Reviews (6,476)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its selection of quality products from reliable US and EU suppliers, which ensures fast shipping. They appreciate the user-friendly interface that integrates smoothly with platforms like Shopify and WooCommerce and commend the responsive customer support. Features like sample ordering, automated order fulfillment, and educational resources are also highlighted. Additionally, the app supports custom branding options through some suppliers, enhancing the customer unboxing experience. Merchants benefit from a diverse product range, low startup costs, and scalability without the need for inventory management.

July 27, 2019

I am removing the App because I never moved the Plan I had in my old store to this new one.
The support is very bad, you have to be saying things thousands of times.
The clock that a client requested in Peru never arrived. They made the refund but made me lose several clients.

KembuckStore
United States
6 days using the app
Spocket replied July 27, 2019

Thank you for letting us know! I will have our Success Team contact you immediately and get your issue resolved. We hope to earn your trust back as a customer. As for the item that did not arrive in Peru, it looks like the supplier has fully refunded you for the order which was already credited back to your card. We will be in touch with you very soon.

June 19, 2023

No real experience, I did not get that far, but the app's ease of use was good. Products seemed of good quality.

Shoppe Therapie
United States
5 days using the app
Spocket replied June 21, 2023

Thanks for the wonderful feedback! We are so happy to hear that you love Spocket's easy navigation. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

October 7, 2020

This is app has been working wonders for me so far. I have barely used it and I can already tell im going to make some serious money

KC's Home Decor
United States
About 6 hours using the app
Spocket replied October 7, 2020

You've got good instincts! We're happy we are able to provide you with the services you need. Looking forward to working with you towards success. Thank you!

Edited October 10, 2020

Unbelievably bad. I was charged AGAIN for October. Stay far away from this scammy app. *Update: well, John was helpful and I got a refund after phone calls and emails. But it shouldn't have been that hard - and of course I shouldn't have been charged in the first place. Apparently there is a lot of confusion around the "free trial" and this happens a lot, so why doesn't this company change that?? Probably because it works for them - I only noticed because I checked my credit card statement. I'm sure there are plenty out there who don't and this company just pockets the money. Add to this the fact the "financial team" sent me a generic email saying they reserve the right to adhere to their no refund policy... So I am thankful to John, but this company needs a serious shake up. I don't recommend it at all. Crap. I deleted it after one day and have just been charged nearly $50, how? Terrible business, stay away. There are much better apps out there

Bona Fide Skin Care
United States
6 days using the app
Spocket replied September 6, 2020

Thank you for letting us know and reaching out to us about your account concern. We're glad to be able to clarify the issue with you. Rest assured that our account manager will take care of this for you immediately! We appreciate your understanding and patience.

November 25, 2017

If you search the products on Etsy, you can see that all the products offered in Spocket are usually more expensive than the originals. And that is before the markup you have to include for shipping, profit margin and Spocket fees. Anyone can right click on the product image and Google search the product and find it for way cheaper.

If Spocket could form a distributor relationship with these Etsy sellers and get the products at a discount, that would make this app worth what it costs for each sale. However, I don't see people over-paying for something that they can get cheaper with a few clicks. It's just simple business logic.

The Naughty Mouse
United States
6 days using the app
Spocket replied September 11, 2024

I’m genuinely sorry to hear about your negative experience with our app. We strive to provide a seamless and valuable service, and it’s concerning to hear that we did not meet your expectations. I appreciate you taking the time to share your feedback. - Eleanor

May 2, 2023

Great app, but its not allowing me to import the products into my store. Im not sure if its because of the trial is over or the free plan is not available?

YourPlug
South Africa
About 6 hours using the app
Spocket replied May 2, 2023

Thank you for the wonderful review and for taking the time to share your feedback with Spocket. We value your input and encourage you to let us know more details about your experience with us. The Basic plan gives you viewing access to our catalog. Please feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co so we can share with you all our promotional plans that will suit your store needs - Abigail

February 28, 2019

I used it for at most an hour and it was immediately taken off my account, while it said that you could test it for free.

For some time working to get my money back because I do not want to use your service

Decodap
Netherlands
6 days using the app
Spocket replied April 9, 2019

Thanks for taking the time to leave us a review! We do have a 7-day trial period given to those who would like to get on our monthly plans. Users have one week to test the app out completely free of charge so if there was a billing error on our side, please reach out to us at support@spocket.co and our team will be working with you closely in order to investigate possible issues.

We would also like to note that we are in the process of updating our billing system and it is our goal to make to provide a streamlined process for our customers.

June 20, 2023

Super easy to navigate the app. They are really easy to work with and great for people starting out.

ResuWreckAthletics
United States
About 6 hours using the app
Spocket replied June 21, 2023

Thank you for your review. We are glad you like Spocket and find it simple. Our entire Customer Support team at Spocket is very happy to help and provide all the assistance you need. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail

Edited August 3, 2020

No doy cinco estrellas porque particularmente no atendió mis necesidades, pero sí es una buena opción para los que estén iniciando en este camino del dropshiping. La otra razón es porque hubo un gran mal entendido pero fueron bastante atenciosos conmigo y lo resolvieron lo mas rápido que pudieron. Si siguen trabajando así, creo en que les va a ir muy bien a los desarrolladores. Merecen unas felicitaciones. Buena Suerte a Todos!!!

Maskotos
Portugal
4 days using the app
Spocket replied August 1, 2020

¡Nuestras más sinceras disculpas por la situación! Esto definitivamente es solo un gran malentendido y puede estar seguro de que su solicitud ya ha sido aprobada. Manténgase en contacto con nosotros y nos aseguraremos de que se tomen las medidas adecuadas. ¡Gracias por su comprensión y paciencia!
Our sincerest apologies regarding the situation! This is definitely just a big misunderstanding and you can rest assured that your request has already been approved. Please keep in touch with us and we'll make sure that the appropriate actions are taken. Thank you for your understanding and patience!

November 26, 2019

I did not like their services, they have premium products, which most of the nicer products are premium products and with a paid account at the almost $50 a month mark, you only get to add 25 premium products. You have to pay almost $100 a month just to add premium products. Also, shipping is slow. I placed a test order to see how shipping would be, they still haven't shipped the items out and the order was placed 3 days ago. It is always best to test your suppliers prior to customers placing orders so that way you can work out the kinks. Not happy, so I decided to cancel. You can't just cancel your account, you have to talk to someone and hope they cancel your account. I ended up having to cancel my debit card instead to keep them from being able to charge me. I do not reccommend, try Modalyst instead. They ship faster and are more reasonably priced.

The Shoe Recipe
United States
6 days using the app
Spocket replied November 27, 2019

Thanks for dropping us this review! We're always striving to be better and so you letting us know which aspects we are lacking in helps us improve.

On the subject of shipping, we do always suggest that our dropshippers always get products from suppliers who are based in or near the area their target customers are located. Doing this greatly decreases shipping time in most cases.

As mentioned, we would love to know how we can be better and perhaps bring you back as a customer. Someone from the Support team will be in touch with you soon!