Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

June 24, 2017

Easy to install! Great customer service, customers love it!

Ears Full Of Sugar
United States
Almost 4 years using the app
December 31, 2018

Amazing updates this year! Thanks so much for allowing more customization to the layout/position of the launcher. The ability to hide the launcher on certain pages is also a very important feature for mobile store displays. Customers were having difficulty being able to click "add to cart" on a product because of the launcher placement on product pages. Thanks a ton; great app!

WHYLD Skincare
United States
Almost 4 years using the app
Edited August 14, 2020

This is by far the best Loyalty Rewards App available for shopify at the mosty reasonable price considering the customisation. It allows for the small business owner to get something solid in place in order to grow, starting at a mere 50 bucks. I love this program and I capitilized within 24 hours by social media marketing and Klaviyo integration. The only things it's missing, which may be something I get as I upgrade, is the ability to reward people for leaving a review. That would be awesome at the entry stage. I give this App 4.5 stars but will put down 5 as this is essential to any small business starting out and indeed going forwards. I can't see me ever uninstalling this amazing app.

UPDATE: Now I am definitely giving this a 5 star review. I added the Judge.me app, integrated it and now my customers have the option of gaining reward points for leaving product reviews. I am satisfied!

WytchWood
United States
Almost 4 years using the app
Smile.io replied August 14, 2020

Thank you so much for this amazing review! It's so great to hear that we're able to help you grow!

January 16, 2017

Unbelievably easy to work with. Thumbs up for the great work!!!

Maisonq
Singapore
Almost 4 years using the app
April 29, 2022

Great Customer Service Every time! Very responsive. Love the videos they are able to send. I would recommend

Fragrance Market
United States
Almost 4 years using the app
Smile.io replied April 29, 2022

Thank you so much for taking the time to leave a review, we love that you are enjoying the videos :) Thanks for the kind words!

April 29, 2022

For the most part the program is great, I deducted one star because I've noticed sometimes the "redeem rewards" option isn't always there when I'm checking a customer out at POS (this happened not that long ago, a customer who had over 1000 points was checking out- but at POS the smile integration said "no rewards available.") I acknowledge that maybe this isn't Smile's fault- maybe it was something to do with Shopify- but was frustrating nevertheless. Smile customer service is always great though! Fast and friendly and always makes things easy to understand. Thank you!!

Leaves of Trees - Canada
Canada
Almost 4 years using the app
Smile.io replied April 29, 2022

Thanks so much for taking the time to leave a review! It was a pleasure chatting with you today and I am so glad you are enjoying Smile. I see your customers are having a hard time using points at POS, and I sent you a message following up on this! 💛 Nicole

October 13, 2015

Very easy on boarding process

Oncore Golf
United States
Almost 4 years using the app
October 16, 2023

Support has been very helpful so far. Thank you!

Card Cavern Trading Cards, LLC
United States
About 1 month using the app
Smile.io replied October 18, 2023

Thank you so much for your kind review we are delighted we could help you.

Best regards

The Smile Team

November 21, 2022

First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.

Gotta Go Gotta Throw
United States
Almost 4 years using the app
Smile.io replied November 22, 2022

Thanks so much for taking the time to leave us this fantastic review! We appreciate it, it was a pleasure assisting you! :)

October 7, 2020

Rachel was incredibly helpful with our setup and answering our questions. We look forward to using the rewards programming.

My TickTalk
United States
Almost 4 years using the app
Smile.io replied October 9, 2020

Thank you so much for your 5-star review! We agree - Rachel is super helpful! 💖