Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,502)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

April 27, 2023

We've loved using Smile for our Rewards Program platform, it's easy to use not just for customers but for us as well on the back end. The customer service is quick, friendly, and helpful while getting the information across in an easy-to-understand fashion. Jade was extremely helpful in helping me make sure Smile was integrated properly into our other sales channels.

JessaKae
United States
Over 3 years using the app
Smile.io replied April 27, 2023

Thank you for taking the time to leave a review, I am glad I could assist today ❤️ - Jade & The Smile Team <3

Edited March 7, 2020

Been using the app for over a year now and absolutely love it! works great to give out codes for birthdays and points earned seem important to return customers!

Monstro Designs
United States
Over 3 years using the app
November 16, 2016

really easy to install and customize

Crosslinks
United States
Over 3 years using the app
April 11, 2016

awesome if your just starting out your business and wanna provide customers with points. works amazing!

Misstutii
United States
Over 3 years using the app
April 30, 2019

We installed this to help drive loyalty to our site and teas. So far we have seen a lot of interest to our site www.theliteraryteacompany.co.uk, and are definitely seeing increased sales. Hope it continues. Easy to set up and customise.

The Literary Tea Company
United Kingdom
Over 3 years using the app
Smile.io replied April 30, 2019

Thank you very much for the five-star review! :)

Edited August 22, 2022

Thanks to Joshua for quick and helpful customer service! Had an issue with Referral Codes and he cleared it up for us with a personalized video. Great app 10/10!

Bijou Candles
United States
Over 3 years using the app
Smile.io replied June 17, 2019

Thank you so much for leaving us TWO 5-star reviews, we really appreciate the update! 🤩 We are so glad to have provided you consistent customer service over all these years! 💪 We look forward to being here when you need us for many years to come! 🚀

Cheers,
Joshua - Smile Team 🧙‍♂️

Edited November 17, 2023

We're going on several years of Smile.io use and we've loved the platform. It integrates nicely with our tech stack and has a really clean interface. We've had very few issues but when anything pops up the customer service is so quick to help and resolve. We love it, and our customers love the loyalty program - definitely recommend!

Bros with Hoes Plant Co
United States
Over 3 years using the app
Smile.io replied January 18, 2021

Thank you for taking the time to leave a review and rate us five stars! We really appreciate it. We also appreciate the super interesting feedback, and will share it with our team! 😄

Edited November 23, 2021

I use this app to help me gain loyal customers. I love it and the team is so helpful. I really like how it is easy to use and I was able to understand the features.

B. Beauty x Skin
United States
Over 3 years using the app
Smile.io replied November 23, 2021

Excellent! We're stoked to hear you've been loving Smile and have found it easy to use and understand. Thanks for the 5-star review 🌟

Edited October 6, 2023

Update, Thank you to Smile for being flexible and working with small business.

*Like many other small businesses here, we're looking for an alternative after the huge price hike. We're not using any of the features of the highest tier plan except the points.*

The Haunted Game Cafe
United States
Over 3 years using the app
Smile.io replied October 5, 2023

Thank you for taking the time to leave us your feedback. It is helpful for us to learn how we can improve for small businesses. I've reached out via email to see if we can help resolve this situation for you.

Edited October 19, 2021

Literally the best customer support f any company...EVER! This company goes above and beyond to help with issues - even if the issues are caused by your developer! I would give 10 stars if i could!

Lightcharms
United States
Over 3 years using the app