Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

July 5, 2018

Have started setting up this app and it's been so easy to integrate and customise, had a few questions regarding setting up different things and the support staff have been so helpful! I've dealt with Maggie a couple of times now and she's always super pleasant, helpful, fast to respond and shown me exactly what I'm looking for. Can also highly recommend their resource centre and reading through their ebooks on how to build successful rewards strategy, it's been very useful!

Fireandluxe
United Kingdom
6 months using the app
December 17, 2015

What a great way to keep your customers engaged and coming back. Love it!

Sweet Hey
United States
6 months using the app
December 20, 2016

Clean looking UI. Very easy to use and a great feature to have on our site. Great support also.
LenoreBatherie.com

Lenorebatherie
United States
6 months using the app
May 27, 2017

So far, so good. It takes all the leg and desk work out of manually having to do this.

The Closet Junkies
United States
6 months using the app
April 20, 2016

It is a very helpful app to reward our customers!

We love it!!

Rewinddesign
Belgium
6 months using the app
Edited March 27, 2017

A handy app helping us to reward our customers through our My Metcheck rewards programme

Metcheck
United Kingdom
6 months using the app
June 4, 2016

Looking forward to use this app to reward our Coffee Customers!

French Press Coffee
United States
6 months using the app
February 1, 2019

Just in the FREE plan, you will have everything you need and more. Including an Awesome Design! We was really looking for a program with good graphic design and Smile.io is the best.

We had a minor issue with a css tag in their end, but we received support very fast by Elli, she gave us FREE access to a feature that is only available in the paid plan but she knew that it will fix our problem.

How awesome is that?

In Smile.io we have a support team almost 24h ready to help us with any issue that may come.

After trying the FREE plan for some time, we decided that such a great customer support team, features and design deserve nothing less (from a committed company) than jumping into a more Advanced plan and make our customers smile big!

PS: We are not getting paid to make this review. We're just too happy with Smile.io

SugarCane1977
United States
5 months using the app
Smile.io replied March 27, 2019

Wow! Thank you so much for the five-star review and kind words. We really love hearing these kind of stories about our team going above and beyond to create a delightful experience for our merchants. :)

July 8, 2019

This app is easy to use, I just wish they had a link that we can share in emails and social media post.

Silk City Candles & Co.
United States
5 months using the app
Smile.io replied July 9, 2019

Thank you for the five-star review, and for the feedback! We're always looking for ways to make our app easier to use. 🙂

October 7, 2020

Amazing. It helped us grow our customer base and customer loyalty. It helps make our customers become our friends.

The Good Cup Coffee Company
Philippines
5 months using the app
Smile.io replied October 9, 2020

Thank you so much for your lovely review! We love that your customers are becoming your friends! That's awesome 💖