Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and excellent customer service. Its features, such as point collection and redemption, are praised for boosting customer loyalty and engagement, leading to increased conversion rates. Merchants also value the customization options and the quick, effective live chat support. However, some find the pricing a bit steep for the features offered, though the support team is known to assist in finding suitable plans.

July 11, 2016

Great program. Seems to be doing well with our customers with some positive feedback.

Wolf Pup Threads
Canada
5 months using the app
Edited July 12, 2016

Easy to set up. Happy with this app. I just got my first loyalty customer and it feels good!

One Stop 3d Printer Shop
United States
5 months using the app
October 6, 2016

Great app for great businesses

Techsale57
Australia
5 months using the app
May 30, 2021

It's really great app! I am looking forward to growing my customer base. I can't wait to see the results!

plantlet
Philippines
5 months using the app
Smile.io replied May 30, 2021

Thanks so much for the stellar review 🌟 We're looking forward to helping your business grow with Smile as well!

December 16, 2018

I really like how this functions. I will purchase full access soon, but for now the free version is perfect! thank you!

Happy Paws, LLC.
United States
5 months using the app
August 26, 2019

My customers have really enjoyed earning rewards. I only recommend having a more visible advertisement on my website so people will know it's available.

Renee's Boutique LLC
United States
5 months using the app
Smile.io replied August 29, 2019

Thank you so much for the 5-star review, and for your feedback! We love hearing suggestions like this! :)

November 17, 2020

Best app for a VIP program on the market. Wonderful features. Clean design. Can't beat it. Would definitely recommend.

Zorali
Australia
5 months using the app
Smile.io replied November 20, 2020

Thanks so much for this wonderful review!
We're so happy that you appreciate our features and design 💖

September 13, 2017

Great app that does exactly what it says it will do. They have a free plan so you might as well give it a try!

Ashleykaric
United States
5 months using the app
October 12, 2016

Highly Recommend Awesome App Worth It, Don't believe give it a try!.

Got Ejuice?
Thirstycoils.com

Thirstycoils
United States
5 months using the app
May 5, 2022

Jeremy helped me with a customer question about their points. He created a video that clearly showed and explained the answer. Very professional and I will be able to do it myself next time! Great job!

Smeye World
United States
5 months using the app
Smile.io replied May 5, 2022

Thank you so much for this wonderful feedback! We pride ourselves on helping merchants master their rewards programs, so glad I was able to help! -Joshua 🧙‍♂️ ✨