Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

November 26, 2016

Great experience for both the company and our customers

Ja Moon
United States
5 months using the app
May 31, 2016

So far so good! Loving the different abilities of the app, perfect for what I was looking for!

Privileged Clothing
United States
5 months using the app
February 14, 2023

Very perfect solution to my problem, quick response! Very professional, very nice and responsive, thanks again!

FuGui Tide play
China
5 months using the app
Smile.io replied February 15, 2023

You're welcome anytime, we're happy to know we quickly provided the best solution for you! Thank you for your time and the kind words 💛

December 20, 2017

Great app with great tools. But the best is the amazing support you get, especially from an amazing member of their staff called Maggie.

The Vapoury
United Kingdom
5 months using the app
July 8, 2016

Easy to use & something anyone who is selling something should have.

Homeforweirdos
United States
5 months using the app
April 7, 2023

Smile has been pretty seamless to set up and when I experienced a little issue, the customer service was outstanding. Joana went out of her way to step me through a solution and then fixed another problem on my site without me needing to log a separate case with Shopify or my Theme developer. I'm early into my journey using Smile but, so far, I'm really impressed by its service. Happy to recommend Smile!

Little Change Creators
Australia
5 months using the app
Smile.io replied April 7, 2023

Thank you so much for taking the time to leave us a review - it's much appreciated! 🤩

-Joana & Smile

February 2, 2018

Great customer service definitely looking too start the program in the near future.

Grantz Watches Co
Canada
5 months using the app
November 9, 2021

This app is so user friendly and easy to integrate on your website. So many different features and custom options. The customer service is great and they have a lot of ressources available to help you achieve your goals. The possibilities are endless! Very happy with our choice :)

Squish Candies Canada
Canada
5 months using the app
Smile.io replied November 9, 2021

Thank you so much for leaving us this amazing review 💖 We're happy to hear that you're enjoying the app!

August 16, 2016

Great app so far, fantastic that it's got so much on the free programme. Look forward to my customer's extra happy faces :D with their SWEET smiles!

Zerodegreez
United Kingdom
5 months using the app
March 16, 2018

I’m about to launch my Smile rewards and referrals program in a couple weeks and I’m pretty psyched. Setup has been easy and the team at Smile that I’ve been in contact with (Fiona, Maggie, and Tyler) have been super helpful in helping me customize certain aspects to my needs.

It feels like every feature you’d need to have is already built in or there’s an easy workaround to get it the way you’d like. Highly recommended thus far, and not expecting that to change at all once the program is fully operational. 5 stars!!

Tiem Athletic
United States
5 months using the app