Reviews (6,090)

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of features like a Loyalty Landing Page and Points on Product Page. It's praised for its easy setup, seamless business integration, and low maintenance. The app's customer service is highly commended for its responsiveness and helpfulness. Merchants have seen a positive impact on sales and customer loyalty. Despite some concerns about pricing, the team is often willing to find suitable solutions. Its continuous innovation and user-friendly interface make it a top choice for managing loyalty programs.

June 1, 2023

The customer service was exceptional! Not only did they promptly address my inquiries, but they also provided me with a complimentary month. I am enthusiastic about the program and assessing the results.

Green Organic Market
Colombia
3 months using the app
Smile.io replied June 1, 2023

Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that you are enjoying Smile so far. Don't hesitate to reach out if there is anything else we can help you with!

-Nicole

September 28, 2022

I am still getting used to the app but my customers are loving the ease of use. I hope to enhance my utilization of the app very soon.

Vine and Grind
United States
3 months using the app
Smile.io replied September 28, 2022

Thanks for leaving us a review! We are stoked to hear you customer feedback, ease of use is our main priority! 💪

Cheers,
Joshua - Smile Team 🧙‍♂️

July 16, 2016

This will be a great way to bring back repeat customers. So easy to create as well!

The Cub Club
New Zealand
3 months using the app
February 18, 2022

nice adaffgadfadcvfcvrgefhsfhfgaergrgadgafgfgzcbvzgfdgzcvzcvzfgfbvbxzvbsfbzcvbfbsfbvbxzvbzcbfbfbfzfbzf

otopartsnoil
Indonesia
4 days using the app
Smile.io replied February 19, 2022

Thanks so much for taking the time to leave us this review 😅 Please do not hesitate to reach out to help@smile.io - we are always an email away! 🙌

Edited January 2, 2017

Excellent, excellent app. I've tried all of the customer relationship apps available for Shopify, and nothing comes close to being as thorough and well implemented as Sweet Tooth. It's been on my shop dappernotes.com for a bit now, and the response is already great.
Plus: you can't beat a thoughtful pricing model like this one: if you have enough active customers, then the monthly fee is a drop in the bucket to keep them coming back.
Finally: the customer service response is AMAZING. And when it comes to putting anything on my website, having a product with a real dedicated team makes all the difference in the world.

Hebrew Type
United States
4 days using the app
March 8, 2017

confusing to use. They say its easy but its not. too much friction

V8 Collections
United States
4 months using the app
July 16, 2021

We've just implemented Smile and have had a few online redemptions! Their support team helped me set up in-store redemption through our POS. Giving it 4 stars for user friendliness and concept, haven't used it long enough to see if it gets a fifth!

The Truth Beauty Company
Canada
3 months using the app
Smile.io replied July 16, 2021

Thanks for sharing your kind and honest feedback :) We'd love it if you could come back and update the review once you've had some more time with the app! 💫

October 15, 2016

Great app...easy to get ready...thumbs up for sweet thooth

Car Lighting Source
Canada
4 days using the app
June 9, 2021

Very easy to setup and start building a loyalty program. Nice and knowledgable support as well. Great app.

Little Book Monsters
Canada
4 days using the app
Smile.io replied June 9, 2021

Thank you so much for the review! So glad to hear you found it easy to setup your loyalty program with Smile.

April 13, 2022

Very easy to set up. Nicole from customer service was wonderful and so helpful. Highly recommend this app!

blush+berry
United States
4 days using the app
Smile.io replied April 14, 2022

Thank you so much for leaving us this lovely review! We agree - Nicole is the best 😄