Reviews (342)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this AI chatbot for its quick, intuitive customer interactions and easy customization to match their brand's voice. It effectively handles various inquiries, learns from interactions, and knows when to escalate to human support. Operating 24/7, it offers valuable analytics, product recommendations, and order tracking assistance. Reviewers also note its cost-effectiveness compared to other AI solutions.
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So far, my experience with this app has been smooth. I still have to test it for a few more days to see if it performs as expected. However, sometimes there are some issues like, occasionally telling customers available products are unavailable or not found in the inventory, recommending products that are not necessarily our best sellers, or not answering to questions when prompted. Additionally, ...
I recently integrated the Smartbot app into my Shopify store, and I couldn't be happier with the results! The setup was super easy, and the chatbot has been a game-changer for my customer service. It instantly responds to customer queries, guiding them through product selections, answering FAQs, and even assisting with order tracking.
Dear Discount Pool Mart,
Thank you for your wonderful feedback! We're thrilled the Smartbot is enhancing your customer service. Your support inspires us to keep improving!
We recently integrated SmartBot: Leading AI Chatbot into our website, and it has completely transformed the way we interact with our customers. From the moment we launched it, SmartBot impressed us with its fast, intuitive, and highly personalized responses.
The setup was straightforward, and the customization options allowed us to perfectly tailor the bot to match our brand’s voice and needs. ...
Dear Price Connection, thank you for the amazing review! 😊 We’re thrilled to hear SmartBot is transforming your customer interactions and improving engagement. We’ll keep ...
This chatbot has successfully generated sales for me, which is fantastic! However, there's an issue—it occasionally tells customers available products are unavailable or not found in the inventory.
Hi iTech,Thank you for sharing your experience with us! We are thrilled to hear that the chatbot has contributed to your success. Rest assured, the inventory issue has been ...
SmartBot saves us a lot of time answering questions personally. It recommends products based on what we've trained it to recommend, including providing product links.
We need to train it a bit more as some of the answers it's given have been a bit off the mark but we'll get it right soon enough.
Dear Robot Mowers Australia,
Thank you for your feedback! We’re glad SmartBot saves you time. Your insights help us improve, and we’re here to support you! 🌟😊
After a few days of trying to get some answers from support I have changed my rating. Yes this app looks very nice but you don't have enough control over the AI bot and it can give out wrong info and yes you can add answers to a knowledge base but there is no way to stop it from making suggesting that you don't want. And trying to get support you would think they have it, but they don't I have ...
Your feedback is important to us, 4everKeepsakes. We’re sorry to hear about your experience. We’ll take your concerns seriously and work to enhance both support and control. ...
Making life easy even after only a week after installation.
It helps gather customers details, saves me time with emailing silly questions back and forward.
Customers easily get questions answered with a fluent conversation flow.
Dear My Tesla Accessories,
Thank you for your wonderful feedback! We’re delighted to hear that our app is making your life easier. Your satisfaction is our goal! 🚀
Jaw-dropping. Within a few minutes of installation it provided credible, coherent answers about our highly specialised products.
Dear Icon Lifesaver, we really appreciate your amazing feedback! 🌟 We’re so glad the bot was able to provide credible answers right away. Your satisfaction means everything ...
I recently try the SmartBot. The setup is seamlessly and easy. I gave it a few tries. It learns my products quickly and provides good recommendations or instructions. I will give it a few more tries; but anyway, it is a helpful AI bot for Shopify stores.
Dear Adonit,
Thank you for your feedback! We're glad SmartBot is helpful and easy to set up. Enjoy exploring its features! 😊
an easy-to-learn bot and can easily find information about your online store. Teaching the bot is sometimes a bit tiring, but profitable and yet easy - mukavasti toimiva botti
Dear KR Straps™,
Thank you for sharing your experience! We're thrilled the bot aids in finding information easily. Your feedback is crucial for our growth! 💖