SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (73)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
August 8, 2024

This bot is probably the most intuitive, helpful virtual assistant we have ever used (and we've tried many!). Not only does it intuitively learn from your site, it uses conditional logic to answer more generic but specialised questions the way a specialist would which is exactly what we are needing for our specialised products. Very very impressed and are now busy onboarding this bot onto our second website. We are especially eager to see how it integrates into our social media. We run nationwide social media ads and literally have hundreds of post comments and messages daily, so if this app does what it's done on our website for our social media - it will hands down be the game-changer we need to get ahead of our competitors. It has literally saved us so much time responding to questions; both professionally and instantly. Highly, highly impressed!

Quick Grow International
Portugal
4 months using the app
August 30, 2024

This is one of the best apps to add to your store. It learns a lot from details on your webpage, and you can teach it what you expect to say to your clients. highly recommend this app for anyone that needs a helping hand talking to your clients.

Smith Artist Productions
United States
5 months using the app
August 26, 2024

I love smartbot it talks on my behave I like how it explain everything to anyone who reached the chat on a professional way thank you so much I will continue use it keep up the good work I highly recommended smartbot to any business who want someone answer any questions for them either they are available or not .

Roseflawlessbeauty
United States
About 2 months using the app
September 6, 2024

Overall, the chatbot is helpful, but it struggles to differentiate between current and outdated information, even when updates are made regularly. For instance, the chatbot sometimes provides customers with expired promotional details, which creates confusion when we have to explain that the offer is no longer valid. We've programmed the bot to direct customers to the announcement bar on our webpage for current promotions, but it still occasionally shares internal, outdated information that isn't relevant to them.

Another issue is that the bot cannot provide order details unless the customer has both the order number and email address. Ideally, if a customer provides just the email address, the bot should be able to list their orders and have them select the relevant one. Alternatively, if the customer only has the order number, the chatbot should still be able to provide the necessary details, as our order numbers are unique.

In summary, while the bot is helpful with basic information, there's significant room for improvement in its accuracy and functionality.

All About Vibe
United States
7 months using the app
August 23, 2024

I've installed and uninstalled many bot apps, SMARTBOT is hands down the Best and we're super happy. Easy to understand - easy to set up and train. Super on point. Interface is simple to use and they also have the most affordable plans. Thank you for making our lives easier. ⭐️⭐️⭐️⭐️⭐️

Banded Bracelets
Germany
27 days using the app
August 25, 2024

I love it very much! It has saved me tons of time. Keep up the good work:-) Thanks!
Myriam

Myriam Nader Haitian Art Gallery
United States
8 months using the app
August 26, 2024

This is the best app I’ve ever used. The AI Chatbot has been a game-changer for us at Electrr.com. As we’re in development, it efficiently handles a multitude of questions, providing accurate answers and streamlining our process. Its advanced features and seamless integration make it an invaluable tool. Highly recommended for any business needing robust customer support automation.

Electrr.com
United States
2 months using the app
July 5, 2024

So I'm just trying this out today and so far wow. Easy to set up and I love how every question I ask not only did I got a solution but was reccomended products that where available in my store. Fucking amazing it's a beauty

Cupid Beauty Supplies
United States
About 2 months using the app
BestChat replied July 22, 2024

Hi Cupid Beauty Supplies,

We appreciate your support and enthusiasm! 🌈 We'll keep providing top-notch service.

September 6, 2024

Could use more free chats instead of that price but overall good so far

EUROLUX KITCHEN BATH FLOOR AND MORE
United States
About 2 months using the app
September 6, 2024

Good app. Answers quickly and almost always correctly. But you can be trained.

SHEMAX CANADA | ONLINE RETAIL STORE
Canada
4 months using the app