Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,560)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

Edited October 10, 2017

This app is awesome and so is their employee Maggie who answered all of my questions. It's 5/5 stars with her, 4/5 without.

Update: I'm moving it down to three stars since there have been a number of issues, and we are waiting to hear back from the the support team on this. Maybe with prompt response and resolution it will go back to a 5 start review.

Zenbooth
United States
Over 1 year using the app
September 16, 2016

Best app to gain loyal customers

E Choice Mart
United States
17 days using the app
July 14, 2017

Great App! Indispensable for a perfect store and happy customers.

Neverbasicshop
United States
17 days using the app
March 11, 2016

Awesome features on the free level! I like that they constantly update their service.

Delacommune
United States
11 months using the app
July 15, 2016

So far it's early days, and the mobile version of the website is pretty dire (can't access any of the side bar, can only really see customers view on iOS). But it's easy to set up and has allowed me to reward my existing loyal customers.

Total Mailcalls For You
United Kingdom
11 months using the app
June 30, 2016

love it and it is a great app for my e-commerce

Glaiza Products
United States
16 days using the app
March 22, 2022

Great app, very easy to use! Customer support is great with quick response times, Joshua helped us get set up and ensure the program worked for both us and our customers and even put in a request for our email platform to be integrated! Love how we can brand it to our website, looking forward to them adding the Follow on TikTok reward option.

Cowazinga
United Kingdom
11 months using the app
Smile.io replied March 22, 2022

Thank you for the kind words about Joshua ✨We will be sure our team sees your feedback! 🙏

October 17, 2023

my rep was very helpful and sent a great video!

The Foam Co.
United States
16 days using the app
Smile.io replied October 18, 2023

Thank you so much for taking the time to leave this review 🤩 It was a pleasure assisting you!

Lisa - Smile Team ✨

September 24, 2017

intresting concept so far easy set up and use

Oh Mima
United States
16 days using the app
April 24, 2017

it is a great app I would just make easy to find the chat :)

Inner Dragon
Canada
11 months using the app