Spocket: US & EU Dropshipping

So far so good! The Spocket app has made things easier, from search (although the search engine should be optimized), to the variety of products, the quality and app integration with Shopify. I might update this review down the road, but so far it has worked well for me.

I like the ease of use, pricing is fair but we will see how it works in the long run. Be aware however its tedious to get things going on the app with your Shopify store cause they force you to write a review before you can get heavenly involved with the site. So this is my review just to work on the site.

This app is excellent for selling products or managing your inventory. It is easy to use, and the interface is sleek and professional. I am excited about the future of my business to reach the USA AND EU markets. Spocket has been a lifesaver for me. I can see where I am in line so I can decide if I need to upgrade to find a best-selling product. Spocket is an excellent app.

I just started officially using Spocket and I must say I'm very impressed with the fast and friendly response I've received so far. I ran into a situation today that needed to be escalated, and before I knew it help was on the way. It's very comforting to know help is right at my finger tip. The products that are available seem to be what I'm looking for to get my dropshipping store to the next level, but not everything I want is there. I look forward to seeing what new features, functions, and products will be available as some of the things I would like to see have already been expressed in previous reviews. Thank you kindly.

I think there are a lot of changes that could be made to make things easier for the stores. Especially for dropshipping. For example, I receive notices of prices changes for items or shipping rate changes for stores but I'm not told the specifics so I do not now how much the item increased or decreased in price or what the new shipping rate will be for the store. I would also like to see a way to 'file' items you do not want to push to your store immediately. For example, in summer I would like to file way a winter outfit to publish when the seasons change. Great customer service, very timely responses but it could be more user friendly - especially for the price you pay each month.

This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue.

I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple.

Have already lost 1 month for which I have paid.

Take responsibility.

I would give ZERO stars if one could...

They take money upfront and then when their platform does not work or even push products to our shopify store, they do not fix issues. We have spent over 100 hours and still no resolution.

The management does not even bother.

Sad. I hope we will get our money back. As I think its a scam. And for products they are pushing Aliexpress / china shipper for most ???

I gave this app a chance. I wanted to believe it could do what I needed to make my dropshipping business easier to source and fulfill orders. It did the opposite. The customer support is very accessible but they are not effective or truly helpful. They are very polite but you end up engaging several different reps over time about the same issue as if they never communicate or read what you've sent them even updates. They never seem to know how to get you connected to technical support or the supplier directly. Even THEY aren't able to communicate with any of them. They essentially apologize profusely and continuously and that is the extend of their customer support regarding real issues that can impact your business. I have doubts about positive reviews because I gave them so many opportunities and consistently, they failed. Even when I told them I would discontinue using them, all they did was apologize profusely and hope I stick with them. Not good for any business and I don't see who they will remain in business with this approach. They have a great looking product/platform but the functionality of it and their business model is subpar. It is UNTRUE that they fully automate anything. You can get customer service relatively quickly most of the time but they never help. The claims they make are untrue. I even changed plans a few times over the course of months to experiment. It doesn't matter how much you pay, it is all the same.

I love how it offers more options and the layout is amazing. I just wish I can upload new photos....

I have found the suppliers run out of stock and don't restock for weeks on end. The products are FAR more expensive than AliExpress ..the shipping costs are extortionate. I wish the "cost" would import to Shopify along with the price etc. I always have to manually go in and maintain "cost" on Shopify after an import

I'm new to Shopify and I'm getting ready to launch my store. I do have a few concerns about using Spocket. At first glance, the items and integration seem good. Also, I like the shorter shipping times. Here are my concerns, though.

First, I signed up for the 250 products option but I didnt realize it was listing of the products vs selling. When I look at the next tier, there really aren't extra services just the option to list extra products. So, to stock my store, I have to use other vendors or pay the higher price before I see if the products sell as well as other vendors. Also, I paid for the full year and if I want to go upward, my option is only to pay for the larger amount full year. I'm trying to work with customer support to see how I can get the higher level and go to a monthly plan.

This brings me to my second concern. 24/7 support means I can reach out 24/7 but they are not available 24/7. So, I can't seem to do business when it is convenient to me but rather it is convenient to them. And, since I can't talk to their vendors with an issue because they are the pass-through, this can cause a customer issue for me, a new store.

I will say, the one time I had a vendor issue, they eventually responded and allowed someone from the vendor to reach out. This is why I'm giving three stars or it would be two stars.

Stay tuned as I launch. I hope I don't have to eliminate them as a vendor. I really need a reliable vendor who ships out of North America.