Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,537)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

May 8, 2016

Definitely love this and super easy to install!

Shopigirls
United States
1 day using the app
April 1, 2023

OMG! Incredible service and the application is great, one of those applications that really works excellently with its free plan for businesses that are just starting! I hope to grow and get the next plan. Thanks for having it built.

Junio 12
United States
1 day using the app
Smile.io replied April 1, 2023

WOW! Thanks so much for this incredible review 🙌 We are extremely pleased to see all the ways Smile supports your business and we are so excited to see your store continue to grow with Smile! ✨

August 16, 2016

I was looking for an app like this. Looks like it has everything I need.

Lolla Bella Boutique
United States
1 day using the app
July 22, 2017

This has been so EASY to work with so far! I honestly wasn't expecting it to be this fast and easy to setup such a powerful app. It's been working perfectly so far too!

Reys Fashion
Canada
1 day using the app
August 17, 2017

The best and most simple Loyalty App to use!

Foursix Clothing Ltd
United Kingdom
1 day using the app
Edited August 17, 2022

Such wonderful support in helping me set up the app - quick and easy and even had custom videos to help.

Happily Zen
Australia
1 day using the app
Smile.io replied August 16, 2022

Thank you so much for this wonderful feedback! 😍 We love helping small businesses just like yours, that is why we do what we do! It was great chatting, I appreciate you! ☀️

Cheers,
Joshua - Smile Team 🧙‍♂️

April 18, 2017

good so good .i can try ,because first one for me

Pragola Inc
United States
About 1 month using the app
Edited December 10, 2015

I have given the app 4 stars, mainly due to the CEO taking the time to help me, but have had to deduct 1 star due to feeling the pricing model needs some work between the tiers.

As a small business, the jump from $59 to $199 just so I can have the rewards link in my navigation bar left me confused due to large monetary increase for a minor adjustment. Even though I am signed up to the $59 a month tier, to have the app look the way I would like wasn't available to me despite already paying a decent monthly fee.

I would also recommend you think carefully in regards to your customer volume as the lower tier only allows 2000 users in the loyalty program. An example of this is, if you did 50 orders a week, in 40 weeks you would have no choice but to upgrade to the more expensive tier which would set you back around an extra $1600 a year, on top of the $720 for the lower tier fees.

The idea behind the loyalty program is pretty straight forward and may in-fact give you a good return and build loyalty from customers, but thought must go into the overheads of producing such a service and your margins.

Numbxtreme
United Kingdom
24 days using the app
September 27, 2016

Incredibly easy to set up and a beautiful interface. Very excited to start using this app!

Revelationdrumsstore
United States
1 day using the app
September 19, 2023

Easy to use, excellent customer service.

Industrial Athletic
New Zealand
1 day using the app
Smile.io replied September 21, 2023

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨