Reviews (6,571)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this dropshipping app for its curated selection of quality products from reliable US and EU suppliers, ensuring faster shipping and enhanced product quality. The platform is user-friendly with seamless integration into major e-commerce systems like Shopify and WooCommerce. Features like sample ordering, automated fulfillment, and branded invoicing are valued, alongside responsive customer support and educational resources for optimizing dropshipping operations.
Refine
-
By rating
Its a great app till you are trying to import Items to your store and then it wants you to subscribe to a higher premium every month, I originally just got the cheapest plan but the I tried to import more items into my store and it took me directly to the pick a plan, more like pick a more expensive plan. When I already had a plan and thought I was okay.
our review is very concerning to us. We would appreciate it if you would contact our customer care team via live chat or send us an email to support@spocket.co to speak with a customer care representative about your recent experience.
Since I wrote my initial 1 star review, I have received several calls from Andi who asserts that the team is diligently working to resolve the cited issues. she seems to really care about the app's performance. Based on these conversations I am adding 2 stars and removing my initial review to give the team an opportunity to rectify the matters I cited.
Thanks for the feedback and suggestions - we really do appreciate them! We are making some changes in the app and hopefully, this will answer some of the concerns raised. Regarding the trial period, we would be more than happy to accommodate the request. We will be in touch with you soon!
I'm willing to try this app in the near future, I just couldn't find any product of my interest, they have good understanding customer service.
Thank you for giving us a chance! We're always here to provide you with all the information you need and give you the excellent service you deserve. We're looking forward to working with you in the future! Thanks!
I tried it. The first thing I did was to test order from 3 suppliers who claimed to have U.S. to U.S. shipping. That is the #1 reason I wanted to PAY for this app. Well, the U.S. to U.S. shipping claims are complete B.S. Takes forever for shipping. Still have not received ANY of my orders. So, they may be "shipping from the U.S." but that would only be after they order your product from China. Don't waste your time with this APP if you expect it to provide you faster delivery in the U.S. It DOES NOT deliver in that regard.
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with Spocket and even more sorry to disappoint a customer. We would like to get in touch with you and help you find the right supplier that would work for your store's needs. Can we give a call? or chat with us and we'll make sure all your inquiries are addressed. We'll be looking forward to discuss this with you.
SPOCKET USERS BEWARE - HIDDEN COST ISSUE
I am not sure what's everyone else thinking but I just found out there is a "hidden cost" in this app. No one need to pay the hidden cost.
For Example:
Let's say your customer JOHN buy a shirt "A" cost at $20, the shipping would be around $6.99 & maybe another $2 for each extra shirt. So your cost already at $28.99 for the shirt.
JOHN then buy different shirt "B" cost at $10, the shipping for this shirt "B" is at $3.99, your cost is already at $13.99
The messed up part is the shipping cost would be $6.99 + $3.99 (they charge per item) SHIPPING TO THE SAME ADDRESS
Other app only charge you flat fee for shipping or depending on the qty, they don't charge you shipping PER item and then the HANDLING cost for additional item to SAME CUSTOMER TO SAME ADDRESS
I hope you see this break down and beware of the hidden cost. Your margin would be crazy low and you dont want to mark up so high because your customers can do a single Google search and find it way cheaper elsewhere.
Have fun
Thanks so much for sharing your thoughts with us! We're sorry if you felt that the shipping fees were a hidden cost. Please know that Spocket does not take commissions or generate any revenue from it. Please also know each product listing on Spocket clearly shows the shipping rates set by the supplier themselves whether it's shipping to US, Europe or Asia.
Furthermore, when users process orders, they are shown the break down before allowing them to purchase a sample product or before they process an order for their customers. So we have always been transparent as to what comes with the cost of processing orders on our platform.
This app is a scam. They try to charge you after uninstalling the app. Shoplift need to do their due diligence before allowing this company on their app store.
I’m genuinely sorry to hear about your negative experience with our app. We strive to provide a seamless and valuable service, and it’s concerning to hear that we did not meet your expectations. I appreciate you taking the time to share your feedback. - Eleanor
It hellps allot with dropshiping, finding products and adding then on my stor is never been easeyer
Thank you for posting a review! We would love to know how can we deliver a better experience next time. We would like the opportunity to talk and investigate your feedback further. Please chat with us or send us an email at support@spocket.co so we can look into this matter right away. - Erwin
I am removing the App because I never moved the Plan I had in my old store to this new one.
The support is very bad, you have to be saying things thousands of times.
The clock that a client requested in Peru never arrived. They made the refund but made me lose several clients.
Thank you for letting us know! I will have our Success Team contact you immediately and get your issue resolved. We hope to earn your trust back as a customer. As for the item that did not arrive in Peru, it looks like the supplier has fully refunded you for the order which was already credited back to your card. We will be in touch with you very soon.
No real experience, I did not get that far, but the app's ease of use was good. Products seemed of good quality.
Thanks for the wonderful feedback! We are so happy to hear that you love Spocket's easy navigation. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at support@spocket.co - Abigail
This is app has been working wonders for me so far. I have barely used it and I can already tell im going to make some serious money
You've got good instincts! We're happy we are able to provide you with the services you need. Looking forward to working with you towards success. Thank you!