Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,555)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

November 10, 2022

I love this app for gaining customer retention! Customer service is quick and responsive too! Been using it for years and highly recommend it.

Salacia Salts
United States
Over 3 years using the app
Smile.io replied November 10, 2022

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! 💛

September 15, 2016

Great App. Highly recommend installing.

Adriftis Surf Co
Australia
Over 3 years using the app
August 28, 2016

Love this app!! Very easy to setup and start running an excellent rewards program which your customers would like and come again and again to your store. Sure it will increase the repeat customers.

Ribbons Cheap 2
United States
Over 3 years using the app
Edited October 18, 2022

Support has been amazing. This app is so easy to use and works seamlessly. I've had it for several months now, and many customers are cashing in on their rewards.

Herb & Root | Luxurious Perfume Oils, Bath Oils, and Massage Oils
United States
Over 3 years using the app
Smile.io replied August 20, 2019

Hi there! Thank you so much for your 5 star review! We're glad support was able to help out :)

June 7, 2023

This app has been working well for us. Today we discovered an unintended consequence of dealers that already purchase from us online with a discount code being able to accumulate and redeem points. I reached out for guidance on this and was met with an almost instantaneous solution. Great support!

Blue Grouse Wine Cellars
Canada
Over 3 years using the app
Smile.io replied June 8, 2023

Thank you so much for sharing! We appreciate you taking the time to leave a review and wish you much success! ✨

- the Smile Team 💛

November 3, 2022

Excellent app for our shopify store, customer service has been top class, quick and easy to use, and the support team answered all my questions, I can highly recommend.

Nessa
United Kingdom
Over 3 years using the app
Smile.io replied November 3, 2022

Thank you so much for taking the time to leave a review. It was a pleasure assisting you today :) - Jade <3

May 5, 2021

Smile is such an integral part of our business. We are thrilled to offer such a robust loyalty system to our customers and they love it too! Thank you!

Plant Goals
Canada
Over 3 years using the app
Smile.io replied May 7, 2021

Thank you so much for the 5-star review ✨

March 3, 2023

Honestly, I am just rating my experience with Jade today. My questions were not only answered, they were taken care of and done for me! I am super happy with the support. They answered in chat almost immediately. I love that, and Jade was sooooo helpful and fun, and kind. Great experience!

Marie Sharp's Company Store
United States
Over 3 years using the app
Smile.io replied March 3, 2023

Thanks so much for taking the time to leave a review! It was lovely chatting with you today. I am so glad I could help! <3 -Jade

November 8, 2023

I received a very quick and friendly reply. Got the answer to my question and the conversation was smooth and simple!

SubK Shop
United States
Over 3 years using the app
Smile.io replied November 10, 2023

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

October 6, 2020

Absolutely hands down the best rewards app around! So easy to use and customize and easy for customers to sign up. And to top that off the team at Smile, especially Tess, really care about my small business and seeing me succeed. It is not often that you find that. Thank you for giving me something to SMILE about!

Apple Girl Nails
United States
Over 3 years using the app
Smile.io replied October 9, 2020

Thank you so much for this wonderful review! 🥺
Our favourite thing here at Smile is watching small businesses grow and succeed with us! ✨