SmartBot: Leading AI Chatbot
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Reviews (361)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for its ability to autonomously handle customer inquiries, reducing the workload on service teams and boosting sales conversions. It offers customizable responses, product recommendations, and order tracking, with an intuitive interface that's easy to install. The bot quickly learns to provide personalized and coherent responses, effectively escalating complex issues to live representatives, thereby enhancing customer engagement and business growth.
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Awesome! I love how it only shares information from my website. And it's trainable, which makes answering common customer questions via the chatbot super easy. Worth the money all day!
Hi Southern Charm Crape, thank you for your wonderful feedback! 😊 We’re thrilled our chatbot fits your needs perfectly. Your support means everything!
The custom rules set up are working very well so far. However, the saving of new settings is very temperamental and sometimes deletes a large chunks of my edits even after pressing save. I found a work around for this issue. But otherwise, this SmartBot works amazingly well even on the free plan.
Hi TheAutographLocker, thank you for your detailed feedback! We appreciate your patience with the saving issue and are glad the custom rules work well for you.
We just installed the app and it was really easy. The AI response to customer questions has been 100% accurate so far. As time goes on we will see how well it works. I believe this will be a huge help for our employees and the customers.
GreenLightingWholesale.com, your feedback made our day! Happy the app is aiding your team and customers so well. We’re excited for what’s next!
We're loving the SmartBot. It was a bit of a work to "train" it to understand our products and the strange questions our customers ask, lol, but once you put in the response you want, it does a fantastic job! This program saves us so many customer service inquiries. Some tips: Read the conversations so you can see what the bot is saying, then go in an "train" it to respond more appropriately. I highly recommend this app to take some load off your team.
Hi Gneiss Spice, thank you for your detailed feedback! 😊 We’re glad SmartBot saves you time and appreciate your training tips. Your support means a lot! 🌟
I recently installed and started using the SmartBot software, and the experience has been excellent! First of all, the installation process was simple and straightforward, and the user interface is intuitive, allowing me to get started with almost no learning curve. What surprised me the most was its intelligence—it can quickly respond to different customer needs with high accuracy. Moreover, its functionality is very powerful; it not only handles automatic replies but also enhances customer engagement and boosts sales conversion rates.
Snowland Explorers, your kind words truly inspire us! 🙌 Glad SmartBot boosts engagement and sales for you. Thanks for trusting us!
very easy to use. grateful to have this app for our business as it helps answer questions our customer service reps don't have time to answer.
Dear Ciao Bella Luxury Hair, thanks for sharing your experience! 🙏 We value your trust and will keep improving to better serve you. ✨
One of the best free chat apps on here with a massive suite of features that don't require additional payment as well as a free trial with no need to input payment details
Hi HoldIt Gym Bag, thank you for your wonderful feedback! We’re happy you appreciate the free features and trial. Your support means a lot to us.
De smartbot maakt alles zoveel makkelijker. Ik hoef zelf bijna niets meer uit te zoeken: één vraag intypen en ik krijg direct een duidelijk antwoord. Het werkt snel, intuïtief en scheelt enorm veel tijd. Echt superhandig!
Nadeel dat de abbonementen iets aan een te dure kant zijn. voor beginnend webshop is het dan wel een grote stap.
Dear Equiconnect, thanks for sharing your experience. We value your trust and will continue working to provide the best service while considering pricing concerns.
so far the chat feature is great ai learning clean and helpful for customer inquiries
Hi Zen Bloks,Just to confirm, whenever you make changes in the settings, please click the “Save” button at the top right corner to make sure everything is successfully updated. If the page isn’t saved, it may revert back to the default wording.
If you notice the issue again even after saving, please let me know — I’ll be happy to take a closer look for you.
Very easy to setup and very good responsses from the bot
Dear QuantumRife, thanks for sharing your experience. We value your feedback and will keep working to provide the best service.