SmartBot: Leading AI Chatbot
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Reviews (390)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for enhancing customer service with quick, accurate responses, reducing workload, and boosting sales. It offers automatic replies, product recommendations, and FAQ handling, with customization and trainability for improved accuracy. The app integrates seamlessly with websites, is easy to set up, and has an intuitive interface. Even on the free plan, it provides unlimited chats. Merchants appreciate its analytics and helpful support.
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This App is great and can help your customers get easy answers. Whilst it is good its not perfect and you You can fine tune some answers to questions to make sure that your customers are getting the correct information.
I like the app so far. I'm on the free version. which is fine for now, at least until there is enough bot-learning and the appropriate knowledge base has been iterated and refined for great output from the Smartbot.
a decent bot service, hopefully they can get better voices or the auto cut when interrupting the bot in a voice call, or not lying about lower priced products that doesn't exist on the store to fulfil the 'free shipping' margin
Easy to setup with flexibility, able to answer customers' questions with sales perspective.
Very good but a bit of a lag when updating a collection.
It does a surprisingly good job and you can train it when it makes a mistake.
One of the best free chat apps on here with a massive suite of features that don't require additional payment as well as a free trial with no need to input payment details
Hi HoldIt Gym Bag, thank you for your wonderful feedback! We’re happy you appreciate the free features and trial. Your support means a lot to us.
The custom rules set up are working very well so far. However, the saving of new settings is very temperamental and sometimes deletes a large chunks of my edits even after pressing save. I found a work around for this issue. But otherwise, this SmartBot works amazingly well even on the free plan.
Hi TheAutographLocker, thank you for your detailed feedback! We appreciate your patience with the saving issue and are glad the custom rules work well for you.
We just installed the app and it was really easy. The AI response to customer questions has been 100% accurate so far. As time goes on we will see how well it works. I believe this will be a huge help for our employees and the customers.
GreenLightingWholesale.com, your feedback made our day! Happy the app is aiding your team and customers so well. We’re excited for what’s next!
Awesome! I love how it only shares information from my website. And it's trainable, which makes answering common customer questions via the chatbot super easy. Worth the money all day!
Hi Southern Charm Crape, thank you for your wonderful feedback! 😊 We’re thrilled our chatbot fits your needs perfectly. Your support means everything!
