Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,359)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs, noting its user-friendly interface and exceptional customer service. They appreciate the straightforward setup, ease of use, and the significant improvements in customer retention and engagement. The responsive support team, including staff members like Lisa, Lynn, and Joana, is frequently praised. Merchants also value the reliable performance and smooth integration with Shopify, which contributes positively to business growth through increased sales and repeat business.

October 12, 2023

We have been looking for a customer reward program that works with existing apps and custom programming. Well, we found it and could not be happier with Smile: Loyalty & Rewards. It has many great features, including customization and excellent customer support. It is highly recommended!

Relaxus Professional
Canada
4 months using the app
Smile.io replied October 13, 2023

Thanks for leaving a review! Please don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

March 29, 2024

so far so good. they are very quick to respond

Candle Nerds
United States
4 months using the app
Smile.io replied April 1, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Edited June 9, 2024

Fantastic customer support! Fast response time.

Tuesday Label
New Zealand
About 3 years using the app
Smile.io replied March 8, 2024

Thanks for leaving a review! So glad to hear that Karen was able to quickly answer your questions and that you found her to be helpful. This is what it's all about :)))

February 14, 2024

It’s been a great help to my customers and sales. The customer service is fantastic. She answered all my questions and went well and above to help me.

Barlow and Browning
United States
10 months using the app
Smile.io replied February 15, 2024

Thanks so much for taking the time to write this review 🤩 We appreciate it so, so much 💖 We're so glad to hear you're loving Smile & look forward to seeing your business grow 🚀🌈

Let us know if there is ever anything else we can help you with 😊

Smile Team✨

Edited March 24, 2024

I am immensely grateful for the exceptional service provided by the Smile.io team. Their assistance in handling my requests for downloading and sending information from the points transactions on a weekly basis was truly remarkable. The promptness of Eza, Joana, Maggie, Lynn, Andreandana, and others in sending the points and ensuring the accuracy and completeness of the information was highly commendable.

Rider Shop TH
Thailand
Almost 2 years using the app
Smile.io replied October 27, 2023

Thanks so much for taking the time to write this review! We really appreciate it 🤩

Smile Team ✨

Edited March 8, 2024

Great solution and support for our retail fashion store.

OutDazl
United Kingdom
About 1 year using the app
Smile.io replied March 9, 2024

Thank you so much for your review. We really appreciate it. Please reach out if there is anything else we can help with.

December 15, 2023

First, customer service has been fantastic. They're very responsive on chat and have helped us navigate setup and adjustments. It's been working with no issues and the tool is easy to use. They also helped us with a price break as a nonprofit!

Appleton Habitat ReStore
United States
5 months using the app
Smile.io replied December 17, 2023

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Smile Team ✨

Edited April 18, 2024

It’s good

Kalapriya Jewellery
Australia
Over 2 years using the app
Smile.io replied April 17, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩

- Smile Team ✨

November 29, 2023

Super modern cool system and the staff are so friendly on the other end. Highly recommended, especially for a speciality coffee shop like ours

Miffies Coffee
United States
8 months using the app
Smile.io replied December 2, 2023

Thank you for the kind words. We really appreciate your review.

Cheers

The Smile Team

October 23, 2023

Had a great experience with Jade! They answered all my questions, were super helpful and I appreciate how they went above and beyond to help me out.

All Y'all Skincare
United States
Over 1 year using the app
Smile.io replied October 24, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team