SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Reviews (308)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its 24/7 AI-powered customer support, which handles inquiries efficiently and improves engagement with personalized, seamless responses. The user-friendly interface facilitates easy setup and management, while its integration capabilities enhance query resolution. Merchants appreciate the responsive support team and the app's ability to adapt and learn from interactions, noting its cost-effectiveness in boosting conversion rates and customer satisfaction.

December 2, 2024

This is amazing! I know AI is way smarter than I could ever be, but I just installed this smartbot and tested it on our site. I asked 95% of our customer service questions to it and it answered all of them flawlessly without me having to give it any information. This will cut back a lot of my customer service time. I'm very excited.

Dropcap Studio
United States
About 2 months using the app
December 16, 2024

Great app, when used free it's limited and the answers are not quite good, but the do help.

ludopalooza
Chile
6 months using the app
January 8, 2025

Works Really Well! So happy to how found this Chatbot. It Pulls content right from your site and answers and leads customers with ease.

Select Commercial Mailboxes
United States
About 1 month using the app
October 28, 2024

very effective and time saving and my customers love it. i sleep well at night knowing that my customer concerns are taken care of. the free version really help me save a extra few bucks especially as a brand new business owner thank you

well done.

GLAMHUB BOUTIQUE
United Kingdom
2 months using the app
October 29, 2024

The Smart Bot app has been a game-changer for our Shopify website, acting like a full-time employee ready to assist customers 24/7. This incredible app is easily trained, allowing us to quickly tailor responses to suit our brand’s tone and answer specific customer inquiries. It’s designed to connect with customers immediately, providing helpful and engaging information that keeps them informed and confident in their purchases. Highly recommended for businesses looking to enhance their customer experience and support efficiency.

Staypoollizer
United States
4 months using the app
September 24, 2024

Excellent Tool for Customer Engagement!

I’ve been using SmartBot for a while now, and it has significantly improved my customer engagement. The AI interactions are seamless and have helped me manage customer inquiries efficiently. The interface is user friendly, and the support team is always ready to assist with any issues.
Overall, SmartBot has been a valuable addition to my Shopify store, and I highly recommend it to other store owners looking to enhance their customer service.

fashion finesse accessories
United States
11 months using the app
December 1, 2024

It hasn't attracted anyone but Shopify experts. My store sessions have gone down 30 views a day since using AI. Maybey not such a good idea. No Complaints about the apps performance, only its claims about AI and People haha eh?

JoJoZep I AM Design's
Australia
3 months using the app
BestChat replied December 26, 2024

Dear JoJoZep I AM Design's, We truly value your feedback! Your experience is important to us, and we understand your concerns. 🙏 Please know that SmartBot is here to help you serve your customers better without affecting your store's traffic. It’s all about enhancing your customer service experience! If there’s anything specific you’d like to discuss, we’re here to help.

January 11, 2025

This app is very helpful in customer support. The AI is very smart and it surprises me the capabilities that it has.

Small Pet Depot
United States
4 months using the app
October 14, 2024

Great chatbot! Only thing I would add is the ability to chat with the bot itself as an admin to update its knowledge base or quickly give it answers to questions customers ask, which it might not know.

Veteran Command
United States
4 months using the app
December 26, 2024

I have just installed the SmartBot today.. it was extremely easy to install and it seems very easy to use!

envicourse.com
United Kingdom
10 days using the app