Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,528)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty and rewards system that boosts customer retention and engagement. They find it easy to set up and use, with features like customizable rewards and loyalty landing pages enhancing the shopping experience. The free version offers significant value with ample customization options. Customer support is praised for being responsive and attentive, often with specific staff members commended, highlighting the personalized service provided.

July 15, 2017

This app is amazing, it's simple and it's powerful.
Keep up the great job.

Dmfcco
United Arab Emirates
Over 1 year using the app
Edited May 16, 2017

After having some glitches with the integration with my POS, the sweet tooth staff put in an extra effort to help me out and make it work for our shop!!! With the glitches fixed, it should work absolutely perfect! Sweet tooth ended up being easy to work with, understanding, and extremely accommodating. It is clear they are trying to provide customer's with the best support and make their app as user friendly and as functional as possible!

Sweet tooth's interface is easy to use, its simple to install, and the customer interface is equally user friendly. Our shop is excited to utilize this app to encourage repeat customers and reward or frequent shoppers!

Thank you Sweet Tooth! I appreciate all of the help you have given me the last couple of days!

The Gator Loft
United States
Over 1 year using the app
September 1, 2016

So far so good, it's too bad that the free option doesn't have that many choices.

Game Districts
Canada
Over 1 year using the app
Edited April 12, 2022

Great app and great to integrate with other apps such as email sending providers. Customer service is top tier as well. Joshua and Nicola went above and beyond and really helped to explain everything in detail whenever I had a query. 100% recommend this app.

1Retro
United Kingdom
Over 1 year using the app
Smile.io replied April 7, 2022

Thank you so much for this amazing review! Joshua is the best! So glad to hear that you got the help that you needed 🤠 Don't hesitate to reach out to us whenever!

August 22, 2022

Smile does a phenomenal job of making it seemless to award customers points/rewards for tasks, using integrations such as Jude.me allows for points to be awarded for reviews, which is exactly what we use the platform for. Big shout of to the wizard himself that is Joshua, what a great guy and brilliant customer service, he deserves a wand upgrade (pay rise) if it was up to me! Cheers Joshua, you took a boring ole' question and turned it into a fun response. Keep up the good work, keep doing you and don't stop! Godspeed brother

Jarmabox
United Kingdom
Over 1 year using the app
Smile.io replied August 22, 2022

Thanks so much for this magical review! ✨ It was a pleasure chatting, so stoked to hear such great feedback! Keep casting those spells and growing that rewards program my friend! 🌱>>🌳

Cheers,
Joshua - Smile Team 🧙‍♂️

June 16, 2016

Great customer service. Elli made it very easy to import my active account from another platform when we migrated to Shopify. Highly recommend!

Hussystore
United States
Over 1 year using the app
Edited February 21, 2020

This has been a real boost to our tea company since we started using this last year. We have seen an increase in loyalty from our customers and we have a very good sign up and usage rate for our rewards. Make sure you set the rewards at a level that doesn't leave you out of pocket though. We spent a lot of time researching and setting a level that both we and our customers are happy with.

Rosie Lea Tea
United Kingdom
Over 1 year using the app
Smile.io replied February 21, 2020

Thanks so much for the five-star review! 😊

March 29, 2022

Both Joshua and Joana are top and have provided great service. I am still in the early stages but hope we can grow it so we can use their other paid services to get the full experience?

NAYA
United Kingdom
Over 1 year using the app
Smile.io replied March 30, 2022

Thank you so much for the review! We really appreciate it! 😄

October 28, 2022

Customers love being rewarded for their loyalty! Very easy to use and will integrate with other apps on Shopify!

Sprinkled Sweet Bakery
United States
Over 1 year using the app
Smile.io replied October 29, 2022

We are so glad that your customers are loving your loyalty program with Smile! Thanks so much for taking the time to leave this review—we really appreciate it 💖

April 9, 2021

Love it! Simple to set up and very appealing on the website. My customers love that they can get reward points and referral points.

Bohème Home + Body
United States
Over 1 year using the app
Smile.io replied April 9, 2021

Thank you so much for spreading the love with a 5-star rating! It is so appreciated! We're so glad to hear your customers are loving the rewards and referral programs! 😎