Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

March 5, 2017

Just started the app on a whim and when I finally got around to tweeking the points system, there were already 5 sign-ups in 48 hours! Can't wait to publish the loyalty rewards program and see the response from our clients!

Pinupsponieswithatease
United States
5 months using the app
Edited May 5, 2016

Just installed this so far so good super easy and clear.

No72
Canada
5 months using the app
Edited September 2, 2020

It's super easy to set up. The customer service is great! They're friendly & quick with answering all of your questions.

Murasaki Cosmetics
Netherlands
5 months using the app
Smile.io replied September 15, 2020

Thank you so much for your lovely review! We're glad to hear that you had a good experience with our support team :)

September 23, 2022

The customer service in amazing! I was having a hard time setting up my rewards program, and every time I have reached out they have been so helpful! Hannah, Lisa, and David are awesome!

Rockin D Designs & Sublimation LLC
United States
5 months using the app
Smile.io replied September 24, 2022

Thank you so much for taking the time to leave us this review! We also think Hannah, Lisa, & David are awesome 😎

April 29, 2016

very easy to set up, and works great!

Stay Fancy
United States
5 months using the app
February 18, 2017

Superb app! Adds much needed functionality to my store.

Forever Pear
Canada
5 months using the app
February 8, 2022

A little start-up company getting very good and quick help form the Smile support team. Appreciate even the little guys are important. Many thanks Larry

The Tea Box
New Zealand
5 months using the app
Smile.io replied February 9, 2022

Thanks so much for the kind words about our team and app 🤩

We aim to make things as intuitive as possible, and our all-star support team is here for anything else you may need assistance with!

November 15, 2015

I like this app. App helps to create a close relationship with the client. This is very important. However, a free version is a little limited.

Garaishop Com
United States
5 months using the app
November 26, 2016

Great experience for both the company and our customers

Ja Moon
United States
5 months using the app
April 7, 2023

Smile has been pretty seamless to set up and when I experienced a little issue, the customer service was outstanding. Joana went out of her way to step me through a solution and then fixed another problem on my site without me needing to log a separate case with Shopify or my Theme developer. I'm early into my journey using Smile but, so far, I'm really impressed by its service. Happy to recommend Smile!

Little Change Creators
Australia
5 months using the app
Smile.io replied April 7, 2023

Thank you so much for taking the time to leave us a review - it's much appreciated! 🤩

-Joana & Smile