Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,489)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

July 1, 2020

I have nothing great to say about this app! I have seen such a growth with customer loyalty, customers excited to spend more and their customer service is top notch. Highly recommend!!

Tara Lynns Boutique
United States
Over 5 years using the app
Smile.io replied July 14, 2020

Thank you so much for your review! We're so happy to hear that our support team was able to help out!

February 14, 2017

Awesome app! Works well for both my customers and myself!

Wildsummerdesigns
United States
Over 5 years using the app
February 3, 2022

The platform is very easy to use and the customer service represents and provided FAQs are extremely helpful when I'm looking to receive additional information or resolve any issues.

Melanin Haircare
United States
Over 5 years using the app
Smile.io replied February 4, 2022

Thank you so much for taking the time to leave us this amazing review 💖

May 23, 2019

Smile looks great. Intuitive and easy to set up. Hoping it delivers the rewards we hope to our customers and our business.

UrbanBiker
New Zealand
Over 5 years using the app
Smile.io replied May 23, 2019

Thank-you for using our app, and for the five-star review! :)

September 25, 2017

Such a simple, effective Rewards Program. Our customers love this and really use it.
Thank you Maggie for being so helpful with the set up process.

Bakeology
United States
Over 5 years using the app
October 8, 2016

Very professional looking program free for a small, new shop. I am so happy with this app.

Swan Lane
United States
Over 5 years using the app
February 6, 2017

So far so good. Had a problem where I totally messed up all the settings, support was great at resetting everything and I could start using the app again.

Mac Vapes
Canada
Over 5 years using the app
Edited April 22, 2024

Super easy to use. Pretty much a set it and forget it app. When needed, support is quick and helpful. My customers love the rewards.

When I had a question about the program (I have a legacy plan so I wanted to check to make sure everything was working.) Lisa took my question and forwarded it to Lynn. I was told it could take 24 hours to respond. Totally cool. Instead it was like 34 minutes. Lynn clarified all of my questions. Not only that, instead of upselling me, she assured me that I have all the features that I want and need in my legacy program. Amazing customer service all around.

Erin.Lane Bags
United States
Over 5 years using the app
Smile.io replied January 13, 2023

That's awesome that you could get in and set it up quickly! If you need anything else along your journey, our team is here 💪

Edited March 19, 2024

Excellent App for Loyalty Rewards! We have used Smile for a while now and are very happy with the service it provides! i also needed to contact support to sort a problem and the guy Brandon was so helpful and helped me address the issue promptly.

Pyro Drone
United States
Over 5 years using the app
Smile.io replied March 3, 2021

Thanks so much for the review 🌟 We're excited for your launch and we're here to help you boost customer engagement 🚀

Edited September 6, 2024

I want to express my gratitude for the exceptional support provided by Shelby in helping us resolve a customer's issue with our rewards app. Shelby was quick to respond and offered a clear and helpful solution by suggesting the use of a deep link to our Smile panel. She provided us with the exact link we needed, as well as a guide for additional deep links, which was incredibly valuable.

Shelby also took the extra step of checking our Smile account and confirming that everything was set up correctly on our end. Her proactive approach, friendly tone, and thorough response made it easy for us to understand the next steps and effectively assist our customer.

We appreciate her attention to detail and the prompt support that helped us resolve the issue quickly. Thank you, Shelby, for going above and beyond!

Hygge Box
United States
About 5 years using the app
Smile.io replied April 8, 2022

Thank you so much for sharing your experience! 💖
So happy to hear that we were able to help out :)