Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

November 22, 2023

Great quick communication from Lynn to help me with my query.

Hype Locker UK
United Kingdom
2 months using the app
Smile.io replied November 25, 2023

Thanks for leaving a review! We agree that Lynn is indeed excellent 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

March 23, 2022

just started using it, but so far it has worked great! My customers are loving that they get rewarded for shopping

Magnolia Monograms Inc.
United States
2 months using the app
Smile.io replied March 24, 2022

Welcome to Smile! We're thrilled to have you on board - thank you for sharing your wonderful feedback 💛 :)

March 23, 2018

Smile.io so far is a very good app so far, which adds up a lot to an e-shop and keeps customers very happy! It would be an extra benefit, if all the users of the app get informed when there are changes and updates in the app, so that we can take advantage of the new stuff. But generally I'm very content. And Lynn from customer service was very fast and very helpful when I had some problems with the app. Keep up the good work!

Akiramushi
Greece
Over 6 years using the app
Edited October 7, 2022

When I reached out to Smile using their easy, and very easy to find, chat function, Jade was very responsive and helpful. They were able to provide screenshots and very easy to follow directions to help with my needs. I truly appreciate their help and will be using this function in the future due to the expedited response time. I also appreciate their efforts to make me smile and laugh on this Friday morning! It did not go unnoticed! Thank you, Jade!

Glt Store
United States
Over 6 years using the app
Edited October 18, 2023

Awesome app! Jade from tech support was especially helpful and fast!!

Mox Show Room
United States
Over 6 years using the app
May 21, 2020

Have been using this for over 2 years. It's highly appreciated by all our customers and I believe has become a reason to for them to come back to us.
Gives a lot of options to choose rewards for different actions. I like that it integrates with other apps, has been a very useful feature for us.
We are on a grandfathered plan so have access to unlimited apps for a reasonable price, however the plans that are available now I feel are quite highly priced for the multiple app integration functionality. I hope the team reconsiders this.

Bumpadum
India
Over 6 years using the app
Smile.io replied May 25, 2020

Thank you so much for your review and honest feedback! We will absolutely take this into consideration, thank you so much!

August 29, 2016

Easy to set up, good free starter level, good options. The differences between free and basic levels didn't seem large enough to warrant basic level but we will soon have to upgrade due to customer numbers. Recommended

Ecigzoo
United Kingdom
Over 6 years using the app
August 2, 2016

Great App, very easy to use and manage. A must have for return customers!

Beans 2 Machines
Canada
Over 6 years using the app
October 10, 2016

A great app. Easy to use and our customers love building their points in a variety of ways. Would definitely recommend this app.

Paint Therapie
United Kingdom
Over 6 years using the app
June 8, 2023

I am still very new to the app, but the service I have received from the entire Smile team (specifically Lisa, David, and Nicole) has been beyond great. They have been very responsive and linked me to very informative docs and resources to help me build a strategy and configure my program. Loyalty program coming soon!

LIGHT Helmets
United States
2 months using the app
Smile.io replied June 9, 2023

Thank you so much for taking the time to leave this review! We appreciate it so much & we look forward to continuing helping you get all set up 🤩

The Smile Team💛