Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features, including a popular rewards program. It integrates well with Shopify and other apps, enhancing customer experience. Despite its reliable performance and proactive support, some merchants are concerned about the cost difference between free and paid plans and desire more customization for branding and email messaging. However, it's valued for boosting customer engagement, conversions, and referrals, and supports both online and in-store customers.

December 5, 2019

This app is super easy to use, great basic plan and will definitely upgrade if it continue to drives value to get advance features.

Mac & Mabel
United States
40 minutes using the app
Smile.io replied December 9, 2019

Thank you for the 5-star rating and review! We're glad you're enjoying using our app. 🙂

April 20, 2022

Great customer service! Got a bit stuck setting up, but I went to the online chat section and the issue was resolved within 5 minutes.

snuggkids
United Kingdom
40 minutes using the app
Smile.io replied April 20, 2022

So happy that I could help today! Thanks for taking the time to leave a review -Jade <3

August 20, 2022

This app is amazing and I am so excited to see the excitement my customers have over our new loyalty program. This app was easy to integrate with Shopify (literally took me 5 minutes).. I had a few questions and customer service went about and beyond!

Alden+Rose LLC
United States
39 minutes using the app
Smile.io replied August 20, 2022

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩

March 16, 2019

Wow it was really easy to use, customize and implement according to your business needs. Thumbs up and will recommend.

Fins and Paws
Singapore
39 minutes using the app
Smile.io replied March 26, 2019

Thank you for the five-star review, and for recommending us to your friends! :)

October 6, 2022

Great helped Joshua, never expected that much efficiency with someone thank you again . hope you can help me next time I have a problem.

DSE Equestrian Outfitters
Ireland
38 minutes using the app
Smile.io replied October 6, 2022

Thank you so much for taking the time to leave a review, I appreciate you! We are always here in app if you ever have any questions at all. Best of luck my friend! 🌈

Joshua - Smile Team 🧙‍♂️

October 22, 2020

Se puedo poner en español, no me sale la opción de cambiar el idioma
Graciassssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

SOLCOCO
Spain
38 minutes using the app
Smile.io replied October 26, 2020

Thank you so much for your review! We'll send you an email when this becomes available!

February 15, 2021

Easy to set up and use, a good option to start rewarding customers and creating some brand loyalty. Thanks

The Crystal Basket
New Zealand
37 minutes using the app
Smile.io replied February 16, 2021

Thank you so much for the 5-star review 🌟 Glad to hear Smile was easy to set up, and best of luck in building more brand loyalty this year!

November 22, 2022

Easy to set up and support is amazing! It also integrates with a lot of other apps which was my deciding factor in choosing this app.

NaturoBest
Australia
36 minutes using the app
Smile.io replied November 22, 2022

Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩

Lisa - Smile Team ✨

Edited July 22, 2016

The app is very well-designed from a UX perspective. And we're definitely exited about the potential results of using it on our site.

Absolute Mixed Wrestling
Canada
35 minutes using the app
May 11, 2016

Super easy to set up - I can't believe it really. Now, I'm just hoping my customers will use it and like the rewards we're giving them.

Dr Cowans Garden
United States
35 minutes using the app