Reviews (385)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, noting the quick and knowledgeable assistance. It's praised for ease of use and seamless Shopify integration, enhancing digital download capabilities with features like expiring files and unlimited downloads. The app supports a variety of digital products and is appreciated for its stability and reliability. It also offers multi-language support, making it accessible globally.

February 1, 2025

I'm somewhat of a Shopify novice, and I find Sky Pilot very simple to use and they provide excellent support. Give it a try.

Nemechek Protocol
United States
About 1 month using the app
Sky Pilot replied February 17, 2025

Hey there,

Thank you for the wonderful feedback!

We're so glad to hear that Sky Pilot has been easy for you to use, especially as you're getting started with Shopify; our ...

January 24, 2025

Very helpful support. I was still on the fence about purchasing a paid plan and they gifted me an extra amount of storage to trial. Thanks alot :)

My Store
Australia
15 days using the app
Sky Pilot replied January 29, 2025

Hey there,

Thank you for sharing your experience!

We're so happy to hear the extra storage helped you make your decision it's great to know that our support made a ...

January 2, 2025

As someone who is not tech 'savy' it is straightforward (with a bit of help from google!) and the live chat is so unbelievably helpful - Juan just helped me achieve something in 5 minutes that had taken me an hour without luck! Thanks Juan!

My Store
United Kingdom
14 days using the app
Sky Pilot replied January 20, 2025

Hello there,

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found our app straightforward and our live chat helpful!

Efficiency is what ...

November 7, 2024

Great Customer Service! Especially Nejla was helping me a lot with my pretty specific request. I'm recommending this app!

woollentwine fibrestudio
Germany
9 months using the app
Sky Pilot replied November 15, 2024

Hi,

We're thrilled to hear that you had a great experience with our customer service, it's wonderful to know that our team's efforts are helping you, and we greatly ...

Edited January 3, 2025

They really helped me with an invoice problem

Infinity Design Pioneer
Italy
3 months using the app
Sky Pilot replied January 20, 2025

Hi there,

We're so glad to hear that our team could assist you with your invoice issue; your positive feedback really makes our day, and iIt’s wonderful to know that you've ...

February 4, 2025

Everything went great. I was able to get the help i needed. Thank You.

Ai profit path
United States
2 days using the app
Sky Pilot replied February 17, 2025

Hey there,

Thank you for sharing your experience!

We're so glad to hear everything went smoothly and that you got the help you needed.

If you ever need anything else, don't ...

October 29, 2024

I would like to recommend this app. If you have questions or problems, customer support works great and solves them in a moment. I want to thank Danin and Dino for helping me when I needed it! The app works very well and I have no complaints!

The Digital Kingpin
Estonia
4 months using the app
Sky Pilot replied November 15, 2024

Hello,

We're thrilled to hear that you had a positive experience with our app - it's great that our customer support team was able to assist you promptly and solve your ...

October 3, 2024

My customers and I have benefitted greatly from the convenience of Sky Pilot's delivery system, and I would recommend it. I did recently run into a problem with the layout that caused some customers to be unable to click a download link, but when I chatted with Nitesh in customer service, he was able to resolve my issue in a few minutes by editing my CSS. Very happy with their service and the app ...

Kerry Marsh: Vocal Jazz and Beyond
United States
6 months using the app
Sky Pilot replied October 6, 2024

Hello,

We're thrilled to hear that you and your customers are finding great benefit from our Sky Pilot's delivery system! Your kind recommendation means a lot to us!

Your ...

October 17, 2024

Sky Pilot was instrumental for our site launch. We found a last minute display issue on the website and the Sky Pilot developer team stepped in and fixed the issue in few hours. Also the service works as you would expect, stable and reliable. For now it is a 5 star review.

Conceptize
Canada
3 months using the app
Sky Pilot replied October 24, 2024

Hi there,

We're thrilled to hear that Sky Pilot was useful for your site launch and that our developer team could step in on time to fix the last minute issue; it's great to ...

December 23, 2024

Great App for digital products or sending customer eBook as gift, appreciate the support team member.

ATHLUXE
Australia
2 days using the app
Sky Pilot replied January 20, 2025

Hi there,

We're thrilled to hear that you're finding our app useful for your digital products and gifting eBooks; your positive feedback brings us great joy and gives us the ...