SmartBot: Leading AI Chatbot
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Reviews (458)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as quick to set up with seamless Shopify integration. It saves hours by automating repetitive questions, guiding shoppers to the right products, and supporting complex purchases 24/7. Many report higher conversions from its product recommendations. Merchants like its natural, professional responses, strong customization, and clean interface. The free plan with unlimited chats and responsive, friendly support are frequently praised.
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SmartBot has been a great addition to our SSBC-USA Shopify store. We were looking for more than just a basic chatbot—we wanted something that could actually help customers with product questions, guide them toward the right products, and support the sales process 24/7.
The biggest value for us has been the amount of pre-sale engagement. Customers are actively using SmartBot to ask product and fitment-related questions before purchasing, which gives us another opportunity to capture buyers who may otherwise leave the site without contacting us.
Setup was straightforward, and the ability to add our own product knowledge, policies, FAQs, and company-specific instructions has made the responses much more relevant to our business.
We’re still continuing to optimize the knowledge base, but we’ve already seen conversations that demonstrate SmartBot can assist customers through the buying process and recommend products.
For a business with a technical product catalog where customers often need reassurance before purchasing, SmartBot has been a valuable tool and has real potential to contribute directly to conversions.
Hi SSBC-USA, thank you for your detailed and positive feedback! 😊 We’re thrilled SmartBot supports your sales and enhances customer engagement so well.
chiar ajuta, a vandut din primele zile un produs prin recomandarea lui.
Dear EHILF SWISS, thanks for sharing your great experience! 💙 We value your support and will keep improving SmartBot to help your success.
es muy util si no tienes tiempo ni personal para gestionar cada duda de los clientes
SmartBot has been very helpful so far. The conversations feel natural, and it handles customer questions clearly and professionally. I like that it keeps the conversation going instead of giving short robotic answers.
It explained promotions correctly, responded politely when the customer said the product was too expensive, and even asked follow-up questions to be more helpful. Overall, it makes customer support feel smoother and more engaging.
Respected CulinaryProfis, your feedback is very important. We’re glad SmartBot handles queries clearly 🌟 and keeps conversations helpful. We’ll continue improving for you!
This app is absolutely seamless in terms onboarding and automatically learns all pages, policies, FAQs and products etc on your store whereas other apps may take longer to teach it and create FAQs etc or even 'workflows' and a lot more setup time. I've only been using it for 3-4 days but I haven't seen any customers interact with it yet at all and I have fairly decent daily traffic. And no measureable benefit and I've got it turned on on all pages on my store.
And for me increasing conversions, upsells plus providing a customer contact point for issues would be the main objectives and I'm seeing nothing from that yet but maybe too early to tell
Dear Rover Rituals, thank you for choosing our service! We appreciate your detailed feedback and understand your concerns. We’ll continue working to help improve customer interaction and conversions.
i like the app very much its great with free plan also
Efficace et rassurant
BROCK paris, your kind words inspire us! 🙌 Happy SmartBot meets your expectations. We appreciate your trust and will keep improving!
Just incredible! Easy to install, and it will make life easier!
Dear The Collective, thank you for your amazing feedback! 😊 We’re thrilled our product makes life easier for you!
seems to work ok
Hi TK Star Cables, thank you for your honest feedback! 😊 We truly appreciate you choosing us and will keep improving for you.
Easy setup and advanced interface. The support team is fantastic and helpful. I'm very satisfied so far. You're definitely in the right place.
