Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

October 18, 2016

Great App. Quick and Easy to install !!

Kashbysuchi
Australia
3 months using the app
July 21, 2021

Integrates with many mobile app builders and my customers like Smile a lot more than my previous loyalty program.

Sign Swag USA
United States
5 days using the app
Smile.io replied July 22, 2021

It's awesome to hear that your customers are happy using Smile! We appreciate the feedback and wish you the best of luck with your store and mobile app 👾

May 11, 2016

Very Clean & Simple. I personally would like the option not have to deal with points at all and just give out coupons based on some action, but i understand how this could be fun for the customer.

N3ct
United States
5 days using the app
Edited September 12, 2022

I am new still exploring hope it helps my ecommerce business. It is simple to install and the helpdesk is very helpful
The help centre is very helpful

BEAUT.
Singapore
5 days using the app
Smile.io replied September 9, 2022

Thanks for taking the time to leave a review! We really appreciate your kind words :)

August 31, 2016

great app :) recommended for all stores

Voguebands
Canada
5 days using the app
September 25, 2016

Love this app - makes rewarding customers so intuitive!

Thenordones
United States
5 days using the app
December 5, 2020

I have only had the app for a little while now but so far so good! I would recommend this to other people. The only downside I see so far is to create a tiered system you need to be a pro member which is $5-600 a month which I think is a bit much. I feel you should have a smaller tier system for a the lower price plans and then allow option when you go onto pro they give you a bit more.

Alaralia
United Kingdom
4 months using the app
Smile.io replied December 6, 2020

We are so happy to hear that you would recommend this to other people! Thank you for taking the time to share your feedback about our VIP feature and our Pro plan. Our VIP feature is definitely a popular one and we found that merchants who have an established customer base benefit the most from this. That said, we will take this feedback to help us improve our pricing to help more small businesses grow!

July 6, 2016

Very happy with this APP from Sweet Tooth. Jayne, The Travel Scarf, Australia

Plus Size Online Clothing
Australia
5 days using the app
April 14, 2021

Love the functionality and ease of set up — however this app appears to be having a noticeable negative effect on our site speed.

VIM & VIGR
United States
4 months using the app
Smile.io replied April 14, 2021

Hey there! Thanks so much for your feedback 🙏 We've sent over an email to help out with this :)

March 25, 2016

It's ok so far. Missing the % option instead of the $ one.

4vandals
Latvia
4 months using the app