to meet your business needs!
Stay connected!
Best Regards,
The Shop Circle Team
SkyPilot is a solid piece of software that is intuitive and easy to use, and makes the digital download portion of our store seamless and worry free. Additionally, their support is top-tier (and available 24/7). When I have a question, they're helpful, kind, and excellent at what they do. Highly recommend.
Hello,
We're thrilled to hear such positive comments about Sky Pilot and its ease of use; it's wonderful to know that it is effectively serving your digital download needs, and making your shop run smoother!
Your high recommendation inspires us to continue improving and delivering a level of service that exceeds expectations; remember, we're always here for you, no matter what time it is!
Best wishes,
The Shop Circle Team
great customer service and if there is an issue its fixed straight away thanks
Hey there,
Thank you for your wonderful feedback!
We're glad to hear you're happy with the service and that any issues were resolved quickly.
We appreciate your support and are always here to help!
All the best,
The Shop Circle Team
I wasnt sure if I wanted to upgrade just yet and do the full 400 yearly payment plan they have luckily I chatted with someone from their team and they gave me an extra 250mb! Which helped me get my first product up and going! Im now going with the full plan! Super helpful, very fast response time, and very kind!
Hey there,
We're thrilled to hear about your positive experience with our team; it's great that you found the chat helpful and decided to go for the full plan!
We aim to provide every customer with quick and efficient service, so we're glad that you appreciated our prompt response and kindness. Your feedback is crucial to us as it helps us continually offer top-notch service.
If there is anything else that we can do for you, please let us know!
Best Regards,
Shop Circle Team
Nitesh was amazing. Not only was he patient and helpful, but he is extremely knowledgable and was able to help me solve a rather complicated issue. 100% recommend SkyPilot and their team!
Hey there,
Thank you so much for your kind words!
We're thrilled to hear that Nitesh was able to help you and that you had a great experience.
Your recommendation means a lot to us, and we're here if you need anything else in the future!
Best,
The Shop Circle Team
I'm somewhat of a Shopify novice, and I find Sky Pilot very simple to use and they provide excellent support. Give it a try.
Hey there,
Thank you for the wonderful feedback!
We're so glad to hear that Sky Pilot has been easy for you to use, especially as you're getting started with Shopify; our support team is always here to help, and we're excited you’ve had a positive experience.
Thanks for recommending us—let us know if you need anything else!
Best,
The Shop Circle Team
Very helpful support. I was still on the fence about purchasing a paid plan and they gifted me an extra amount of storage to trial. Thanks alot :)
Hey there,
Thank you for sharing your experience!
We're so happy to hear the extra storage helped you make your decision it's great to know that our support made a difference!
We're here if you need any further assistance!
Best,
The Shop Circle Team
As someone who is not tech 'savy' it is straightforward (with a bit of help from google!) and the live chat is so unbelievably helpful - Juan just helped me achieve something in 5 minutes that had taken me an hour without luck! Thanks Juan!
Hello there,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found our app straightforward and our live chat helpful!
Efficiency is what we strive for, and it's nice to know we hit the mark for you. We always ensure our team is ready and willing to help you out when you need it!
If there is anything else that we can do for you, please let us know!
Best Regards,
The Shop Circle Team
Great Customer Service! Especially Nejla was helping me a lot with my pretty specific request. I'm recommending this app!
Hi,
We're thrilled to hear that you had a great experience with our customer service, it's wonderful to know that our team's efforts are helping you, and we greatly appreciate your recommendation!
We work hard to provide the best service to our users and your kind words validate our efforts. Remember, whether it’s another specific request or any query, we’re always here to help!
Best,
The Shop Circle Team