SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (389)

Overall rating
4.8
Counts per rating level
  • 82% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app valuable for enhancing customer engagement and boosting sales. It efficiently handles inquiries, reducing support workload and providing insights to increase sales. Features include fast responses, product recommendations, and order tracking. The chatbot is customizable and supports unlimited chats on the free plan. Merchants praise its easy setup, intuitive interface, seamless integration, and the ability to align with their brand's voice using analytics.

April 24, 2026

We are satisfied with the performance of the app. It also has a range of plans priced in accordance to your needs and budget.

The Craft Drinks Store
Australia
Over 2 years using the app
February 23, 2026

This App is great and can help your customers get easy answers. Whilst it is good its not perfect and you You can fine tune some answers to questions to make sure that your customers are getting the correct information.

myabdlsupplies
Australia
Over 1 year using the app
BestChat replied April 21, 2026

Dear myabdlsupplies, thank you for choosing our service! We’re glad you find SmartBot helpful and appreciate your feedback on fine-tuning answers. We’ll keep improving!

March 15, 2026

a decent bot service, hopefully they can get better voices or the auto cut when interrupting the bot in a voice call, or not lying about lower priced products that doesn't exist on the store to fulfil the 'free shipping' margin

Shinra
United Kingdom
About 1 hour using the app
BestChat replied April 21, 2026

Dear Shinra, thank you for choosing our service! We appreciate your feedback and will carefully work on improving voice features and product accuracy. Your support means a lot!

March 9, 2026

Easy to setup with flexibility, able to answer customers' questions with sales perspective.

KEF-staging-US
Hong Kong SAR
6 days using the app
February 12, 2026

I like the app so far. I'm on the free version. which is fine for now, at least until there is enough bot-learning and the appropriate knowledge base has been iterated and refined for great output from the Smartbot.

Kegerator Online
United States
22 days using the app
BestChat replied April 21, 2026

Dear Kegerator Online, thank you for your trust and support! We value your feedback and will work hard to ensure SmartBot delivers great results soon.

March 26, 2026

Very good but a bit of a lag when updating a collection.

Gud Vibz
United Kingdom
3 days using the app
February 2, 2026

It does a surprisingly good job and you can train it when it makes a mistake.

Countryman Coatings
United States
11 days using the app
BestChat replied April 21, 2026

Dear Countryman Coatings, thank you for choosing our service! We are glad SmartBot meets your expectations and that training enhances its accuracy.

January 27, 2026

One of the best free chat apps on here with a massive suite of features that don't require additional payment as well as a free trial with no need to input payment details

HoldIt Gym Bag
Australia
8 days using the app
BestChat replied February 3, 2026

Hi HoldIt Gym Bag, thank you for your wonderful feedback! We’re happy you appreciate the free features and trial. Your support means a lot to us.

April 17, 2026

Just started to use SmartBot and so far it is looking very promising. So many functionalities and a great looking chat bot.

Lifestyle Travel Trading
Australia
About 2 hours using the app
March 30, 2026

El bot es muy fácil de configurar, las opciones de personalización son suficientemente buenas, aún estamos haciendo pruebas con nuestra propia información pero por ahora va muy bien. La sincronización es extremadamente rápida. Hemos probado otros bots y esta es muy buena opción.

www.nexbuy.com.mx
Mexico
About 3 hours using the app