Smile: Loyalty & Rewards , 5,981 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.
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Excellent assitance, Jade was nice and helpful
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!
Jade - Smile Team✨
Very helpful and responsive customer service chat.
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
The customer service team responded super quickly. Thank you, Andreandana, for your prompt assistance in resolving our issues within minutes.
Thanks for taking the time to leave us a review! We're so glad to hear that Andreandana was able to help resolve things for you quickly 🙏
Yours in Loyalty,
✨ The Smile Support Team ✨
Andreandana was a great service rep.! Helped with all of my questions!
Thank you so much for your review. We agree that Andreandana is awesome! 🤩 Please reach out if we can help with anything else 🙏
Cheers
The Smile team 🤗
Karen helped me with setting up, she really was patient, and detailed. Thanks really, i was satisfied
Thank you so much for taking the time to leave a review! We are pleased to hear that you are happy with Smile! We are glad Karen was able to help :)
The Smile Team ✨
When I had a question the support was very good. I got an answer very quickly and the issue was easily resolved.
Thanks so much for taking the time to write this review! We really appreciate it 🤩
Smile Team ✨
by far the best customer service provided by an app and one of the easiest to use interfaces
Glad to hear you're finding Smile easy to use and enjoying our Support team - they are definitely awesome! 😄 Thanks for the rating & review!
My technician Lisa was able to answer my question in a prompt and timely manner. Thanks!
Thank you so much for taking the time to leave this review 💛 It was a pleasure assisting you!
Lisa - Smile Team✨
outstanding customer support and big shout out to Maggie for her prompt responses and really go above and beyond to help me install extra features.
Thanks for taking the time to write this review and let us know how helpful Maggie was during your support experience with her! We appreciate the feedback and will be sure that she sees it 🫶
- Smile Team✨
My business has been using this app for a little over a year. I must admit that for at least half that time we did not invest a lot of time into mastering it. We just got it started and left it do it's thing. Occasionally customers had questions that I could not readily answer, but it was easy to get the answer from Smile.
There has been no real problems, there were a few issues that came from user error, but the program itself does what it promises. I think that's an accomplishment, for this app to function so well with little or no maintenance.
So I'm giving it 5 stars although I have not used it to it's full potential yet, but from what I have seen, it's worth it.
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with the team 🤩
Don't hesitate to reach out if you have any questions about how to use the program more! 💖
- Smile Team ✨