Sky Pilot ‑ Digital Downloads
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (366)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for selling and managing digital products, praising its ease of use and versatility. Key features include updating digital products, customizable email templates, and high-quality downloads. The intuitive interface simplifies setup and management, while responsive customer support offers personalized assistance. The app is noted for its seamless integration and automation, enhancing the user experience for both merchants and customers.
Refine
-
By rating
I’ve used Sky Pilot for several years, and unfortunately I’ve had ongoing issues throughout that time.The biggest problem is poor bandwidth speed and server instability. Downloads regularly drop out, and customers are often disconnected partway through. The real kicker is that you’re still charged for the data used even when customers can’t access or complete the download. If a customer gets booted at 20–50%, you still pay for that bandwidth. Over time, those failed downloads add up very quickly expect $700–$1,000 USD bills if you’re running any kind of volume.I’ve raised these issues multiple times, including phone calls with management. Each time, the explanation is the same: blame is placed on their wholesale provider (Amazon servers). Occasionally I receive a small discount (usually around 10%) on a very large bill, but nothing meaningful is done to fix the underlying performance issues.Billing is another major concern. The system is confusing and feels poorly designed. I even raised concerns with Shopify, and the response around billing was vague and uncomfortable. If you’re on a custom plan and try to reduce your data usage to save money, you can be charged immediately for the new plan on top of what you’ve already paid for the month, effectively double-charging you. When questioned, support suggests changing plans only on the exact day your billing period expires which is hardly a practical solution.At this point, there are new options on Shopify offering unlimited data, better speeds, and clearer pricing. If you’re a small business trying to control costs and deliver a reliable experience to customers, it’s absolutely worth shopping around.
Hi there,
Thank you for your long-standing loyalty over the past 8 years. We sincerely value our history with you, and it’s disappointing to hear that you've been feeling this frustration.
We’ve sent a detailed personal email to you today addressing each of your concerns—specifically regarding the technical nature of CDN delivery via Amazon CloudFront and how Shopify’s Billing API handles mid-cycle plan changes.
While we stand behind the stability of our infrastructure, which serves thousands of high-volume merchants globally, we hear your concerns about cost and flexibility. To that end, we have proposed a significant, exclusive discount and a new technical workaround (Link Selling) that would effectively eliminate your bandwidth overage concerns.
We are committed to turning this experience around for you and hope we can continue our partnership on this new footing. We look forward to hearing back from you via email so we can get these updates in place!
Best regards,
Shop Circle Team
Love sky pilot, they always are accommodating to my requests, support is great. Have used to deliver hundreds of thousands of downloads over multiple years. - highly reccomend
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve had such a great experience with Sky Pilot over the years and that our team has been accommodating and supportive. Delivering hundreds of thousands of downloads is no small feat, and we’re honored to be part of your success!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
Amazing support! It is Christmas morning here in Australia! I sent a message expecting to hear back in a few days but no, within minutes I had help from both support and engineering. Thank you team, I am really impressed both with the app and the support and service you provide. Happy Holidays
Hey there,
Happy Holidays! 🎄
Thank you so much for taking a moment of your Christmas morning to leave us such a kind review! We know how important it is to keep things running smoothly, especially during the holidays, so our Support and Engineering teams were more than happy to jump in and help.
We’re thrilled to hear you’re impressed with both the app and our service. It’s merchants like you that make what we do so rewarding!
Wishing you a fantastic and successful New Year in Australia!
Best,
Shop Circle Team
Excellent customer service - they went above and beyond to help me solve a critical problem!
Hi there,
Thank you so much for the 5-star review!
We know how stressful it can be when a critical problem arises, so we’re thrilled to hear our team was able to step in and go the extra mile to get it resolved for you. Providing that level of support is exactly what we strive for.
We're so glad we could help, and we’re here whenever you need us in the future!
Best,
Shop Circle Team
I've been using this app for years and it's great! The customer service is very good and it serves my purposes. Thank you!
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve been enjoying the app for years and that our customer service has been helpful. Your support really means a lot to us!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
They are so helpful. I have been using skypilot for years and I have zero regrets. The team is amazing!
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear you’ve been using Sky Pilot for years and that our team has been so helpful. Your support really means a lot to us!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
I am brand new to Shopify and trying to launch a PDF textbook and the help and support from SkyPilot has been exceptional. Extremely responsive, helpful and understanding. Adis was patient and took time to ensure I was set up and optimized. Thank you SkyPilot!
Hey there,
Welcome to the Shopify community!
We are so excited to be part of your journey as you launch your PDF textbook. Starting a new store can feel like a big task, so we’re thrilled to hear that Adis was able to provide the patience and expertise needed to get you set up and optimized. We will be sure to pass your kind words along to him!
Thank you for choosing Sky Pilot. We’re rooting for a successful launch—please don't hesitate to reach out if you need anything else as you grow!
Best,
Shop Circle Team
These guys really go above and beyond with their customer support. Thank you so much to everyone at Sky Pilot for helping me make my digital product selling experience so great!
Hey there,
Thank you so much for the wonderful shout-out!
We are incredibly happy to hear that our support team could help make your digital product selling experience a success. Going above and beyond for our merchants is what we strive for, and hearing that it made a difference for you truly makes our day!
We’re grateful to have you with us. If you ever need anything else as you continue to grow, the whole team is here for you.
Best,
Shop Circle Team
This is my first time selling a digital good - a video course. As a newbie, it was super straightforward and intuitive to get set up with Sky Pilot. And the only time I did have a question and used the live chat, I heard back from Saro instantly, and my question was answered straightaway. So far, so good!
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear your first experience selling a digital product went smoothly and that Saro was able to help you instantly via live chat. Your feedback really makes our day!
If there’s ever anything more we can do for you, just reach out.
Best,
Shop Circle Team
Very responsive and helpful team, willing to adapt their product to your needs (in our case with heavy back end). Thank you
Hey there,
Thank you so much for the 5-star review and for sharing your experience!
We really enjoyed working with you to adapt our app to your specific back-end requirements. Ensuring that our tools integrate seamlessly—even with complex setups—is something we take great pride in. We're so glad the team could help tailor the experience to fit your needs.
We look forward to supporting your continued growth! If you need anything else as you scale, we’re always here to help.
Best,
Shop Circle Team