Reviews (666)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

October 21, 2017

Great, has generated plenty of sales. Overall great company that produces great apps – I highly recommend Supple Apps!

Bestaroo
United States
About 1 year using the app
November 10, 2017

This is a great app with lots of options, and the support team is quick and helpful.

Www Playfulpromises Com
United Kingdom
About 1 year using the app
July 13, 2020

Love how many different discount combos you can get with this great discount app. James is super helpful and quick to respond, and helped me sort out any issues I have, like using the discount with multiple currencies. He also added an additional promo code box in my code, so customers can use the discount with another voucher from my loyalty program. Highly recommend!

Au Revoir Les Filles
Australia
About 1 year using the app
March 24, 2022

So far the app is working great and helps with our promotions and sales. The support is also very helpful and promptly solved a slight issue we had.

Vanessa Megan Skincare
Australia
About 1 year using the app
Orbit replied March 25, 2022

I'm happy to hear the app is working so well for you! - Emily, Support Lead

Edited July 21, 2017

Update 07/21/2017: The app developer has released a new update to solve my issues with referral & tracking discount codes. So I updated my star rating from 3 to 5. Thank you for this amazing app that really works and stellar customer support!

I was happy to read that the customers can use coupon code after they accepted the special offers but the biggest drawback is # of uses of the coupon code is not counted properly and code didn't show up on the order details (because they use draft orders, the discount appears as "custom discount" which is all the total discount during checkout).

They should update the known limitations to include these issues when customers accepted the special offers and used coupon code:
- You won't be able to track referrals from coupon codes.
- When customers use coupon code from their rewards program that is supposed to be a single use coupon code, they'll be able to use it again and again because # of uses is not properly counted in the Shopify admin.
- Finally, you won't be able to track sales from your coupon codes if you use different codes for your social media marketing or if you want to do split testing.

They should update the conflicting apps to include those loyalty apps that use coupon codes as rewards. Referral apps that use tracking codes.

If you don't need to track referrals or don't need to track sales from your coupon codes then this app would be your best friend. It works as intended to increase AOV (Average Order Value), that's why I gave 3 stars and not 1 star. All these 1-star reviews, don't really read that this app conflicts with other upsell apps. They need to remove previous upsell app that they've installed prior to installing this app.

Holiskin
United States
About 1 year using the app
November 24, 2017

I wish I would have installed this App from the get go, instead of trying to make 3 other Apps do what Ultimate Special Offers does in one! Not only that, but they allow special deals and offers to be created exactly how you envision they should be done. Don't look around - go with Ultimate Special Offers. Save yourself a lot of time!

Cashmerebebeshop
United States
About 1 year using the app
November 17, 2020

I really wish all these features were native to Shopify, but since they aren't I'm glad I found this app! I'd prefer if it were a little easier to customize the appearance on the shopping cart page, since I can't quite get it to look how I want...but still giving it 5 stars because it adds essential functionality I needed.

Ash & Rose
United States
About 1 year using the app
November 21, 2017

We found it incredibly easy to set up our discount offer. The support team has been fantastic (helpful, friendly and fast) when it comes to answering questions.

Clifforiginal
United States
About 1 year using the app
July 7, 2021

Excellent attention from Rob and the entire team of developers who helped me solve some problems I had with the store code. Recommended.

Ortoped & Co
Chile
About 1 year using the app
Orbit replied July 8, 2021

Thanks for your kind words, you made our day! Glad to see we could get your mobile storefront code integrated there. Happy selling,

Kate, Merchant Success Lead

January 27, 2023

Excellent customer service. They even helped me configure settings outside the app. Much appreciated!

Manifestie
United States
About 1 year using the app
Orbit replied January 27, 2023

Thank you so much!! - Emily, Head of Support