Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

February 16, 2023

Great, and Easy to Use! Support is Awesome I highly recommend this App for all kinds of stores. Thank you

BrainyThreads
United States
7 days using the app
Smile.io replied February 16, 2023

Thank you so much for taking the time to leave a review! 😇 - Jade <3

July 10, 2016

This app is great. It's a great tool to help boost sales at my site www.finchhousecoffee.com

Finch House Coffee
United States
7 days using the app
March 14, 2020

We are still new to the app and checking out the features at the free level for our customer. The user interface is simple and easy to use. I look forward to learning more about how this level of service can help us get started with providing our customers with a rewarding shopping experience.

Zinful Pleasures
United States
5 months using the app
Smile.io replied March 20, 2020

Thanks so much for your review! We've sent over an email. Please let us know if we can help with anything! 🙌

November 24, 2017

I am sure I would like the program if I could ever get it implemented. I have requested help setting up the explainer page multiple times. (Which I they told me they would do) Each time I ask, they tell me to submit a request to the support staff -- which I have done Twice. No response. My only contact with them now is when they bill me each month. Ironically, they do not forget to contact me then. So my problem is customer service. They couldn't contact me enough before I purchased. After I purchased, quite a different story I am sorry to say.

Odorbgoneproducts
United States
7 months using the app
September 24, 2016

Great app. Easy to install and works great

Alternappies 2
Australia
7 days using the app
July 22, 2023

Great app very very easy to install and use. Great customer support (thanx to David). I'm using Smile on 3 websites.

Browlab
France
7 days using the app
Smile.io replied July 25, 2023

Thank you so much for your review we really appreciate your kind words. Please reach out if there is anything else we can help you with.

Cheers

The Smile team

June 5, 2016

cool app! hope it benefits my business =)

Dragons Gold
United States
7 days using the app
December 7, 2020

I have only recently installed & started using the app, but first impressions are very good. Initial customer support has been excellent, Jobie gave me so much of his time & patience explaining numerous functions. Cheers!

Sandy Point Chandlery
United Kingdom
7 days using the app
Smile.io replied December 8, 2020

Thank you so so much for taking the time to write this review! So happy to hear Jobie gave you a great experience -- let us know if you need help with anything else as you launch your loyalty program 🚀

Edited August 30, 2016

Editing this review due to recent circumstances:

Can no longer use this app due to a Javascript conflict. It is a great app, but willingness to actually fix the issue is lacking. Having to move to another provider because of it.

Gourmet Eliquid
United Kingdom
7 months using the app
September 30, 2016

Very good App, Highly Recommended to have

Nonstop Racing
United States
7 days using the app