Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (6,616)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through its rewards program. It features a user-friendly interface with extensive customization options, including loyalty landing pages. The integration process is smooth, and ongoing maintenance is minimal. Customer support is frequently praised for its quick and effective responses, significantly enhancing the user experience and reliability of the app.

August 30, 2021

I love being able to change the point system to suit my business needs, which really allows me to reward my customers my way. The support team are fantastic and are quick to help fix any issues I've had. Highly recommend.

Sea & Salt Co.
Australia
12 months using the app
Smile.io replied September 2, 2021

Thank you so much for your lovely review & recommendation 💖🧂
Don't hesitate to reach out whenever you need help! :)

February 20, 2016

Love using Sweet Tooth! Simple to use and easy to set up.

Nycmetrogirl1
United States
12 months using the app
April 19, 2022

Easy to use app, simple to set up, and has all the features you want from a loyalty/referral app. The main one I was looking for was a way to reward referrer and referred person the same reward, but at different times. Smile does just that. Customer support was super speedy and helpful.

Jubel
New Zealand
12 months using the app
Smile.io replied April 19, 2022

I am glad you were able to find all the features you were looking for! Thanks for taking the time to leave a review😊 It was a pleasure speaking with you today 💛 -Nicole

January 4, 2022

You will not believe how easy Smile is to set up with all of the features you want. It took Yotpo a month+ of onboarding and 'designing' a rewards page (that confused our customers, btw). I was happy to make the switch. I exported the points from Yotpo rewards and imported them into Smile. So easy. I gave myself 2 weeks to make the transition, but I did it in an afternoon. Also, I pounded support with TONS of questions before making the switch. David patiently answered all of my questions. He even read my questions before answering...and if you have ever used any support from other apps they don't read the first time and then it just makes the process longer, but not David. I feel like Smile/David are now team members in the marketing machine at http://wodbottom.com

WodBottom
United States
12 months using the app
Smile.io replied January 4, 2022

Thank you SO much for this lovely review 💖 We agree - David is absolutely amazing! 🤩
Please don't hesitate to reach out if we can help with anything else 🙌

February 23, 2023

This one of the best apps to grow and take your business to the next level. It's very easy to install and great customer service as well.

DesignedBy The Boss
United States
12 months using the app
Smile.io replied February 24, 2023

Our whole Team is delighted to know Smile has supported and elevated your business! Thank you for this review 💛

September 25, 2023

It's user-friendly. Customer service acts on quick and help with efficiency.

CoffeeSweat
Hong Kong SAR
12 months using the app
Smile.io replied September 27, 2023

Thank you so much for your kind review we really appreciate it. 🙏

Please let us know if there is anything else we can do to help.

Cheers,
The Smile team 💛

Edited December 28, 2021

My assistant could not have been more helpful! I feel completely supported by these guys as if I have an issue or need access to something I can't get to they sort it, with pleasure. We are so pleased knowing that we really do have the best Rewards Program and the very best staff working at that program!

Vapeyou.com.au
Australia
12 months using the app
Smile.io replied July 8, 2021

Thank you for the five-star review! We aim to give the best support possible for all of our merchants :)

December 14, 2021

New user to the app. We have not fully explored the true commercial benefits of the app yet and we are very much looking forward to doing so over the coming year. However, the level of service is top notch! Thank you for your help as we go!!

Leyalder
United Kingdom
12 months using the app
Smile.io replied December 15, 2021

Welcome to Smile! We're thrilled to have you on board - thank you for sharing your wonderful feedback 💛 :)

November 7, 2019

Loving this app so far. Very nice free features and very easy to set up. It walks you through the whole process.

FFS (Feathers, Fluff 'n' Scales)
United States
12 months using the app
Smile.io replied November 8, 2019

Thank you for the 5-star review! ✨ So glad to hear you're loving it! 🙌

May 12, 2022

I use this app to offer rewards to our loyal customers. The customer service is superb and has helped us tremendously! Highly recommend this app for any e-commerce store!

Plastic Free Pursuit
United States
12 months using the app
Smile.io replied May 12, 2022

I am so glad that you are enjoying Smile and that we were able to help you today! Thanks for recommending us, and taking the time to leave a review :)