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I have had a great experience with Spocket. They have a wide variety of suppliers and products including EU US UK and Aliexpress.
The customer service is best. The team reply instantly and is happy to guide you if you are new to dropshipping. I thank and appreciate everyone in the customer service team. especially, Rohini, who helped me with some troubleshooting and was patient and followed up until everything was solved. I recommend this app and give it 10 stars instead of 5. I will renew for sure next year.
Hello there! Thanks for your feedback! We are glad you like the service! We’re pleased that Rohini was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abby
Love this app! Lots of variety, easy install and loading. My only complaint is that some pricing is crazy high. Other than that I love it!
Hi Lisa Ray! Thanks for the feedback! We are so glad you find Spocket easy to use and very user-friendly. Meanwhile, we have forwarded your feedback to our Team. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co so we can help you with product and plan pricing. - Abigail
It says there is a free plan available, but whenever I tried to add an item to my import list, it kept trying to make select a plan to upgrade to. A free plan doesn't count as a free plan if all I can do is look at the products and cannot actually order them without upgrading. False advertising.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at support@spocket.co anytime so we can share with different promotional plans that we do offer. Thank you for giving us a chance and we wish you all the best! - Abigail
I have been with other drop ship platforms. None are this fast and accurate and I missed something in my shop setup on my site and support was fast to be live and solved my issue in a few clicks. Doesn't get better than that.
Thank you so much for your thoughtful feedback! 🌟 We’re so glad to hear that you found the app easy to use and that Irene has been such a great help we’ll be sure to pass along your kind words to her!
We really appreciate your input about the product import limit, too. Your experience helps us understand where we can make things clearer for new users, and we’re already looking at ways to improve communication around that feature.
We’re happy to hear things are going better now, and we’re excited to continue supporting your growth. Thanks again for sharing your experience and for giving us the chance to improve! 🙌 We're here for you! Happy dropshipping!- Eleanor 😊
I think it's great and I have access to a wider range of products and services
Thank you so much! We’re thrilled to hear that you’re enjoying the wider range of products and services. We’re always working to bring even more great options your way! We're here for you! Happy dropshipping!- Eleanor 😊
Easy to use and extremely helpful customer service. They answer right away!
Thank you so much for your kind review! We're delighted to hear that you found our service easy to use and that our customer support was able to assist you promptly. We truly appreciate your feedback and look forward to serving you again! - Eleanor
un gros NON , j'ai fais un essaie gratuit de 3 jours , ensuite j'ai pas trouver ce que je voulais . j'ai désinstallé application , mais les paiements continu de passer ! à nul part un peu canceller grrrrrrrrrr
Bonjour, nous sommes vraiment désolés pour la frustration que cela a pu causer. Nous comprenons à quel point des frais imprévus peuvent être contrariants.
Si l'essai gratuit n'a pas été annulé avant son expiration, l'abonnement a peut-être été renouvelé automatiquement conformément aux conditions de l'essai. Cependant, nous souhaitons vraiment vous aider à régler ce problème.
Veuillez contacter notre équipe d'assistance à l'adresse support@spocket.co en indiquant l'adresse e-mail utilisée pour votre compte afin que nous puissions localiser votre abonnement et vous aider à le résilier et à répondre à toutes vos questions relatives à la facturation. Nous ferons de notre mieux pour résoudre ce problème dans les plus brefs délais.- Eleanor
Awesome team and readily available to assist. Syngyn helped me out a lot!
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. Syngyn will be especially happy to know they made a positive impact. We're here for you! Happy dropshipping!- Eleanor 😊
Very knowledgeable tech's and 24/7 customer support. It's A no brainer.
Thank you for the great review! We're thrilled to hear that you find our team knowledgeable and our 24/7 support valuable. Your confidence in us truly means a lot we’re here anytime you need assistance.
Thanks again for choosing Spocket! - Eleanor
What I love about this app is that whatever problem, issue or question I have is immediately answered or resolved. The techs are fantastic! I just had a wonderful experience with Eleanor, who was so very helpful, caring and encouraging. I’ve yet to have a bad experience and am sure I won’t.
Thank you so much for your kind words! We're thrilled to hear that you've had such consistently positive experiences with our app and support team. Eleanor will be especially happy to know her help made a difference for you. She truly embodies the care and dedication we strive for. We're always here whenever you need us, and it's wonderful to know you feel supported every step of the way! We're here for you! Happy dropshipping!😊
