Smile: Loyalty & Rewards
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (6,423)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.
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Great customer service. Helped me with a problem that was not supported by the level that I was subscribed to but still made it work for me.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
First, customer service has been fantastic. They're very responsive on chat and have helped us navigate setup and adjustments. It's been working with no issues and the tool is easy to use. They also helped us with a price break as a nonprofit!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Smile Team ✨
Hello,
The customer service provided was awesome and she knew what i was telling her and was able to help me really quick.
Thank you so much for your kind words and for taking the time to leave this review 💛 It was awesome chatting with you!
Lisa - Smile Team✨
Lisa and Jade were super helpful and responsive. We had an issue that we were able to resolve with their help.
Thanks for leaving a review! We agree that David is indeed excellent 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Very easy to use and quick to get started!
We were migrating from another loyalty app and had some issues with the switch. We reached out to support and they solved the problem right away. Highly recommend!
Thanks for leaving a review!
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Great platform that combines everything you need to build brand loyalty (rewards/referrals). It's what we recommend to all our clients. And the customer support is even better. In particular, Jade on their support team accommodated a customized request we had and her response time was blazing fast. It's hard to find product support like that these days...so it's greatly appreciated and a big reason why we love Smile.io
Thanks for leaving a review! We agree that Jade is indeed excellent 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
I just started my store, but the support has been very responsive and helpful. Everything seems to work seamlessly. Looking forward to using them going forward.
We aim for seamless and easy so we are delighted this was your experience.
Please reach out if you need anything else
Cheers
The Smile team
Lynn, is very knowledgeable, quick to respond and solve the problem I was having with my Smile reward program. It took her no time to provide guidance instructions that was easy to follow. I was very pleased with the help I received. Thank you!
Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏
Cheers
The Smile team 🤗
Appreciate a lot for their help. Their assistant is not only helpful but just so quick and responsive. A thumbs up for Customer service
We are so grateful 🙏 to have you as a merchant and really appreciate your kind review. 💛
Please reach out if we can help with anything else.
Cheers
The Smile Team 🤗
Useless unless you pay, you cant even edit your programs without paying. cancelled
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience.