Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,478)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

February 4, 2024

easy to navigate!

Bloomflower®
New Zealand
3 months using the app
Smile.io replied February 6, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

December 6, 2023

David was excellent. Walked me through the process step by step. Very professional and knowledgable.

Golden H2O Jewelry
United States
2 days using the app
Smile.io replied December 7, 2023

Thank you so much for your review it is really kind. We agree that David is awesome. Please reach out if we can help with anything else

Cheers
The Smile team

December 9, 2023

Great support and service when there are issues. Thank you for assisting us in resolving the problems we faced.

LOFT HOME
Singapore
8 months using the app
Smile.io replied December 12, 2023

Thanks so much for the kind words about our support team! I have reached out to you to see if there's any feedback you could provide that would help us understand how we can improve our app from your perspective. See you over in the chat threads 🤓

Yours in Loyalty,

Live Chat Manager - Brandon

March 29, 2024

great customer service!

Condopreneur
United States
About 1 month using the app
Smile.io replied April 1, 2024

Thank you so much for taking the time to leave this review & for your kind words 💛 Everyone here at Smile really appreciates it!

✨ Smile Team ✨

January 8, 2024

very responsive help desk!

CROSBY
United States
Almost 2 years using the app
Smile.io replied January 10, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Cheers,
- Smile Team ✨

March 13, 2024

Lynn provided excellent support. Very efficient and gave great advice. Very intuitive app and easy to use.

Adventureco
Australia
About 20 hours using the app
Smile.io replied March 15, 2024

Thank you for the lovely review. Feedbacks like yours help us go to work with a smile on our faces every day! 💖

Please stay in touch!

✨Lynn & The Smile Support Team ✨

February 8, 2024

Great customer service

DEYA Brewing Company
United Kingdom
6 months using the app
Smile.io replied February 9, 2024

Thanks for the kind words! We really appreciate it 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

February 21, 2024

Great App and Support!!

INNOMETICS GmbH- Naturkosmetik Rohstoffe & Know how
Austria
About 1 year using the app
Smile.io replied February 23, 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

March 2, 2024

Top notch Customer service!

Padel USA
United States
8 months using the app
Smile.io replied March 4, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

January 16, 2024

David was very helpful and so kind!

Mrs. Bakewell's
United States
16 days using the app
Smile.io replied January 20, 2024

Thank you for your 5 star review! 🤩